We are currently staying our 6th time since July and it will be our last. This has to be the worst property in the Ritz portfolio. Four of the six times we needed to change rooms (inculding suites) for a variety of reasons: Internet didn't work, air conditioning not operating, etc. The Ritz does not seem to have any quaility control, light bulbs out in the bathroom, remote controls that don't work, dirty phones, mini bars with the seals broken, etc. Little things that when staying at a Ritz should not happen. Last night, after getting another room with a faulty air conditior and waiting several hours without being moved to a different room I had to call AMEX Platinum to deal with it since they represent this in their Fine Hotel program for Plantium members. We finally received a new room but this morning am not delighting in the construction taking place (the restaurant is under construction until end of December). The Ritz should refrain from charging Ritz prices until they get their act together. Be warned, even if you are many floors up you will hear construction noises. Also, to Ritz management, Amex Platinum Fine Hotels program less than thrilled with the response they received last night trying to get us a room that was okay; and after expressing the issues we have had in four of our last stays here they want to have a further conversation with us because this property is not representing their program in the way they want. Finally, almost all of the staff, with the exception of several front desk/management are wonderful and kept us coming back, however after last night and this morning we are done with this Ritz property and will not house our overflow guests here once we move back into our local home.
- Official Description (provided by the hotel):
- Experience a resort where the casual Gulf Coast lifestyle meets the sophisticated, cosmopolitan excitement of the city. Featuring exceptional dining, a luxurious spa, championship golf,off-site Beach Club nearby, lavish accommodations and sweeping bay and city views, The Ritz-Carlton in Sarasota, Florida, provides guests with a relaxing escape from the everyday. While you're visiting, be sure to enjoy the sandy beaches recently named the 2011 "Best Beach in America". ... more less
- Reservation Options:
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- Also Known As:
- The Ritz-Carlton, Sarasota Hotel Sarasota
- Sarasota Ritz Carlton
- Ritz Sarasota
- Ritz-Carlton Sarasota