My wife and I came across their Farmer's Market stand in Venice on a very popular Saturday morning in late January. The bakery owner's parents were at the booth and were very easy to talk to.
My wife was delighted to see the selection of GF items and after lots of consideration, we settled on 2 - 8" pizza crusts costing $8.50. It is a premium price point and we were delighted to try it.
Planning on having Pizza for dinner on Tuesday night, 2.5 days from purchasing pizza rounds from Island, i picked up the unopened bag and saw that it was moldy, green and red mold, growing all over the crusts.
Needless to say, we were both rather disappointed.
The following evening, i emailed the address on their Website.
"Yes, everything must be frozen this is why we put it on the label, we do not use preservatives chemicals additives or stabilizers.
Our motto is always eat it or freeze it.
The pizza crust work very well from the frozen stage no need to thaw to make your pizza.
All the items are made fresh daily and any leftovers are immediately frozen here at the bakery, all the market stuff is fresh.
Sorry for the inconvenience, we strive to make things healthy but they lack shelf life."
I wrote back,
"Yes, it is on the label, printed in the smallest text. Please ask your parents to mention that to customers when they purchase.
Did i miss the place where we were going to make this right? $8.50 for mold in three days doesn’t give US that warm fuzzy feeling."
Kim wrote back
"I apologize again Noah, our parents do their best to remind people of the care instructions, they may have been busy and neglected this time , but they do understand-stand our products."
If you decide to purchase from Island, FREEZE their product or eat it within hours of purchase.
If you decide to wait a few hours, you might have to throw it away.
I was glad that we donated $8.50 to them and that they don't stand behind the product, but will stand behind your trashcan with a smile and a wave, bye-bye.
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