We stay here quite often because it's cheap.
I was really annoyed by our most recent check in experience. We arrived very late, about 5 am. We were exhausted and just wanted to check in and go to sleep. We were told by the manager that we would have to contact Expedia to rebook our trip since we had not checked in the day prior and they had already done their internal audit. Um... Do I care? Figure it out while I sleep and let me sign whatever in the morning.
After about 45 minutes they finally let us check in but why was any of that our problem? We had paid for the room and they were happy to take our money but they didn't want to give us our room. The manager was too busy being annoyed that he was working a double shift. This should not be my problem. Please go take a refresher course in customer service and hospitality and let me get some rest in the room I payed for.
We apologize that your stay with us was anything less than enjoyable. I am aware of what occurred during your check-in with us that night. Unfortunately, when a guest arrives the following day (4 AM) and has a prepaid 3rd party reservation, that reservation is considered void. The employee who checked you in explained the process to you to ensure proper communication and to ensure you were both on the same page. He was filling in on this shift and was following the protocol he had been instructed to follow. The manager that night did contact the 3rd party company for you and made sure that everything was corrected so you could check-in, all of which took about 10-15 minutes to resolve. I apologize that you were not satisfied with our level of service. I will make sure that your comments are addressed in an appropriate manner. We appreciate your business and will ensure that any concerns are corrected so your next stay with us is a pleasant one.
Ramada Waterfront Sarasota
My family and I stayed here because of a baseball tournament that my son was in close by and this was by far the worse hotel I have ever stayed in! Rags and hair were left in the bathtub from the previous occupants. The floor was dirty and dust all in the AC. I was not told until after I checked in that the pool could not be used because it had to be shocked. That was terrible because I have small kids that were looking forward to the pool. Worse stay ever!!
Thank you for taking the time out of your schedule to review us. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. The housekeeping issues you brought to my attention will be be addressed immediately. Unfortunately, we had an unexpected emergency happen that necessitated a deep-cleaning of the pool. I apologize that you were not informed of that before you checked in.
Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.
It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.
Ramada Waterfront Sarasota
Absolutly the worst hotel available in the area!
Rented two rooms. One included used syringe casings, and cock roaches. The other had PILLS on the floor. We were greated by hookers on the way to the room.
We complained and were shown to the owners suite. There we found dirty carpet and unfinished flooring.
Just to make the night exceptional, there were geckos in the room.
They told us they would refund the entire amount of the expedia reservation then renigged after we contacted expedia to process.
DO NOT STAY HERE!!!!! Use the Hilton Garden Inn just down the street.
As one can observe from reading our other reviews, this is obviously an embellished review. The Ramada Sarasota has received over 100 reviews, and not one of them references this type of activity going on at the hotel. We pride ourselves on giving guests an excellent experience and clean accommodations, and it’s evident from our other reviews that we are not a host for drug users and/or prostitutes, as we regulate this behavior quite actively. We apologize if there was something negative during the stay that prompted this review, but nothing was brought to our attention.