What a let down Shakespheres english pub was. I went there on 9/6/13 and was very excited to try one of their burgers after all the anticipation from word of mouth. The gentleman bartender was very nice by getting are drinks and checking on us. When our food came both burgers were cold- far from hot. My girlfriend and I both ordered ours medium and had to different temperatures when they arrived; hers was completely red and bloody with it being very cool in the middle. She didn't want to complain, but i wasn't going to have her eat something she didn't want. They put it back in the kitchen...seemed to be microwaved then thrown on grill because when we got it back it was well well done and the cheese and bacon was missing on half of the burger. Great customer service there. They should have completely made a new burger and cooked it the way she actually ordered it with all her toppings she paid extra for. Long story short my girlfriend did not eat her burger or onion rings- just a couple bites- and they said they would take care of it. Not offering something else on the menu or erasing it from the check but still charging us half price plus price of toppings and onion rings. Not looking to get something free, but also not looking to pay for a horrible meal that was not eaten. Wheres your customer service. Is that what we pay for? Place was a joke. Do not recommend to anyone. Such a disappointment. 32 dollars for one burger and one beer.. Get lost. I left over a 20% tip just to make a point. Hope everyone else doesn't deal with this mess.
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