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“Lacking consistency and customer service.”

Shakespeares Craft Beer and Gastro Pub
Ranked #172 of 1,098 Restaurants in Sarasota
Certificate of Excellence
Price range: $0 - $17
More restaurant details
Restaurant details
Dining options: Late Night
Description: A Craft Beer and Gastro Pub with an English flair. Popular with locals and visitor alike for over 11years
Reviewed September 7, 2013

What a let down Shakespheres english pub was. I went there on 9/6/13 and was very excited to try one of their burgers after all the anticipation from word of mouth. The gentleman bartender was very nice by getting are drinks and checking on us. When our food came both burgers were cold- far from hot. My girlfriend and I both ordered ours medium and had to different temperatures when they arrived; hers was completely red and bloody with it being very cool in the middle. She didn't want to complain, but i wasn't going to have her eat something she didn't want. They put it back in the kitchen...seemed to be microwaved then thrown on grill because when we got it back it was well well done and the cheese and bacon was missing on half of the burger. Great customer service there. They should have completely made a new burger and cooked it the way she actually ordered it with all her toppings she paid extra for. Long story short my girlfriend did not eat her burger or onion rings- just a couple bites- and they said they would take care of it. Not offering something else on the menu or erasing it from the check but still charging us half price plus price of toppings and onion rings. Not looking to get something free, but also not looking to pay for a horrible meal that was not eaten. Wheres your customer service. Is that what we pay for? Place was a joke. Do not recommend to anyone. Such a disappointment. 32 dollars for one burger and one beer.. Get lost. I left over a 20% tip just to make a point. Hope everyone else doesn't deal with this mess.

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1  Thank ChefGeoffNetwork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
22DickN, Owner at Shakespeares Craft Beer and Gastro Pub, responded to this reviewResponded November 5, 2013

Thank you for your review and sincererly apologize for your dissapoinment. We totally agree that your experience was unacceptable and we have taken steps to improve our performance in situations like this and also no longer employ the person who cooked your burgers. We sell hundreds of burgers every week with high customer satisfaction and would really hope you find it possible to give us another chance sometime

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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108 - 112 of 139 reviews

Reviewed August 30, 2013 via mobile

Great little place with a great beer selection, great service and great value. They have the best burger in town. Brie burger is amazing!

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Thank LPMako
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 26, 2013

We do enjoy Shakespeare's pub for a good sandwich and a pint of your favorite, or try something new! Plenty to choose from.
My only suggestion would be to toast the bun so the Stilton cheese, carmelized onions would really melt into that bacon and chicken or burger. The bun is cold and too "doughy" by not toasting it. It would make a big difference, and only take another couple minutes. They also used the thick sliced bacon briefly, but it has not reappeared since.....

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Thank Sallysinger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 18, 2013

Ryaan the bartender serviced us this afternoon and we had high expectations based off of previous reviews. We waited over an hour for cold food, no apologies, and a whole lot of attitude about the already included 18% gratuity that was not earned (in a party that included two children, two couples) or deserved. Upon asking for the manager we were told she was gone, which we had seen her leaving angry throwing her purse around, and that the manager saw everything that was happening anyway. I would say save yourself a few bucks and pop into Publix for about the same selection of beers and predictably better food in a much timelier manner.

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Thank jennilovesryan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 11, 2013 via mobile

My brother is a beer connoisseur and found this place. It is located near Siesta Key. They have a large number of "guest beers" from around the world on tap and know how to pour them properly. We were pleasantly suprised by the pub atmosphere with dark wood interior, booth seating, small tables, and a large bar.
The burgers are amazing and HUGE, I had the black and blue with onion rings. My brother is vegan and had the portabella mushroom burger. This was a pleasant place with a wide clientle. I would highly recommend Shakespeare's English Pub.

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Thank EGAD_Monkey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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