Our birthday party dinner for 14 on April 13th was a complete disaster.
After being seated we waited 15 minutes before the server even arrived then another 25 minutes before our initial order for bottled wine arrived! Meanwhile, no bread, no water, nothing. Finally several of our party got up and started looking for the manager. John, the manager, was overwhelmed & flummoxed, ultimately a coward, afraid to even approach our table the entire evening or to apologize in person for what took forever to place our dinner order or receive our food.
We hoped to redeem our special event by telling John that several members of the dinner party where in the food & beverage business, but no luck!
When entrees arrived, my dinner was lost/arrived very late and my partners dinner was overcooked/sent back.
After finishing eating, half of the dinner party got up and left the restaurant before plates could be bussed or before the server could come back & offer dessert and coffee. No one had dessert or coffee and no offer was made to the birthday lady for a birthday dessert.
As we paid our dinner bill, no one wanted to leave a gratuity--a first for our group ever!! No compensation was offered by John--ever! The hostess told one of our party never to return to the restaurant--that was a first & a shock, too!! No reason was offered for such a statement.
Our party arrived on time & never overindulged in wine or displayed discourteous behavior, except to complain about extremely poor service & badly served and overcoooked food.
How this restaurant stays in business is a complete mystery to me. So many elements of service & food went wrong, and the management is lame & incompetent to the highest degree.
Recommend you save yourself a lot of grief & never dine here. We told our experience to many, many people later & to several concierge in later hotels along the FL coast.
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