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“What a great surprise!” 4 of 5 stars
Review of BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel

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BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel
Ranked #3 of 6 Hotels in Sanford
Tulsa
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“What a great surprise!”
4 of 5 stars Reviewed July 21, 2014

We chose this hotel for the location because of our very early flight out of Orlando-Sanford Airport. What a great surprise! We will be back!
We had a king room on the 3rd floor - and were happy with how quiet it was eventhough it appeared that the hotel was close to full. The room was very clean and updated. Bed was comfortable. We had a fridge and microwave. Loved the colors in the hallway!
People were enjoying the pool, but we did not have time.
One very surprising thing was the great continental breakfast they offered to all of us early flight travelers. More than enough choices available from 4:30 am until other breakfast is open.
Great prices!

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Service
Helpful?
Thank luvthecaribbean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Don H, General Manager at BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel, responded to this review, December 16, 2014
Thank you. Please come back and see us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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420 reviews from our community

Traveler rating
    133
    131
    83
    43
    30
See reviews for
184
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
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  • English first
  • French first
  • Norwegian first
  • Spanish first
  • Any
English first
Knoxville, Tennessee
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed July 20, 2014

We chose this hotel because of the proximity to the airport (our flight out of Sanford left a little after 6am the next morning). We were impressed from the time we got to the hotel, until the time we left. The first person we encountered at the front desk was Angel. Although he was very busy at the time (the phone was constantly ringing), he made us feel important and appreciated. He was one of the most friendly, helpful people we have ever met. He recommended places to eat (and places to avoid). He always had a smile for us anytime he saw us. In fact, all of the staff that we encountered were so sweet! They treated us like family! The hotel itself was clean, and modern, and painted in beautiful colors. We absolutely loved our room! The free Wi-Fi was speedy and responsive. The big screen TV was brand new (we want one of them for our home now!). Because we had to get up at 4am the next morning, they put us in a quiet corner room. They let us do an early check-in without charging us extra. They opened the breakfast area early so that we could eat before taking their free shuttle to the airport at 5am. There were so many good things about our stay at this hotel, that I couldn't possibly list them all. We ate at Mel's diner next door for lunch, and ordered Domino's pizza delivery for dinner. We will DEFINITELY stay at this hotel any time we are in town. We can't possibly say enough good things about it!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
1 Thank Jennifer G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Don H, General Manager at BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel, responded to this review, August 7, 2014
Thank you so much for the great review. We look forward to having you back. Tell your friends!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indiana
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed July 11, 2014

We had to choose a hotel in the middle of the night due to our flight into Sanford being delayed several hours. I googled Sanford Hotels from the airport while waiting on our luggage, I picked this Best Western, I called, they had a room with two queen size beds. I told the lady on the phone we'd be there in a few minutes. We found it easily and Rhonda at the front desk was amazing. She was so friendly and attentive. She gave us a discount on our room and because it was about 1 am when we got there she offered us a later check out time. She saw that we had two teenagers and without prompting opened the breakfast area so they could get something to eat. She must be a mom! The room was very comfortable, extra clean and inviting. The hotel decor is updated and very pleasing. Something we'd not experienced before, there was a cloth sleeve over the remote control for the tv that said it had been sanitized. How cool is that! The next morning we ate at Mel's diner next door. Good food, good prices.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank saylesfam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Don H, General Manager at BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel, responded to this review, August 7, 2014
We appreciate your kind words. Please come back and stay with again when you are in the area.
Thank you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
State College, Pennsylvania
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 6, 2014

Last year this hotel was completing construction after transition from the previous chain and some recent reviews have been a bit off but we had a pleasant stay this year and no real complaints. Granted it will never be a fine hotel and it is still a little rough around the edges but we were happy with the accommodations. We had a handicap accessible room and a single room. The beds were comfortable, the water was hot, the AC worked ok, the staff worked hard. It wasn't perfect but, it was fine and the location is great for an early morning flight out of Sanford airport.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
Thank GKMorrison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Don H, General Manager at BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel, responded to this review, August 7, 2014
Thank you for your review. We are continually trying to improve to make everyone's stay a great one instead of a fine one.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Pierce, Florida
Level Contributor
3 reviews
5 of 5 stars Reviewed June 8, 2014

Hotel was beautiful, room was very comfortable from the bed to the Club chair and ottoman. Staff was extremely accommodating from getting me into my room and coffee at any time to scheduling my shuttle service to the airport. Would definitely stay here again:)

  • Stayed June 2014, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
Thank chaliced2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nikesh S, Manager at BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel, responded to this review, July 3, 2014
Thank you so much for your review! Glad you enjoyed your stay!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johnson City, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 6, 2014

Good hotel would return. Pool in front next to highway and for kids OK but adults, not private. My room door would not lock. Very modern colorful decor in room and very relaxing, welcoming appealing. Quiet. Air works well. Smells clean but somewhat toxic downstairs like Fantastic spray cleaner. Room does not smell like that. Beds great. Breakfast good and eating area clean. Internet good. Not crowded.

  • Stayed June 2014, traveled solo
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nikesh S, Manager at BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel, responded to this review, July 3, 2014
Thank you for your review! I apologize for the cleaning products smell, we will look into this.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Knoxville, Tennessee
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed June 2, 2014

This hotel is close to the airport so we stayed here because we had a late arriving flight. It was easy to find from the airport. The other pro is that the free breakfast was of good quality with many offerings. On the downside, my husband and I did not get a good night sleep because the AC unit and refrigerator were loud and the mattress felt lumpy. I thought the room smelled musty also. We've been impressed with Best Western Plus locations in the past and this one does not live up to that quality in our opinion.

  • Stayed May 2014, traveled with family
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Stephanie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nikesh S, Manager at BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel, responded to this review, July 3, 2014
I am sorry for the loud A/C we have taken care of this issue and hope to see back again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel

Property: BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel
Address: 3401 S Orlando Dr, (US17-92), Sanford, FL 32773-5607 (Formerly Holiday Inn Express Sanford / Lake Mary Area)
Phone Number:
Location: United States > Florida > Central Florida > Sanford
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 6 Hotels in Sanford
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel 2.5*
Number of rooms: 35
Official Description (provided by the hotel):
The BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel is conveniently located off Interstate 4 and is an easy drive from Orlando. You may feel like touring attractions like Disney World® and Universal Studios® Orlando or there is other nearby family fun, including the Central Florida Zoo, Marina and Daytona International Speedway®. Guest who stay at our hotel have perks like an airport shuttle (shuttle hours 5:00 a.m. to 10:00 p.m.), Internet access and a delicious hot breakfast every morning. So retreat to the sunshine state and experience the best of central Florida with a name you can trust and at a price you can afford. ... more   less 
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Also Known As:
Holiday Inn Express Sanford / Lake Mary Area Hotel Sanford
Holiday Inn Sanford
Sanford Holiday Inn

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