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Best Western Plus Sanford Airport/Lake Mary Hotel
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Reviews (605)
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All reviewssanford airportan early morning flightcontinental breakfastroom was cleanshuttle servicewould stay againstaff was friendlyfree shuttlefront desk staffstayed here for one nightrental carchecking invery nice hotelbagelsfloridaaccommodationsboarding
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Reviewed August 11, 2013

Found travel coupon in flyer. So happy to get this room! Large, very clean and comfy. Excellent front desk staff. Breakfast comes out at 4:30 so we could eat before leaving for airport! Best place we stayed in Florida so far.

  • Stayed: August 2013, traveled with family
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1  Thank Kherbs5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nikesh S, Manager at Best Western Plus Sanford Airport/Lake Mary Hotel, responded to this reviewResponded August 12, 2013

Thank you so much for your feedback, and I am happy you enjoyed the breakfast, hotel and our great team! We look forward to seeing you again soon when you come back to Florida!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 8, 2013

16 of us stayed here for one night before our cruise out of Port Canaveral. This hotel is excellent from the staff up to the rooms. They picked us up at the airport as soon as we called, the check in was easy and the lady (sorry cannot remember her name) was super friendly all night to us. They were very accomdating to all of our needs this was by far the best customer service we have expierenced at a hotel in a long time. The rooms were fresh, clean and very comfortable. The breakfast was excellent as well. The kids loved the pool after a long day and the adults enojed the lobby area, beautiful. It may appear the neighborhood across the street is rough, but it was not. We never had any worries or safety concerns during our stay. We really enjoyed our stay and we would stay again if in the area.

  • Stayed: July 2013, traveled with family
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1  Thank CRUISERS28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nikesh S, Manager at Best Western Plus Sanford Airport/Lake Mary Hotel, responded to this reviewResponded August 12, 2013

I am so happy you had a great experience with the hotel and staff, we are really trying our best to make sure we can do whatever it takes to make your experience memorable. We look forward to seeing you again soon!

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Reviewed July 23, 2013 via mobile

This hotel used to be the Holiday In Express and this confused us slightly but we got there in the end! This is now a Best Western plus and has been refurbished. The lobby is very modern ( lots of cube cushions and stripes) which I found a refreshing change. The rooms were too and the service we got when we had an issue with the TV was great with the front desk lady coming to our room straight away. As with the Holiday Inn this hotel is ideal for Sanford airport. We spent the night here before our flight to save a stressful drive the next day and were glad we did. There's a Maccies close by and a Wal Mart too. These rooms have microwaves and fridges which is great for late night snacking. Good value and nice and new with added convenience of being close to the Airport. We will be back.

  • Stayed: July 2013
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2  Thank SharonSouthern
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nikesh S, Manager at Best Western Plus Sanford Airport/Lake Mary Hotel, responded to this reviewResponded July 24, 2013

Thank you for your review!
We have renovated from a Holiday Inn Express to a Best Western PLUS and have new carpet, lobby, bathrooms, etc. We have finished renovations and are happy you really enjoyed your stay. We also still offer FREE shuttle to the Sanford Airport, Park and Fly and are the closest property to the Sanford Airport. We look forward to seeing you again soon!!!

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Reviewed July 19, 2013

Nice hotel for a nice price. Clean and nicely decorated. location. Convenient to the Orlando Sanford airport. Easy to find. and convenient to shopping and attractions. less costly than a hotel in Orlando.

  • Stayed: July 2013, traveled with friends
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Review collected in partnership with Best Western
1  Thank Marilyn Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nikesh S, Manager at Best Western Plus Sanford Airport/Lake Mary Hotel, responded to this reviewResponded July 24, 2013

Thank you so much for your review, Its great to hear you had a great experience at the Best Western Plus Sanford Airport, we look forward to having you back soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 11, 2013

The room was nice and clean except you could tell it was not a complete renovation. The staff was underachievers. The phone system and clock does not work so you will not get a wakeup call and staff really does not care. We got to the airport late because no wakeup call and missed the shuttle.. added expense for cabs. Also the hallways had a moldy smell and the rooms were a bit damp and moldy smelling. Bring your germicide! My only real complaint was the staff and the phones and the mold.

  • Stayed: July 2013, traveled on business
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Review collected in partnership with Best Western
Thank KJA1951
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nikesh S, Manager at Best Western Plus Sanford Airport/Lake Mary Hotel, responded to this reviewResponded July 24, 2013

I am sorry for the issues you had, and we have taken steps to make sure all these issues are fixed, we have renovated the carpet in the rooms, art work, chairs, vanity, toilets, tile and lobby. I hope that you will give us an opportunity in the future to show you that we have changed. Please contact me directly next time your in town and I will make sure you take care of.

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