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“Front desk service was the best I have ever seen at any hotel.” 5 of 5 bubbles
Review of BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel

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BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel
Ranked #3 of 6 Hotels in Sanford
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Front desk service was the best I have ever seen at any hotel.”
5 of 5 bubbles Reviewed August 3, 2012

On a recent stay at the hotel unexpected due to a canceled flight to West Virginia the front desk staff went out of there way the help a lobby full of people who were stranded. They even came to the airport and picked us up in there free shuttle and took us back the next moring to the airport where we were able to fly home after our vacation to Florida. Thanks again to the front desk Samantha and Angel for your speedy service.

  • Stayed July 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bigbrotherfan12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nikesh S, Manager at BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel, responded to this review, December 3, 2013
I am so glad you enjoyed our great team, and really do appreciate you taking the time to recognize them. Hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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474 reviews from our community

Traveler rating
    147
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    95
    53
    34
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
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English first
Fort Lauderdale, Florida
Level Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed July 17, 2012

Good location if you are looking in the Sanford area. Building could use a bit of freshening up. looks like it has had a lot of use over the years. Some peeling paint here and there.
Must have just had plumbing work done because the water had a lot of air in it that made a lot of noise in the shower, toilet, etc.
Room was clean. No special greeting for a priority club member.
Did ask for late check out but maid came early anyway. She had to get someone who spoke English so I could explain that I had late checkout.

  • Stayed July 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank WiltonManorsGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nikesh S, Manager at BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel, responded to this review, December 3, 2013
Thank you for your feedback, we have just completed a huge renovation and changed to a Best Western Plus please check us out next time you are in the Sanford area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Neptune Beach, Florida
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed June 30, 2012

Upon many travels with our cat, we have been in many "pet rooms." There are many that are not nice, smell bad & dirty - but this one was great, clean & we had an excellent stay there. We knew we had found a great place and were close to where my best friend lives (Oviedo), & my brother & his fiance (Sanford) live. We will stay there each summer - without a doubt. We were in Room 208. WE LOVED THE PLACE & SO DID "KISMET."

We did our laundry there, but another chair is needed in laundry room and a hanging rack would be NICE. The dollar changer was broken and front desk staff were wonderful getting us quarters to use - since we only had dollar bills. Oh, the homemade cookies at the front desk were fantastic - also - which we ate - while we were washing/drying our clothes. IT IS A FANTASTIC HOTEL TO STAY IN!

  • Stayed June 2012
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kismet_Ann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nikesh S, Manager at BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel, responded to this review, December 3, 2013
We really do try to be pet friendly, and are glad you enjoyed your experience, next time your in the Sanford area, please come check us out now that we are a Best Western Plus Sanford.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake Mary, Florida
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed June 24, 2012

I had a meeting there last week, the hotel is really nice, friendly and helpful staff, great spot for a meeting for me and 25 people in my networking group.

  • Stayed June 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Mike P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nikesh S, Manager at BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel, responded to this review, December 3, 2013
Glad you enjoyed your meeting with your group, hope to see you again now that we are a best western plus.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami
Level Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed June 21, 2012

At the moment of check in the staff receives you with a smile and a willingness to help you in any way possible be a returning customer to the chain . I was welcomed and thanked to Distance to Sanford Intl Airport is a couple of miles away. Nice and clean rooms. The outside pool would be better with a privacy screen(it's in front of the hotel and visible to all traffic). Will be back soon.

  • Stayed June 2012, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank RJBAQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel, responded to this review, June 25, 2012
Thanks you for taking the time to submit your review we really appreciate it!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Valparaiso, Indiana
Level Contributor
131 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed June 15, 2012

This property was better than I expected. Clearly it was recently updated and everything was clean and fresh. I hate to pay more than $100 for an overnight that is just for a few hours to catch an early plane, but the Holiday Inn Express is clearly the very closest acceptable hotel to the Sanford Airport.

Clean room, fresh and fluffy towels, cinnamon rolls and coffee ready AT 4:00 AM for those early flights out. Fast internet, friendly staff, under 10 minutes to the airport.

And try Chianti's Pizza and Pasta -- a brand new restaurant nearby. Delightful!

  • Stayed June 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank LyndaWV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ithaca, NY
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed March 29, 2012

My plane was due in at 10:30 pm but didn't arrive until 1:30 am and then I got lost from Sanford airport due to bad instructions at the rental car company. I called the hotel to see if they could figure out where I was and the night clerk was very kind and helpful.

The room was very clean, quiet, and inviting and the bed was comforting. Breakfast had a pancake machine which I had never seen before and other unusual items. Not real fancy but adequate.

I would definitely recommend this hotel which was very close to the airport.

  • Stayed March 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank penoop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nikesh S, Manager at BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel, responded to this review, June 6, 2012
Thank you so much for your review, we look forward to your future stay!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel

Property: BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel
Address: 3401 S Orlando Dr, (US17-92), Sanford, FL 32773-5607 (Formerly Holiday Inn Express Sanford / Lake Mary Area)
Phone Number:
Location: United States > Florida > Central Florida > Sanford
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 6 Hotels in Sanford
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel 2.5*
Number of rooms: 35
Official Description (provided by the hotel):
The BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel is conveniently located off Interstate 4 and is an easy drive from Orlando. You may feel like touring attractions like Disney World® and Universal Studios® Orlando or there is other nearby family fun, including the Central Florida Zoo, Marina and Daytona International Speedway®. Guest who stay at our hotel have perks like an airport shuttle (shuttle hours 5:00 a.m. to 10:00 p.m.), Internet access and a delicious hot breakfast every morning. So retreat to the sunshine state and experience the best of central Florida with a name you can trust and at a price you can afford. ... more   less 
Reservation Options:
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Also Known As:
Holiday Inn Express Sanford / Lake Mary Area Hotel Sanford
Holiday Inn Sanford
Sanford Holiday Inn

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