The employees here are warm, friendly and helpful. I had the opportunity to obeserve the property's general manager interact with several of the managers and employees. He treated each individual with respect and dignity. He showed a genuine care and concern for their well-being. He was sincere and not the least bit phony. No wonder, with the general manager exemplifying the most professional behavior and positive attidude, that the managers and employees strive to emulate the example he sets. Simply put, it is working. All resorts offer pretty much the same amenities. What truly sets them apart are whether or not the employees are able to provide the guest experiences that exceed their expectations. This report can and does.
Among those employees whom I observed providing outstanding customer service were: Daniel Haddox, Guest Services Manager...I needed to meet someone and it was complicated as to get there, so Daniel took me there himself; I was having trouble with my smart phone as well as getting an internet connection on my laptopin the middle of the night and Trent White, Night Manager, resolved both issues expeditiously; last, but definitely not least, Tyler Phillips, Concierge/Bellman, cheerfully provided me with information and recommendations regarding restaurant reservations, how to find places on the 2400 acre property, and even ed suggestions as to how to cure certain physical ailments I was experiencing. Among the employees I encountered, truly Tyler was the superstar.
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- Also Known As:
- Sandestin Golf And Beach Hotel Sandestin
- Sandestin Hotel And Beach
- Sandestin Resort And Beach
- Sandestin Golf Beach Resort
- Sandestin Resort Florida