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“Decent, but lacking” 3 of 5 bubbles
Review of Hilton St Petersburg Bayfront

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Hilton St Petersburg Bayfront
Ranked #9 of 39 Hotels in St. Petersburg
Key West
Level Contributor
51 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Decent, but lacking”
3 of 5 bubbles Reviewed June 5, 2013 via mobile

This hotel was a nice hotel, but I think I came to expect more from the Hilton name. The rooms were nice, but still pretty average and nothing to brag about. When I arrived my room as the last in the hallway and I guess the previous occupant left their room service utensils outside the door. I was there 4 nights and it wasn't picked up until the 3rd night. There was no TV remote in my room so I called and they said the would have one sent up. 3 hours later I had to call back because no one showed up.

House Keeping was slow to get to my room. I had left for the morning and by the time I came back in the afternoon they still had not made it to the room. I ended up having to forgo the service because at that point I wanted to nap, so I had to use the do not disturb.

All the Staff i encountered were amazingly nice, but a bunch of small details can add up to a mediocre experience.

  • Stayed June 2013
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Anthony S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jared B, Journey Ambassador at Hilton St Petersburg Bayfront, responded to this review, June 7, 2013
Thank you for the review! We are sorry about the issues you experienced while staying with us, we will use your review to help strengthen our service in the future. Please come see us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,379 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (226)
Date | Rating
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  • English first
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English first
Tampa, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed June 3, 2013

The hotel had a convention for the National Federation for the Blind in house the weekend we were visiting. I wanted to commend the staff on the way they handled the guests and how helpful they were. The staff would drop what they were doing to assist the guests in getting to where they needed to go. They were very descriptive when giving directions to the guests by pointing out the texture of the floors they would encounter. I was very impressed with their training and genuine concern for the guests and their safety.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Cayla C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jared B, Journey Ambassador at Hilton St Petersburg Bayfront, responded to this review, June 5, 2013
We are so glad everyone enjoyed themselves! It was our pleasure to assist in any way we could. We look forward to your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
charlotte
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed June 2, 2013

Was down during memorial day weekend and it was very convienent to everything. Very clean, great staff, especially the morning breakfast staff in the executive lounge. Montique was sweet and informative and ran a clean shift. The evening lounge worker Johnny was the one sore spot,closed up early every night and was selectively friendly. I will stay there on future trips too. There was not ac unit in the room which was nice.

Room Tip: Try to get the side near the pier, best views.
See more room tips
  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank pingg2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jared B, Journey Ambassador at Hilton St Petersburg Bayfront, responded to this review, June 5, 2013
Thank you for the kind review, we are happy you enjoyed your stay with us. I hope it was just a misunderstanding with John, he is usaully a kind and caring man to all of his guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Warwick, Rhode Island
Level Contributor
116 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 bubbles Reviewed June 1, 2013

Yeah, it's a Hilton. Big deal. It's a tall building with hundreds of rooms. They are nicely appointed. The pool was really nice because they had very comfortable lounge chairs in addition to a nicely sized pool and hot tub. I was just unlucky to be in an adjoining room where I could hear the other person's conversations, music, and singing. It was quickly resolved, but I was just not excited about my room location. It was also right across from the elevator. Not a great spot for a room unless you really enjoy listening to people drunkenly giggling down the corridor at all hours. It's a nice hotel, but it's just like all the rest. The pillows were quite old and flat. They provide a card with instructions to reduce water waste by not changing your towels every day. I am a fan of this program, so I followed the instructions and they replaced the towels anyway... the front desk was often manned by one person in the evening, and the phone would ring frequently and be ignored by the clerk. It's not a 'bad' place to stay--it's right in town, which is nice--it's just not that interesting. I really should have walked down to the front desk the moment I walked in the room to switch rooms... but of course I was in a rush at that moment, so I didn't do it. Next time I will make sure I do.

Room Tip: Make sure you are not across from the elevators or with a door to an adjoining room.
See more room tips
  • Stayed May 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank cpeters220
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jared B, Journey Ambassador at Hilton St Petersburg Bayfront, responded to this review, June 5, 2013
Thank you for the review, we certainly do apologize for the noise issues as we try to limit those in anyway possible. As far our front desk staff, they are at times slightly understaffed but that issue has been adressed and changes are being made. Please come see our improvements soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed June 1, 2013 via mobile

Good service in the hotel. Great location. Rooms are very tired. Lobby is updated. Good food.
Nice fitness room, but like the shuttle van, a/c is lacking.

Go for it on sale or you want downtown.

Please fix the airport shuttle van ac and rebalance the tires. I thought the van was shaking apart.

  • Stayed May 2013
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank EricP3UAL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jared B, Journey Ambassador at Hilton St Petersburg Bayfront, responded to this review, June 5, 2013
Thank you for the review, we are indeed updating our rooms to make them a bit more refreshed and our shuttle is in the shop right now. Come back and see us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Davis, California
Level Contributor
41 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 bubbles Reviewed June 1, 2013

I stayed here for three nights while at a conference at the nearby USF-St. Pete campus. I paid a bit extra for a bay view room, and it was worth it. That was my favorite part of the hotel experience.

I was pretty busy and didn't see/use much of the hotel facilities (but the Starbucks in the lobby was great). Spacious hotel, comfortable lobby. My room was pretty comfortable except that the bathroom was awkwardly small with almost no counter space.

The hotel is definitely in need of a facelift, both in the rooms and overall. The elevators were old, creaky, and worn-looking. The furnishings in my room were a bit tired. There were a few little flaws--a nightstand light burned out, coffee supplies not replenished one day. I'm glad to see from earlier reviews that they are about to start refurbishing. That should make it a very nice place to stay, and I must say, the price was pretty good for a bay view room (I think about $156/night).

Stayed May 2013, traveled on business
Helpful?
1 Thank leftydana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jared B, Journey Ambassador at Hilton St Petersburg Bayfront, responded to this review, June 5, 2013
I am happy you enjoyed your view and your stay! We are indeed starting a remodeling process that will see all of our rooms upgraded to more modern and convenient spaces.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, United States
1 review
5 of 5 bubbles Reviewed May 30, 2013

Staff = exceptional View = exceptional Location = One of the best Ask for a suite if you are upgrade eligible. It is nice to sprawl out one of your visiting nights. And make sure to visit the Dali bar. The staff are very nice and nice to look at. Good luck!

  • Stayed May 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank James M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jared B, Journey Ambassador at Hilton St Petersburg Bayfront, responded to this review, June 1, 2013
Thanks for the review! I'm pleased to hear you enjoyed your stay on so many levels, I hope you come back to see us again real soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton St Petersburg Bayfront

Property: Hilton St Petersburg Bayfront
Address: 333 1st St S, St. Petersburg, FL 33701-4342
Phone Number:
Location: United States > Florida > St. Petersburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in St. Petersburg
#9 Family Hotel in St. Petersburg
#10 Romantic Hotel in St. Petersburg
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton St Petersburg Bayfront 3.5*
Number of rooms: 333
Official Description (provided by the hotel):
Explore the downtown St. Petersburg waterfront district from Hilton St. Petersburg Bayfront. This hotel in St. Petersburg, FL, is conveniently located in the heart of downtown St. Pete within walking distance of many cultural attractions. Unwind in the spacious hotel rooms that offer striking city views. Enjoy free Wifi and treat yourself to coffee in the comfort of your room. This hotel offers an on-site Starbucks, a heated outdoor pool, fully equipped fitness center and on-site restaurant. ... more   less 
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Also Known As:
Hilton St Petersburg Bayfront Hotel St. Petersburg
Hilton Hotel St Petersburg
Hilton Saint Petersburg
Saint Petersburg Hilton

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