I have been dining at the St. Petersburg, Fl Arigato ever since it opened. It used to be a very fun place to dine. The food was always great, the atmosphere was nice, and the entertainment was superb. But it has been going downhill in the last few years and tonite was the straw that broke the camels back. First of all, the manager, who was our greeter, couldn't of been more unfriendly. We went there for my brothers birthday in which he had a coupon for which stated "get a free birthday dinner with a paid dinner of greater or equal value." The food was pretty good but the chef had no personality whatsoever. The resturaunt was not clean in the least, and the waitress never came back once to see if we even wanted anything else to drink or how everything was. When my brother got his bill, they only took $20.00 of the meal instead of the full price of the meal and charged a 22% service charge. WHAT IS THE SERVICE CHARGE FOR??? WE NOW HAVE TO PAY FOR LOUSY SERVICE TOO??? So, this was very disappointing to say the least. When we asked the waitress about this, she said well we only take $20.00 off the bill with the coupon. NOT WHAT THE COUPON STATED. Then she said they add the gratuity on when you have a coupon. Are they trying to loose all their customers. The people we were seated with all had the same complaint. I have to say that after this experience, all of us will never return to this resturaunt. It was such a disappointment to all of us. There are many other Japanese Steak Houses in the area which we have not tried because Arigato has always been our favorite for parties, birthdays or just for a fun nite out to dinner. So we will be in search for a cleaner, more personable and friendly place and one that honors what their coupons state instead of ripping people off.
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