Great service oriented outfit, I called to inquire about times and Doo's response was "When would you like to go?" In under 2 hours we met at the appointed location in the downtown park. Doo was very friendly and since we had ridden Segways before, she just had us demonstrate our proficiency prior to going on the tour. The Segways are brand new and in perfect condition. A nice feature of the tours was that we were fitted with a headset which allows you to hear Doo's narration during the tour, additionally when not speaking she had background music playing, nice touch. Can't wait to visit St Petersburg again to go on another tour. Great scenery, nice overview of history, GREAT TOUR!!!