The owner of this Inn does not honor reservations, even when a credit card has been charged.
I planned a weekend getaway and had been looking forward to it for weeks. I packed up my boyfriend and dog then spent hours stuck in traffic getting to St Pete. When I arrived at Gay St Pete House there was no one there to greet me. I called the owner 3 times before he finally answered his phone. I told him I was there and that I wanted to check in. He told me he had no room for me. I told him I had a reservation, he again told me he had no room for me. He seemed quite aware that I had a reservation and that he had charged my credit card, and just told me that he had no room for me. He didn't even have the decency to come and speak to me in person, didn't help me find a pet friendly place to stay and was not even apologetic on the phone. He genuinely made me feel like I was the one inconveniencing him by being at his inn WITH A RESERVATION. I have never dealt with someone so unprofessional in my life. When it was all over, after being stuck in traffic for hours getting there, I ended up having to get back in my car and spend hours driving home.
I sent the owner an email very similar to this review and he has not responded. It genuinely seems like he just does not care.
- Official Description (provided by the hotel):
- Small and centrally located, perfect for exploring the area. Clothing optional pool area with heated pool, hot tub, and sauna. Free off street parking, free wifi, all rooms have private baths. Continental Breakfast and beer/wine happy hour daily. Old Key West vibe and very friendly house dog, Urban. ... more less