The room was clean and the bed was comfortable. That is where the good part ended for us. My husband is totally disabled, so we were in need of an ADA room with a roll-in shower. This hotel happens to have three of these rooms. We were shocked to find out that there is one ADA room on each floor. Our room was on the third floor, all the way at the end of the hall! Now my question is, who is the engineer who designed a hotel with handicap rooms on any floor but the first floor? If someone is disabled enough to require one of these rooms, then they are legitimately disabled, and they even struggle to get into a room that is conveniently located. Well, we began our trek. We struggled to get on the elevator, then I had to push my husband in his wheelchair to the end of the hall, and then we struggled to get into the room because the room key did not work until it was inserted about a half a dozen times or more. Once my husband was finally in the room, I had to make repeated trips from the car to the room with our luggage and belongings--back down the hall, down the elevator, out to the car, back into the building, onto the elevator, up to the third floor, down the hall, etc. In addition to the problem with the location of the room, there was a parking issue. If there are three handicap rooms in the hotel, I am curious why there are only two handicap parking spots. And guess who did not get one of those handicap parking spots? We had to park on the other side of the lot in a regular parking spot. For anyone who is legitimately handicapped and in a wheelchair, the width of the parking spot is crucial, even more crucial than the distance of the parking spot to the door of the hotel. Since we had to park in a regular parking spot, it was a struggle to get the wheelchair in between our car and the one next to us, and another struggle to get my husband into the wheelchair due to the lack of space. Incidentally, the parking lot of this hotel is very awkwardly designed anyway, regardless of the lack of handicap parking. It was probably designed by the same engineer who put ADA rooms on the second and third floor. In addition to poor room location, and parking issues, there were front desk issues. From the get go, we were not impressed with the front desk. I would not describe them as rude, just short and abrupt. We had an event to attend, and got back to the hotel extremely late. I asked the gentleman at the front desk if we could possibly check out at 12:00 instead of the usual check out time of 11:00. We have never done this before at a hotel, but because of the time we were getting to bed, and the length of time it takes me to get my husband out of bed, into and out of the shower, and dressed in the morning, I knew it would really help if we could get an extra hour. The front desk clerk, in his short, abrupt manner, told me we could have an extra half hour and that was it. We have crossed this hotel off our list for any future trips to St. Pete.
- Official Description (provided by the hotel):
- All spacious guest rooms are air conditioned and come equipped with microwaves, coffee makers, refrigerators, flat-screen televisions, pillow-top mattresses, hair dryers, irons and ironing boards. Some rooms feature sofa sleepers and whirlpool bathtubs. Handicap accessible rooms are available. This is a 100 percent non-smoking hotel. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Priceline, Booking.com, Hotels.com, Choice Hotels, Expedia, Travelocity, TripOnline SA, Hotwire, Cancelon, Agoda, getaroom.com and HotelQuickly so you can book your Comfort Inn & Suites Northeast - Gateway reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Comfort Inn And Suites Saint Petersburg
- Comfort Inn & Suites Saint Petersburg Hotel St. Petersburg
- Comfort Inn St Petersburg