Warning: Do not stay at this Howard Johnson, St. Pete, FL:
I made reservations directly with the hotel for two oceanfront rooms. I was told the rooms we selected were recently remodeled. So when we arrived at the hotel in St. Pete for a wedding on 08/08/08 we were expecting a beautiful resort. We checked in at 2:30 PM and found the check-in and front desk staff experience was satisfactory.
We visited the Tiki Bar and pool area then off to the wedding at 3:45 PM. The pool and surrounding areas appeared to need extensive clean-up, paint and repair to fencing/gates. There was some debris and trash around the area. The Tiki Bar was dirty inside but the bartender was friendly an attentive. The lounge chairs were abundant.
Our rooms were located on the second floor; entering the building through automatic sliding doors we noticed the tile flooring was wet and had standing water next to the elevator. Evidence of mildew was in the carpet and walls.
After returning from our wedding we stopped in to Rick-T's for a late dinner. The service was quite good and the food was acceptable. It was nice to the see the Opening Ceremony of the Olympics on the many TV monitors.
We were up early Saturday so for the first time we noticed the condition of our rooms since we had really only spent a short time before the wedding.
The rooms assigned to us (226 & 227) were in dire need of cleaning. The tile floors were dusty and full of dirt. In room 227 there was hair wrapped around the shampoo bottle (it was not used since we brought our own). Beer caps were under the sink and the towels had many stains in both rooms.
The bathroom in Room 226 had pubic hair on the floor and there is a water leak by the toilet. The top sheet on our bed had a light red stain. But to see live German roaches that were living in the "new" shower curtain and around the microwave (no we had used it either) was disgusting.
At that point we called the Front Desk at 8:30 AM. We explained the issues with the room, the lack of cleaning and finding the live roaches. We requested that Maintenance and Housekeeping come to our room to view the issues and verify our complaints. They appeared at our room (226) and verified the German roaches were in deed in the room.
Comments from the staff:
"How long are you staying” Our Answer: We are leaving in 10 minutes.
"Yes, I can see the roaches"
"I guess we need to take this room out of the loop"
The maintenance man and housekeeping woman left the room agreeing there were issues. We vacated the rooms and went directly to the Front Desk at about 8:45 AM.
"Sandy" at the Front Desk asked about our stay, we explained again the situation with our room and the roaches. She was aware of the situation since she had taken our first call.
"Sandy" asked if we would use the credit card we provided and we said no. We asked to speak to the manager. She said she was not able to make any adjustment but the manager would be in 10-15 minutes. So we waited, walking outside then back inside 5 minutes later.
“Sandy” said “this is Florida and we have bugs”. We live on the east coast of Florida and we do not have bugs or roaches. I have been in the business for 20+ years and there is no reason to have German roaches.
At this point 'Sandy" said and I quote "the manager was not coming to the hotel, not in town, not in the state and was out of the country".
She then said "your credit card will be charged, you are not longer welcome on this property, please leave".
We asked for a receipt and at first Sandy said "no" and then she created one for each room without making any adjustments.
We should not have been subjected to this type of rude behavior from anyone let alone someone from the hospitality industry.
Bottom line; this is a very poorly maintained hotel that carries a brand name of Howard Johnson and should have that standard. The staff is extremely unprofessional. This hotel should be rated very unacceptable and we would not recommend that anyone stay at this location ever!
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- Also Known As:
- Howard Johnson Saint Pete Beach
- Saint Pete Beach Howard Johnson
- Howard Johnson Resort Hotel - ST. Pete Beach FL Florida