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“awful experience”

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Dolphin Beach Resort
Ranked #21 of 32 Hotels in St. Pete Beach
Orlando, Florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“awful experience”
Reviewed April 27, 2014

The worst customer service of all time. I called to request room service and got hung up on. I called the next morning to request clean towels and was told, very rudely, that I need to come to the front desk to request anything for the room. We tried to eat breakfast there, but the service was unbelievably slow. We were told it would be a 45 minute wait to get a table. We saw multiple empty tables that just needed to be bussed. How does it take 45 mins to clean some table? We ended up going to a different hotel to eat breakfast and came back 2 HOURS later and those tables were still not cleaned. We had planned on staying at the hotel a few hours after checkout to hang out at the beach, but were told that we would have to pay $20 to keep the car in the lot or it would be towed. There were tons of empty spots. They seriously couldnt let us stay there a little longer without paying? Plus, the room was dirty. The bath tub was black and stained. The fridge had what looked like pieces of the waxy wrapper of a cheese block in it (so obviously the fridge was not cleaned out). The towels and sheets had stains on them. Overall this was the worst hotel experience I have ever had, especially for the price.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank meowchelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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965 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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English first
Grayson, Georgia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 26, 2014

Just returned from 4 nights at the DBR with a senior group of 53 people. The resort did a great job with our accommodations and the breakfast buffet every morning. While I'm sure it is an older hotel, they just did a total renovation last year and everything was freshly painted with new carpet in the rooms and the public areas. Our room was very large and very clean. The beds were soooo comfortable! We stepped right out to the beautiful pool and were also just steps to the gorgeous white sand beach. Workers were always around cleaning or working on the grounds. While this was not a luxury hotel, it was very nice, clean and comfortable and the amenities were great. I would recommend this as a good reasonably priced hotel for a vacation. I am a travel agent and I wouldn't hesitate to book clients here.

  • Stayed April 2014, traveled with friends
    • Value
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Helpful?
1 Thank Sue_tts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampa, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 26, 2014

Rooms are old and outdated. Room had an old musty smell. Roach in the bathroom. A/c did not work the best. Did not have quality bedding very hard beds, thankfully I brought my own sheets after reading some reviews prior to going. Having a bar right next to the shuffle board and volleyball did not make the atmosphere kid friendly, lots of people smoking a drinking. My tiny 1st grade son was even threatened while playing. This place is dump, yes it is a cheap affordable price compared to other hotels on the beach, you get what you pay for I guess and the clientele shows that as well. This is most definitely not a 3 star hotel.

  • Stayed September 2013, traveled with family
    • Value
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Helpful?
1 Thank Jessica668
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these St. Pete Beach hotels

Margate, United Kingdom
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 20, 2014

Being on the beach at St Pete's makes this hotel accommodation a good choice. Pool facility available for alternative swimming to sea with sun beds and beach bar available. Hotel staff are friendly and welcoming while accommodation is clean and comfortable with TV, fridge and microwave available in rooms; some have access directly onto the beach too.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SallyMccourt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 16, 2014

When we were booking our trip 3 months ago we booked a room on the first floor with sliding doors. When we finally arrived at the hotel they told us the room was already booked and they gave us a room on the 3rd floor the room smells like dead cat there's holes in the bathroom walls and the fridge door won't close. What a wonderful which ruined our 10 thousand dollar trip and made me want to hit the people working there lol!

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Traveler12456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belfast, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 12, 2014

Location on beach wonderful. Food .....little choice and very canteen type. But good eating places nearby. Staff could be more pleasant..... no pleasantries.... not even asked if we had enjoyed our stay when checking out. Walls v thin . . . .some noisy neighbours . . .had earplugs thank goodness.

  • Stayed March 2014, traveled as a couple
    • Value
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Review collected in partnership with Low Cost Holidays

Helpful?
2 Thank Shirley O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 10, 2014

We stayed at the Dolphin Beach Resort the frist of April on a 7 day visit.The hotel could do with a update put our over all visit was very good.We found the staff was very friendly and were only to willing to help us in any way. The beach is perfect,the view of the gulf is breathtaking and the location was close to all amenities with a small shopping mall across the street with a number of stores. We did eat at the hotel restaurant a number of times and found the food good and the staff very good.Here again the restaurant could do with a up date put there's a lot of choice near by.Free parking and wifi put no computer that you could use.Our room was clean and house staff were always willing to provide us with clean bedding and towels.We would stay here again if in the St.Pete Beach area.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bigdog1212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Dolphin Beach Resort

Property: Dolphin Beach Resort
Address: 4900 Gulf Blvd., St. Pete Beach, FL 33706-2480
Location: United States > Florida > St. Pete Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool
Hotel Style:
#19 On the Beach Hotel in St. Pete Beach
Price Range (Based on Average Rates): $
Hotel Class:3 star — Dolphin Beach Resort 3*
Number of rooms: 173
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Also Known As:
Dolphin Beach Hotel Saint Pete Beach
Dolphin Beach Saint Pete
Dolphin Beach Resort Saint Pete Beach
Dolphin Beach Resort Florida
Dolphin Beach Hotel St Pete
Dolphin Beach Resort St. Pete Beach, Florida
St Pete Beach Dolphin Beach Resort

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