We stayed March 22 to March 29th. The venue is nice; however the staff at the front desk was incompetent and unaccomadating.
Day 1, our reservation was "Lost" in their system. We were told we would have to go elsewhere for lodging, even after presenting the booking email receipt. During spring break week? After pleading for accomadations and explaining to them we have been here every spring break for past 20 years, we were able to get a room. No apoligies were offered and we were just happy to have a room.
Day 2-6 we called the front desk 8 times because the people upstairs were loud and jumping around after 11 PM. Finally on last call I went upstairs to see if staff would go to address the issue. No luck! Noise would continue until after 3 AM when the guests decided to call it quits.
Day 7 we were on beach in chairs provided by our hotel on our balcony area with other sun bathers. This is day the temp finally broke 75 degrees and there were alot of sunbathers. We were told that we had to go to the cabana rentals to lay on the beach. An addition 20 per day per sunbather. We asked where the policy was that stated this and were told by Ashleigh, the supervisor that there was no written policy, it was just policy. We were threatened with being evicted. Ashleigh was rude to other sunnbathers as well. Not just our party.
I have stayed at cheaper hotels and have been treated very well. If I owned this place I would fire everyone and start from scratch with people who are suited for the service industry. After spending over 300.00 a day for this place I feel like a bought a sports car with no engine.
My family and I had a great time; no thanks to the hotel. The problem is, we would have had as good of a time sleeping in a car on the beach. Save your money! Dont stay here. Next year we will rent a condo.
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- Also Known As:
- Dolphin Beach Hotel Saint Pete Beach
- Dolphin Beach Saint Pete
- Dolphin Beach Resort Saint Pete Beach
- Dolphin Beach Resort Florida
- Dolphin Beach Hotel St Pete
- Dolphin Beach Resort St. Pete Beach, Florida
- St Pete Beach Dolphin Beach Resort