I had a friend coming in town from out of the country & wanted to find a good, reliable ride for her from Tampa International Airport. She found a few places for me to call, and while the first was horrible (rude, uninterested, unhelpful... ) the second was Lance. He was polite and on the ball. We got everything squared away super quickly. We confirmed again the evening before, and then he let me know when he had her and when he dropped her off at her destination. He was helpful, and relaxed and completely on top of things. She's chosen him now to help with her ride going home. Thanks Lance!