The hotel is nice - but what stood out most to us was the service we received!
From Rich - the bellman, to hostess Kelly and server Ivy in the Castile restaurant; the staff at the front desk, and maintenance guys who changed out the patio furniture on our balcony for something more comfortable, these were the people responsible for making our stay so enjoyable!
Rooms are nicely decorated and well-maintained. Bed was comfortable - but they do have a problem with paper thin walls. Fortunately only one of our thee nights there did we have to contend with listening to our neighbor's noise and conversation until 3:30 in the morning!
We elected to have room service one evening and it was excellent! The few issues we did have were related to some of the food options we ordered in the restaurant itself, but they were immediately addressed and appropriately taken care of. Both the chef and restaurant manager came to our table, which was a nice touch and showed their concern!
Overall, we enjoyed our stay, and appreciated the effort on everyone's behalf who work so hard to please their guests!More
- Free Wifi
- Free Parking