We were in St. Augustine for a family wedding, our family group took up most of the 1st floor of this hotel. It is obviously an old hotel that has been remodeled and billed as a Hilton Garden Inn- it was not originally built as one. From what I could gather on Trip Advisor, this hotel is about the best there is on St. Augustine Beach. There was one new hotel, Castillo Real, but the rates were high and even with a group discount they didn't come down much, so we decided on Hilton Garden Inn. It had cosmetic updates but could really use an over haul. In our room, in the bathroom, they had taken out a ceiling light fixture, put another one up, left the hole from the removed one, and slapped some off white paint over the area - you could clearly see the difference in the paint colors. The wall paper was peeling off in the bathroom. We had a roll in shower (at my request) and in the bottom corners of that it was rust colored and nasty- not getting cleaned well enough, I think it would've come off. The carpet did look new, tho', which is a big thing with me. The bathroom sink didn't drain at all- you couldn't get the little stopper thingie to stay up and we tried everything, it's obviously broken and I am sure they have had many complaints about it from others that previously stayed in the room so just fix it for pity's sake- it's gross brushing your teeth or washing your face and the water isn't draining down.
Because we were there with a bunch of family, we hung out on the smoking patio (a nice touch for me) and we weren't out of rooms til about 3:30pm the 1st day. My husband asked them if they could clean the room at 4pm and we were told that they would. We returned to the room at about 10:30pm that night and guess what- room wasn't touched! That REALLY bugs me- as a mom/wife etc., not having to make the beds, clean up everything, is a big draw in staying at a hotel for me, so I wasn't happy. I called the front desk and the "manager" with a very heavy accent that I could barely understand of course did not apologize- first he said we had the DO NOT DISTURB sign on, then I explained that my husband specifically went to the front desk when we left that day and asked for service. So he starts in, "That was not the agreement..."- I don't know what the heck he was talking about- we didn't have a written contract, just requested room service. He NEVER apologized, but blamed it all on us- should go back to Hotel Management School 101-- you don't blame the customer. We needed all new towels, a key that worked and toilet paper and he did bring us that, but I am still irritated about that incident.
Breakfast is good but not included- 9.00 or 10.00 extra, but we did eat there due to convenience and it was fine. Everyone else as far as staff was very friendly and helpful.
It is not an ocean front property, but we knew that and we didn't care.
Also - the jacuzzi was broken for entire stay.
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- Also Known As:
- Hilton Garden Inn St. Augustine Beach Hotel Saint Augustine Beach
- Hilton Saint Augustine Beach
- Saint Augustine Beach Hilton