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Saint Augustine Beach
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Traveler rating
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Reviewed January 6, 2020 via mobile

What a great beach. What a great place and customer service was superb. Also after traveling down the coast to the keys and back, we were happy to see affordable rates! We love this place and will be back. One of favorites and never expected it to be! We learned!

Date of stay: January 2020
Trip type: Traveled with family
Thank coxdotnet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jet13083220380, Front Office Manager at Hilton Garden Inn St. Augustine Beach, responded to this reviewResponded January 6, 2020

Thank you for your recent review

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 5, 2020

Excellent experience even in the midst of renovations that will be finished in February. (The fitness room was under construction, if that is important to you) Rooms were very nice, updated, comfortable beds, and quiet. Staff was always helpful, very friendly, and professional. A great location away just across from the beach and walking distance to good food, the pier, ice cream shops, a children's water and play park.

Date of stay: January 2020
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank heyitsthefranklins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jet13083220380, Front Office Manager at Hilton Garden Inn St. Augustine Beach, responded to this reviewResponded January 5, 2020

Thank You for your review.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 4, 2020

My visit along with 2 grandchildren was to give them the Nights of Lights experience. The hotel is currently renovating the lobby and several other locations. My room was for people needing special accommodations on the back of the hallway and a distance away from elevator.The room was near the stairs; but a person in a wheelchair or unable to maneuver stairs would have difficulty exiting in an emergency.

Date of stay: December 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Journey2Destiny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jet13083220380, Front Office Manager at Hilton Garden Inn St. Augustine Beach, responded to this reviewResponded January 5, 2020

Thank You for your review.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 3, 2020 via mobile

I never stay in that hotel again I always stayed in Hilton until today January 3 that was with my husband and my 3 month old baby and the room was full of mold and several other families had the same problem and they don’t care about i have a baby

Date of stay: January 2020
Trip type: Traveled with family
Thank lisetc2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jet13083220380, Front Office Manager at Hilton Garden Inn St. Augustine Beach, responded to this reviewResponded January 4, 2020

Thank you for your review

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 3, 2020 via mobile

This hotel is in the middle of a badly needed renovation... which is great, but I was unaware of that when I made the reservation months ago. The lobby is a mess and not really what I wanted to see after a long day of traveling. The pillows in the rooms are very flat... you will need a lot of extras. It was quiet, despite being completely sold out so that was definitely nice. The location is pretty good... It is across the street from a public beach and about 15 minutes from downtown St. Augustine. It’s fine for a place to sleep, but don’t expect anything more.

Date of stay: January 2020
Trip type: Traveled with family
Thank FloridaRebel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jet13083220380, Front Office Manager at Hilton Garden Inn St. Augustine Beach, responded to this reviewResponded January 4, 2020

Thank you for your recent review.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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