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“mold all over”

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Hilton Garden Inn St. Augustine Beach
A TripAdvisor Member
“mold all over”
2 of 5 bubbles Reviewed July 11, 2005

started out in a room full of mold. then was moved to room with more mold. picked up a bacterial infection from polluted hot tub.

  • Stayed June 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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749 reviews from our community

Traveler rating
    324
    226
    128
    44
    27
See reviews for
279
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74
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Knoxville, Tennessee
Level Contributor
22 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
4 of 5 bubbles Reviewed June 23, 2005

I don't understand previous reviews at all. I am an extremely picky traveler. We stayed at this hotel June 20, 2005 and found it to be fresh, clean and friendly. Arrived late in the evening with no reservations, and were in our room within minutes. The rooms were soundproof, the beds very comfortable. Had real glasses, which is a plus for me - I don't like those cheap plastic cups. Rate was fair.

  • Stayed June 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank BusyMe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
weston, fl.
2 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 bubbles Reviewed June 20, 2005

My husband, daughter, and I stayed with the Hilton Garden Inn in St. Augustine Beach, Fl. in June 2005. Upon arrival we discovered the door to our room was wide open. The bathroom had hair all over the floor. Folded towels appeared to have been used with either blood or make up stains on them, and there was pubic hair and plasic wrappers on the sheets of one of the beds. The situation was brought to managements attention. Mangement appologized, told me they were under staffed, but do not have a 100% satisfaction guarantee. However, they did assure me they would make sure the room was spic and span clean. The room was cleaned after that, but hair still remained in the sheets. When the staff was notified, I was told they do not change the sheets every day. The experience was horrible.

Helpful?
15 Thank 12weston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daytona Beach, FL
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed June 11, 2005

The hotel decor and grounds were beautiful. The staff were courteous and friendly. I will definitely be returning to this hotel on my next trip to St. Augustine.

  • Stayed May 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank ValleyGrrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
1 of 5 bubbles Reviewed June 2, 2005

Stay as far as you can from this property. Staff from hotel management down is extremely customer unfriendly, botched reservations.

Worst experience ever at any hotel worldwide and abysmal treatment as Hilton Diamond member ( top tier)
Arrival one hour before checkin spoke to (not greeted) by unfriendly front desk and told room not ready. ok
They couldnt find reservations for one of two rooms booked even though made on one booking. After being told it was found we returned some time later to check in.
New CSR same problem, unable to find two room reservations, extermely poor and condisecending attitude when i protested ans asked for a manager she said 'I cant be bothered with that"
As tried to call the Hilton hot-line ", she called the police to have us removed from the property.

Sent an e_mail to Hilton honors vice president also with an apology gave me points enough for a 4 night stay in Hilton hotel.
Also got another letter of apology from HGI Managing group saying they have taken steps rectify the matter.

To make matters worse the incompetent staff at the hotel charged my Amex twice for the room.

Despite all the above I have hear absolutely nothing from the actaul hotel management.

Helpful?
13 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampa
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed June 1, 2005

What a beautiful property with an excellent staff! Highly Recommend this property to anyone visiting St. Augustine Beach.

  • Stayed May 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank MIKESILV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Level Contributor
180 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 256 helpful votes
3 of 5 bubbles Reviewed March 28, 2005

When our travel plans changed, we were left without a reservation in the area. Everything was full. Following TripAdvisor advice we booked here and were not disappointed.

Our room was huge and clean, the staff was friendly, the beach is a short walk away, and we took the advice to have breakfast at the Sea Oats Cafe, which was a good tip.

St. Augustine has become very crowded, and it was nice to be staying on the A1A. We visited Washington Oaks state park which is a short drive away.

  • Stayed March 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank liplord
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn St. Augustine Beach

Property: Hilton Garden Inn St. Augustine Beach
Address: 401 A1a Beach Blvd, Saint Augustine Beach, St. Augustine, FL 32080
Phone Number:
Location: United States > Florida > St. Augustine > Saint Augustine Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Saint Augustine Beach
#5 Family Hotel in Saint Augustine Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn St. Augustine Beach 3*
Number of rooms: 83
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Expedia, Hotwire, Orbitz, Hotels.com, Travelocity, Cancelon, Priceline, TripOnline SA, getaroom.com and HotelQuickly so you can book your Hilton Garden Inn St. Augustine Beach reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn St. Augustine Beach Hotel Saint Augustine Beach
Hilton Saint Augustine Beach
Saint Augustine Beach Hilton

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