My husband, daughter, and I stayed with the Hilton Garden Inn in St. Augustine Beach, Fl. in June 2005. Upon arrival we discovered the door to our room was wide open. The bathroom had hair all over the floor. Folded towels appeared to have been used with either blood or make up stains on them, and there was pubic hair and plasic wrappers on the sheets of one of the beds. The situation was brought to managements attention. Mangement appologized, told me they were under staffed, but do not have a 100% satisfaction guarantee. However, they did assure me they would make sure the room was spic and span clean. The room was cleaned after that, but hair still remained in the sheets. When the staff was notified, I was told they do not change the sheets every day. The experience was horrible.