Stay as far as you can from this property. Staff from hotel management down is extremely customer unfriendly, botched reservations.
Worst experience ever at any hotel worldwide and abysmal treatment as Hilton Diamond member ( top tier)
Arrival one hour before checkin spoke to (not greeted) by unfriendly front desk and told room not ready. ok
They couldnt find reservations for one of two rooms booked even though made on one booking. After being told it was found we returned some time later to check in.
New CSR same problem, unable to find two room reservations, extermely poor and condisecending attitude when i protested ans asked for a manager she said 'I cant be bothered with that"
As tried to call the Hilton hot-line ", she called the police to have us removed from the property.
Sent an e_mail to Hilton honors vice president also with an apology gave me points enough for a 4 night stay in Hilton hotel.
Also got another letter of apology from HGI Managing group saying they have taken steps rectify the matter.
To make matters worse the incompetent staff at the hotel charged my Amex twice for the room.
Despite all the above I have hear absolutely nothing from the actaul hotel management.
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- Also Known As:
- Hilton Garden Inn St. Augustine Beach Hotel Saint Augustine Beach
- Hilton Saint Augustine Beach
- Saint Augustine Beach Hilton