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“The Worst Hotel (stay??) in my lfe” 1 of 5 bubbles
Review of Hilton Garden Inn St. Augustine Beach

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Hilton Garden Inn St. Augustine Beach
A TripAdvisor Member
“The Worst Hotel (stay??) in my lfe”
1 of 5 bubbles Reviewed June 2, 2005

Stay as far as you can from this property. Staff from hotel management down is extremely customer unfriendly, botched reservations.

Worst experience ever at any hotel worldwide and abysmal treatment as Hilton Diamond member ( top tier)
Arrival one hour before checkin spoke to (not greeted) by unfriendly front desk and told room not ready. ok
They couldnt find reservations for one of two rooms booked even though made on one booking. After being told it was found we returned some time later to check in.
New CSR same problem, unable to find two room reservations, extermely poor and condisecending attitude when i protested ans asked for a manager she said 'I cant be bothered with that"
As tried to call the Hilton hot-line ", she called the police to have us removed from the property.

Sent an e_mail to Hilton honors vice president also with an apology gave me points enough for a 4 night stay in Hilton hotel.
Also got another letter of apology from HGI Managing group saying they have taken steps rectify the matter.

To make matters worse the incompetent staff at the hotel charged my Amex twice for the room.

Despite all the above I have hear absolutely nothing from the actaul hotel management.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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733 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (77)
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English first
Tampa
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed June 1, 2005

What a beautiful property with an excellent staff! Highly Recommend this property to anyone visiting St. Augustine Beach.

  • Stayed May 2005
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank MIKESILV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Level Contributor
179 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 253 helpful votes
3 of 5 bubbles Reviewed March 28, 2005

When our travel plans changed, we were left without a reservation in the area. Everything was full. Following TripAdvisor advice we booked here and were not disappointed.

Our room was huge and clean, the staff was friendly, the beach is a short walk away, and we took the advice to have breakfast at the Sea Oats Cafe, which was a good tip.

St. Augustine has become very crowded, and it was nice to be staying on the A1A. We visited Washington Oaks state park which is a short drive away.

  • Stayed March 2005
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank liplord
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Palm Beach, Florida
Level Contributor
56 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 bubbles Reviewed September 22, 2004

My wife and I stayed here last night. Our room seemed to have been refurbished fairly recently...clean, smelled almost new, spacious, quiet. Would have given it an excellent rating for the money but for the fact that our keys didn't work on several occasions requiring a trip downstairs to the front desk to have them remagnetized. It became very annoying. In addition, although they advertise free high-speed internet, don't forget to bring you own enthernet connector because unlike other hotels providing free internet, they don't supply the cord. They sell it.

Helpful?
7 Thank Jon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 bubbles Reviewed August 29, 2004

On business, I recently spent one night two weeks ago and then 3 nights this past week at the Hilton Garden Inn on A1A Beach Blvd. The hotel is across the street from the ocean and there is beach access to the wide beach which is unlike the eroded beaches in my neck of the woods. The hotel was clean and comfortable and the service was great. The front desk clerk was helpful in recommending dining and he frequently asked me if everything was acceptable. During the first stay I was on the top, 3rd floor and during the second stay I was placed in a handicapped accessible room on the 2nd floor. Except for an out of order ice machine on the 3rd floor, everything was fine. I will stay there again on my next business trip. The only criticism I have is of the inflated price charged for the buffet breakfast in the lobby.

  • Stayed August 2004, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
6 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
3 of 5 bubbles Reviewed August 9, 2004

Our stay here in July was fine, although I think I would have also preferred the Hampton Inn across the street. The Hilton had inside corridors and no balconies to outside the rooms. It was a nice hotel at a bargain price though and the service and cleanliness were very good.

They were replacing the hall carpet and it didn't appear to be in bad shape. My husband was thrilled with the free business center with internet. We walked across the street to the beach and didn't use the pool except to sit by at night.

We only ate breakfast in the lobby one day and it was overpriced. The omelet was the most poorly prepared that I've ever seen. The cook needs lessons in cooking 101. Instead, I highly recommend the nearby SeaOats Cafe for breakfast or lunch at a shopping plaza down AIAS. Very small though and you may have to wait for a table.

Helpful?
9 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
3 of 5 bubbles Reviewed March 29, 2004

Although this is a typical Hilton Garden Inn, with a nice lobby and average rooms, the size of the pool, the quality of the 'business center' and the attitude of the staff left me wishing i had saved my money and stayed across teh street at the Hampton Inn. I would strongly recommend staying there since they have a beachfront location, a much larger pool, and do not charge $8 for breakfast.

Helpful?
11 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn St. Augustine Beach

Property: Hilton Garden Inn St. Augustine Beach
Address: 401 A1a Beach Blvd, Saint Augustine Beach, Saint Augustine, FL 32080
Phone Number:
Location: United States > Florida > Saint Augustine > Saint Augustine Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Saint Augustine Beach
#5 Family Hotel in Saint Augustine Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn St. Augustine Beach 3*
Number of rooms: 83
Reservation Options:
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Also Known As:
Hilton Garden Inn St. Augustine Beach Hotel Saint Augustine Beach
Hilton Saint Augustine Beach
Saint Augustine Beach Hilton

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