My stay was a trial run for a 2 month extended stay in the area for business. Being close to Spring Break it has been difficult finding local extended stay options.
My first experience with the hotel was with their sales department who gave me the run around and did not perform on promises they had made. I booked a room for my boss a couple weeks earlier for a meeting, and they had not given us the discounted rate agreed upon - they did not rectify the situation. I overlooked it thinking this is Hilton Garden Inn and not a precursor for what was to come.
At check-in, my reservation was also incorrect despite 5+ phone calls to the sales team and General Manager prior to arrival. The desk clerk was hospitable and did not give me a hard time about correcting the rate. I was however downgraded to a 2 double bed room on the first floor. I did get my bottled drinking water though-see below for why.
Room is average and I would say very below average for a Hilton Garden Inn. There is a slight mildew smell in the hotel. I assumed it was 'beach' smell until I saw the bathroom. Bathroom had mildew growing for some time in the corners of the tub along with a fungus growing on the ceiling. Water runs a bit brown and you can see the staining in the tub. Toilet ran slow too with what I hope was water stains.
New towels were in the room - unfortunately they were so new that they left lint all over you after you showered. But you can't complain about new towels.... Room was ok - standard with a microwave and mini-fridge.
I understand it is the busy season at the beach so I expected families and possibly roudy neighbors. No one was being obnoxius at the hotel however I could hear every word of my neighbors conversation with their child next door - not muffled, every word! Thank goodness I didn't have loud neighbors!
As others have said, breakfast is $8.95. Don't expect a free breakfast - that is pretty standard at this branch of hotel.
Beach access is just across the street - love the beach but will have to find another place that delivers on affordability and cleanliness.
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- Also Known As:
- Hilton Garden Inn St. Augustine Beach Hotel Saint Augustine Beach
- Hilton Saint Augustine Beach
- Saint Augustine Beach Hilton