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“Good People and Place”

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Hilton Garden Inn St. Augustine Beach
Certificate of Excellence
Reviewed January 17, 2014

The Hilton at St Augustine Beach was a valuable resource for comforts, proper rest enviroment, and a clean and curtious atmosphere. The staff was friendly and focused on providing for my needs. The rate was acceptable and reasonable. Good site location and provided a good meeting area for business while is accessable to St Augustine Beach attractions within walking distance. Good place, good people.

  • Stayed: January 2014, traveled on business
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Review collected in partnership with Hilton Garden Inn
1  Thank Leslie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
salesteammember, Director of Sales at Hilton Garden Inn St. Augustine Beach, responded to this reviewResponded February 18, 2014

Good Day Leslie H,

Thank you for sharing your experience with us. Guest satisfaction is our number one goal and there is nothing better than achieving that! We are happy our hotel and team members met all your needs during your stay! Our location is second to none! We are just close enough to the Historic Downtown area attractions and across the street from the beautiful Atlantic Ocean which gives our guests some relaxation. There is nothing that makes us happier than hearing that you will return on your next visit.

Best Regards,
Sandra

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577 - 583 of 830 reviews

Reviewed January 14, 2014

This was our first time in St Augustine, and although it was too cold to spend much time at the beach, we did enjoy being so close. Just a quick walk over to enjoy sunrise and sunset. We were happy with room 105, with one exception, the A/C does not distribute air well. It was freezing near the desk and very warm while sleeping, despite setting the temp to 65 degrees.

I can't comment on the breakfast, pool, or hot tub as we didn't use them. My husband used the workout room and liked it. My only general complaint about the hotel is the back door. It took several attempts with our room key to get it unlocked. We saw multiple people struggling with the door.

I would return to this hotel, if I could get a rate around $84 which is what we paid this time.

Stayed: January 2014, traveled as a couple
Thank MKE1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 14, 2014

the entire staff at the Hilton Garden Inn in St. Augustine, Fl. was wonderful. they made our stay a great one. they were informative and knew where to send us(especially Amanda). I will definatlly recommend this hotel to all our friends.

  • Stayed: January 2014, traveled with family
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Thank Shellie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
salesteammember, Director of Sales at Hilton Garden Inn St. Augustine Beach, responded to this reviewResponded February 18, 2014

Good Day Shellie M,

Thank you for your wonderful remarks, which I have shared with our team members. We are thrilled to hear that you enjoyed your stay at the Hilton Garden Inn St. Augustine Beach, and look forward to welcoming you back soon.

Sincerely,
Sandra

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Reviewed January 12, 2014

Check in was 3PM on the net but the clerk said check in was 4. The restaurant was under renovation so there was no dinner served - only breakfast so we went next door to the Sunset Grille at the desk clerk's suggestion . Came back at 4:30 and still no available room . Clerk called the maid and got us a room . Apparently bad communication between maids & desk . There were many other people waiting that afternoon.
Other then that it was an average property a block from the beach and in walking distance of many places to eat . Sunset Grille was voted "best on the beach" and we can attest to great food there !
Had troubles connecting laptop and manager was very helpful and got me online .
Staff was helpful & courteous. Would stay there again.

  • Stayed: January 2014, traveled as a couple
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Thank Michael W Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
salesteammember, Director of Sales at Hilton Garden Inn St. Augustine Beach, responded to this reviewResponded February 18, 2014

Good Day Mr. Michael WY,

Thank you so much for taking the time to complete a review regarding your recent stay with our Hilton Garden Inn St. Augustine Beach. I understand that you encountered an opportunity with trying to check in earlier than our posted 4:00 pm check in time; unfortunately we were fully committed the previous evening, as a result, we were unable to accommodate an early arrival, I sincerely apologize for this as we vigilantly strive to ensure the comfort and satisfaction for our guests.

Again, thank you for sharing your thoughts. We value you as a guest, and I do want you to know that your concerns are our concerns! If there is ever anything I can do for you, please do not hesitate to contact me. We are looking forward to welcoming you back soon.

Best Regards,
Sandra

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Reviewed January 10, 2014

The Hilton Garden Inn St. Augustine Beach did not have the same comfort and amenities that other properties have had. Check-in was effortless and we received a king bed room with a jacuzzi tub. There was plenty of parking and the elevator was spacious and easy to transport luggage in.

The room itself felt dated, the bed, although the typical "adjustable" type of Hilton bed, was not all that comfortable, and the television was small by modern standards. The bathroom felt even more dated, and the jacuzzi tub looked like it needed a good scrub before anyone should use it. On the positive side, the room was quiet and had a fridge.

Overall, it was a somewhat uninspiring choice and for a room rate north of $120, not really a great bargain. The location is good and the staff was attentive and friendly. However, not my first choice for a return visit.

Room Tip: Try for an end room or one not too close to the elevator
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  • Stayed: December 2013, traveled as a couple
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1  Thank Jesse1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
salesteammember, General Manager at Hilton Garden Inn St. Augustine Beach, responded to this reviewResponded February 18, 2014

Good Day Jesse1,

I would like to take this opportunity to thank you for completing the survey regarding your stay at our hotel. I sincerely apologize for any issues you may have experienced with our adjustable bedding in addition to the condition of your room. I am the General Manager and am very vigilant to ensure comfort, friendliness and satisfaction for all of our guests. I'm so sorry that we were unable to meet expectations and based upon your review I am actively participating with our housekeeping team members to ensure these issues do not happen again. Please feel free to contact me as our goal is to provide “WOW” service to all our guests.

Again, thank you for sharing your thoughts. We value you as a guest, and I do want you to know that your concerns are our concerns! Please stay with us again soon so that we demonstrate our commitment to your comfort and ultimate guest satisfaction.
Best Regards,
Martin Simmons

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Reviewed January 10, 2014

Te Hilton Garden Inn at Saint Augustine Beach was a very nice stopover for the night. We called before we arrived and asked where we could eat dinner because the restaurant we were going to that evening was closing early. The person on duty suggested the Sunset Grill next door which she said was where many of the locals eat. We stayed here as a stopover on the way to the Orange Bowl and were pleasantly surprised. The staff was very helpful and the rooms were nice. I would stay at this property again.

  • Stayed: January 2014, traveled with family
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Review collected in partnership with Hilton Garden Inn
1  Thank Benjie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
salesteammember, Director of Sales at Hilton Garden Inn St. Augustine Beach, responded to this reviewResponded February 18, 2014

Good Day Benjie M,

I would like to take this opportunity to thank you for completing a review regarding your recent stay at our Hilton Garden Inn St. Augustine Beach. We are happy our hotel and team members met all your needs during your stay! We are just close enough to the Historic Downtown area attractions and across the street from the beautiful Atlantic Ocean which gives our guests some relaxation. Our team members and guests are very excited to see the new changes in our lobby area, which will be a great benefit for everyone.

We are looking forward to welcoming you back soon.
Best Regards,
Sandra

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 8, 2014

Ashley at the front desk was very courteous and helpful at our last minute arrival. For a reasonable charge there are two options for breakfast; cooked to order and enhanced continental. Food was fresh and replenished often. Room & bathroom were clean and location was quiet. Friendly staff made our stay more enjoyable.

  • Stayed: January 2014, traveled with family
    • Value
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    • Cleanliness
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Review collected in partnership with Hilton Garden Inn
Thank Maria B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
salesteammember, Director of Sales at Hilton Garden Inn St. Augustine Beach, responded to this reviewResponded January 9, 2014

Greetings Maria B,

Thank you for sharing your experience with us. Guest satisfaction is our number one goal and there is nothing better than achieving that! We are happy our hotel and team members met all your needs during your stay! Our location is second to none! We are just close enough to the Historic Downtown area attractions and across the street from the beautiful Atlantic Ocean which gives our guests some relaxation. There is nothing that makes us happier than hearing that you will return on your next visit.

Best Regards,
Sandra

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn St. Augustine Beach

Address: 401 A1a Beach Blvd, Saint Augustine Beach, St. Augustine, FL 32080-7949
Phone Number:
Location: United States > Florida > St. Augustine > Saint Augustine Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Saint Augustine Beach
#5 Family Hotel in Saint Augustine Beach
Price Range: $110 - $237 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn St. Augustine Beach 3*
Number of rooms: 83
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Also Known As:
Hilton Garden Inn St. Augustine Beach Hotel Saint Augustine Beach
Hilton Saint Augustine Beach
Saint Augustine Beach Hilton

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