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“Quiet and Comfortable”

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Hilton Garden Inn St. Augustine Beach
Winter Park, Florida
Level Contributor
50 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Quiet and Comfortable”
Reviewed January 2, 2014

We are strong Hilton supporters, and this hotel did not disappoint. Enjoyed using the breakfast package. Clean hotel, quiet room, responsive staff. These rooms have a wall-controlled thermostat so light sleepers will not hear a constant fan from the window unit. While this property is not on the ocean, it is still a great find and is less than half a mile from the fishing pier and St. Augustine Beach.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TheCurtos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
salesteammember, Director of Sales at Hilton Garden Inn St. Augustine Beach, responded to this review, January 9, 2014
Good Day TheCurtos,

Thank you for your wonderful remarks, which I have shared with our team members. We are thrilled to hear that you enjoyed your stay at the Hilton Garden Inn St. Augustine Beach, and look forward to welcoming you back soon.

Best Regards,
Sandra
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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760 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
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  • French first
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English first
Miramar, Florida
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 2, 2014

Hilton Garden Inn St. Augustine BeachZ! The property it's located in across the street from the ocean and very close to all St. Augustine attractions. Staff are very nice but was not happy with the room condition.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jaime2013306
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
salesteammember, Director of Sales at Hilton Garden Inn St. Augustine Beach, responded to this review, January 9, 2014
Dear Jaime2013306,

I would like to take this opportunity to thank you for completing the survey you received regarding your stay at our hotel. As a management team, we strive for ultimate guest satisfaction, and check all surveys on a daily basis so that we may always improve on guest satisfaction. We appreciate the comments you have shared with us, so that we may always improve upon our hotel and services.

Please feel free to contact either myself or our General Manager to discuss the issues you might have had in your room as our goal is for each of our guests to experience our commitment to your comfort and ultimate guest satisfaction. If there is ever anything I can do for you, please do not hesitate to contact me.

Best Regards,
Sandra
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mims florida
Level Contributor
803 reviews
109 hotel reviews
common_n_hotel_reviews_1bd8 585 helpful votes
Reviewed January 1, 2014

We stay in HGInns a lot, and this is an old one. The pool is outside which is not useful in the winter, we enjoy using the hot tubs but not when the weather is freezing. The breakfast area is small but service was good. The rooms are ok but the carpets may need updating. And they have to use a neighbouring restaurant for dinner unlike many HGInns which have their own dinner service. There was an issue with the room service but it was well dealt with, and we did find the staff all very friendly and welcoming. The food was good. We came for New Year Eve fireworks and the location for that was excellent. We would come again but I do not give 5 stars except for superlative places e g Conrad Hong Kong.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gwgMimsFlorida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
salesteammember, Director of Sales at Hilton Garden Inn St. Augustine Beach, responded to this review, January 9, 2014
Good Afternoon gwgMimsFlorida,

I would like to take this opportunity to thank you for completing a review regarding your stay at our Hilton Garden Inn St. Augustine Beach. Our new General Manager is very vigilant to ensure comfort, friendliness and satisfaction for all of our guests. I'm so sorry that we were unable to meet expectations and based upon your review I am actively participating with our team members to provide “WOW” service so our guests experience this at our hotel. Please stay with us again soon so that we may demonstrate our commitment to your comfort and ultimate guest satisfaction. If there is ever anything I can do for you, please do not hesitate to contact me.

Best Regards,
Sandra
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
jacksonville, fl
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 1, 2014

Wow our stay at the Hilton Garden December 26-28 was extraordinaire. Our family of five shared family suite 229- lots of room. Amanda the front desk clerk was personable and accommodating. She even shared about the Holly Jolly tour which was a delight for us. The waiter at the restaurant was very accommodating(he took food orders, cleaned tables and made sure all of our needs were tended to). Another asset was the breakfast buffet -very economical for the amount and selection of food.
We will definitely would stay there again.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank seasonednurse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
salesteammember, Director of Sales at Hilton Garden Inn St. Augustine Beach, responded to this review, January 9, 2014
Good Day Seasoned Nurse,

I would like to take this opportunity to thank you for completing a review regarding your recent stay at our Hilton Garden Inn St. Augustine Beach. We are happy our hotel and team members met all your needs during your stay! We are just close enough to the Historic Downtown area attractions and across the street from the beautiful Atlantic Ocean which gives our guests some relaxation. Our team members and guests are very excited to see the new changes in our lobby area, which will be a great benefit for everyone. The Family Suite is also amazing as well as comfortable. Thank you for the kind words about our amazing team members and beautiful hotel, as we are proud of both.

We are looking forward to welcoming you back soon.

Best Regards,
Sandra
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, United States
1 review
Reviewed January 1, 2014

very clean, good value and excellent breakfast options. Right across the beach, and close to downtown via several different roads. The staff is helpful and the breakfast has a cook to order option that is much better than most restaurants

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Ray C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairfax Station, United States
1 review
Reviewed December 31, 2013

We were there to visit our son. On arival, we were greeted by two beautiful and very polite staff persons; they were extremly polite and accomodating. During our entire say, the staff was superb. Internet connection was excellent, and the room was a huge room and very clean. Everything worked in the room. We would highly recommend this hotel.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Daryao K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warrenton, Virginia
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed December 30, 2013

I do not want to underrate but since I am a Hilton's Honor member I see lots of Garden and Hampton Inns. This Garden Inn was VERY clean, nice rooms and very nice staff. I do wish Hilton would give up the goal of making the Garden Inns higher scale than the Hampton and just offer free breakfast! I would stay again.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Thomas B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn St. Augustine Beach

Property: Hilton Garden Inn St. Augustine Beach
Address: 401 A1a Beach Blvd, Saint Augustine Beach, St. Augustine, FL 32080-7949
Phone Number:
Location: United States > Florida > St. Augustine > Saint Augustine Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Saint Augustine Beach
#5 Family Hotel in Saint Augustine Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn St. Augustine Beach 3*
Number of rooms: 83
Reservation Options:
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Also Known As:
Hilton Garden Inn St. Augustine Beach Hotel Saint Augustine Beach
Hilton Saint Augustine Beach
Saint Augustine Beach Hilton

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