We recently stayed at this hotel to use some of our Hilton Honors points. When we arrived they said they "upgraded" us to a pool garden room. However, our room (#101) smelled like sulfur from the sprinklers hitting the balcony at all hours of the day/night, which kept you from using the balcony. There were many tiny sugar ants in the room which was not pleasant either. The mattress was terrible in this room. It was very uncomfortable and had a sag in the middle. I don't know if all mattresses need replacing but this one certainly does. The sprinklers come on in the evening and they shoot directly into the pool and jacuzzi so the timers should be set to run when the pool area is closed (after 10pm) because it hits the guests (especially anyone sitting in the jacuzzi), gets the chairs wet, and stinks up the deck. It really is a huge distraction from enjoying the pool deck in the evenings. I can't believe this can't be adjusted so the guests can enjoy the evenings in the pool area. Everyone was complaining about this and several men reported it to the front desk but nothing was done to change the timers. Hampton Inn offers a free breakfast but this hotel was out of nearly everything no matter what time we went down for breakfast. It was crowded and they used the excuse of only having one worker. This is when a good General Manager would push up his/her sleeves and pitch in to help. They only have one waffle maker so the lines were 10-12 deep waiting. Everything else was empty and guests were going back to the kitchen asking for something to eat or drink. It was bad the entire week we were there and there is really no excuse for that since they know in advance how many guests will be in their hotel so they can plan accordingly. It would not cost anything to add another waffle maker, most Hamptons have at least two going to help with the crowds. The parking is also a problem. Two nights we were unable to find parking in the lot and had to find a place across the street and hope we were not towed. The staff was friendly but there are a lot of things that can be done to make this place a much more enjoyable stay for it's guests.
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- Also Known As:
- Hampton Inn St. Augustine Beach Hotel Saint Augustine Beach
- Hampton Inn Saint Augustine Beach
- Saint Augustine Hampton Inn