Stayed here for a business trip. The room was clean and the bed was comfy. We were greeted by the friendly staff and were acknowledged every time we left and came back to the hotel. Always came back to a clean room. Nice array of television channels with 3 channels of Showtime. This place is just a small 2 minute walk to the beach and close to some nice restaurants. The WiFi was quick and set up was easy. The only issue we had was the breakfast, i don't think who ever was supposed to make it knew that the start time was 0600 like the front desk briefed at checkin. This happened on the first morning and i thought "no biggie she's a little behind this morning" could happen to anyone. But when it happened the very next morning again i suspected a trend. The worst part was that when she was asked by another guest for a item that should have been out on the floor already as it was packaged, she shrugged here shoulders, which i took as very rude given gesture figuring that it was her that obviously doesn't know how to back plan to meet timelines. I think it would have been a better situation if she had acknowledged the 5 guests waiting for her to put stuff out 15 minutes past the start time, but there was no acknowledgment, apology or explanation. She definitely needs some retraining in customer service and time management.
Don't get me wrong i like this hotel and would stay here again. I would recommend to others visiting the area to stay here.
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- Also Known As:
- Hampton Inn St. Augustine Beach Hotel Saint Augustine Beach
- Hampton Inn Saint Augustine Beach
- Saint Augustine Hampton Inn