As we walked up we noticed that the doors were wide open. We thought that maybe it was a way for them to greet us. Whether you realized was that there was no air conditioning in the lobby and they were trying to cool things down. We waited at the desk for moment which was vacant, but for a couple of ants, and within a couple of minutes an agent arrived still in conversation with whomever he was with in the back. Five minutes after we walked in we still hadn't been acknowledged. The agent at the desk eventually asked us if we were checking in and we said yes. He began typing something into the computer, I assume our name information, then assigned us a room. We picked up our things and headed upstairs, slid the key into the door, opened it, and greeted the people already occupying the room. Needless to say we went right back downstairs and the questions in the room. The desk agent apologized and we sat down while he prepared a new room. While he searched for a new room he checked in a few other families, we waited patiently in the lobby for approximately 20 minutes. That point I decided to approach the counter again and asked for an update on the status of our room. The gentleman stated that he had created keys for a new room which did not meet our original requests on the reservation. He told me that I could call Expedia with whom I booked the room and request for a rate reduction because of the inconvenience. I took the keys took our luggage and put it in the car then promptly called Expedia and they kindly negotiated with the hotel to cancel our reservations and made reservations at another location for us. The agent kindly agreed to cancel our reservation and did apologize for the error. Unfortunately I don't really know much more about the hotel as we did not end up staying there.
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- Also Known As:
- Hampton Inn St. Augustine Beach Hotel Saint Augustine Beach
- Hampton Inn Saint Augustine Beach
- Saint Augustine Hampton Inn