TERRIBLE. These people do not know how to manage a hotel. The Hilton name should be embarrassed.
I would have thought staying on the beach in St. Augustine would have been peaceful and nice. This was definately the worst Hampton Inn I've stayed in. Terrible customer service at check in, it took 15 minutes while the one guy on staff (Robert) fumbled his way through key problems, switching rooms for people, and answering the phone, always interrupting my check-in to talk with people calling up for reservations, and angry people who were mad that the hotel was going to be closed for renovations. He messed up my tax excempt status as well, and after getting back to the office, I had to call the manager twice-and still it took over a day to correct, with me having to fax over tax exempt forms, talk with other people, etc. Very unprofessional. I am a Hilton Honors member as well- and in my profile I ask specifically not to be booked next to an elevator. Sure enough, the head of my bed shared the wall with the back of the elevator. I called and asked Robert to move me and he said he didnt have any other rooms available because of the construction that were the same rate, so he woldn't give me a beach view room, only one that looked out into the parking lot, with no balcony). (Half the hotel was empty, by the way).
Now let me get to the rooms- I don't think a 3 million dollar renovation can fix this one. Unless they totally gut it and re-do everything, this property is not the same standard as the nice new Hampton Inns I always stay inn. My light in my bathroom didnt work, the hallways and doors and paint were all dingy, dirty, stained, etc. The elevator made horrible noises every time the door opened and closed (safe?). Thin walls, loud hallways, doors that slam so loudly you get woken up. Maybe the beach room views are better, but mine was very poor quality.
The biggest prblem I have with this hotel is the very enept staff. Although tax exempt, and assured by Robert upon check out I would not be charged taxes, I was. No other Hampton Inn I stay at has this issue when I present my tax exempt ID and credit card with tax exempt # on it, and tax ID form. I get back to the office and find I have been chared taxes. It has taken me two days to resolve this, and it still isn't resolved. I spoke with Manger Tim Burnnet- he said he would take care of it and call me back yesterday (we are closing out our fiscal year and need to get this taken care of immediartely). He never called back. The next day I spoke with Nicole. She appologized, said Robert was a trainee. and would take care of it.She asked me to sned the tax exempt form in. I did. Then she called me back and said I needed to "photocopy the front of my credit card and fax it to her." When I informed her that that was against federal travel regulations (to photocopy the front of the credit card) and we are forbidden to do so, she said "I guess nothing is going to please you!" and said she was forwarding my call elsewhere and basically hung up on me by forwarding my call to someone's voice mail.
I then had to spend 30 minutes of my time taking this up with corporate. All in all,4 phone calls, a fax, and having to call corporate, and about 2 hours of my time, it finally got resolved.
So, if you want your blood to boil over incompetency, if you want to feel like being a devoted Hilton Honors member is meaningless, if you want to stay in a run-down third-rate hotel, by all means, this is your place.
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- Also Known As:
- Hampton Inn St. Augustine Beach Hotel Saint Augustine Beach
- Hampton Inn Saint Augustine Beach
- Saint Augustine Hampton Inn