Upon arrival I was met by a foul odor in the lobby. And upon entering our room I was shocked! The room was horrible! The pictures on the website showed a totally different room! This room looked nothing like the pictures on any of the websites I looked at before booking our trip. The wallpaper was coming off the walls, the furniture looks like it came from the dump, mildew on the window treatments, the balcony looks like it is hanging on for dear life, and could the bathroom be any smaller? The smell is outrageous! When I contacted the manager it was "but you didn't book an upgraded room". I guess a hair dryer is an upgrade! I was also told I was paying for beach access and not the room. The management is not concerned with the guest experience. Do not stay here! You will be very disappointed!!!!! There are no towels for the pool. The whole place is very old!!!!! Stay at the Hampton or the homeless shelter. I am sure the homeless shelter is nicer than this place!!!!!!!!!
- Official Description (provided by the hotel):
- The Holiday Isle Oceanfront Resort offers the best of both worlds, being directly on St. Augustine Beach, and only 10 minutes to historic 'Old Town.' Hotel amenities include a full service restaurant, free Wi-Fi, direct beach access, large outdoor pool, poolside tiki bar (seasonal) and a friendly staff. A variety of room options are available in our 150-room, 5-floor hotel, ranging from ground-floor rooms which are pet-friendly to partial view rooms to direct oceanfront rooms. ... more less
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- Also Known As:
- Holiday Isle Oceanfront Hotel Saint Augustine Beach
- Holiday Inn St Augustine Beach
- Holiday Inn Saint Augustine Beach
- Saint Augustine Beach Holiday Inn