My husband and I have stayed here numerous of times never had a complaint enjoy the hotel on the beach the nice pool although I must say the drinks at the pool can be very pricey I suggest you bring your own . I really couldn't understand why there was so many bad reviews. Until today my husband and I were enjoying ourselves in st. Augustine from 8 a.m. To 4 p.m. Today due to the 90 degree weather we both were little sweaty wanting to get back to the room take a nice hot shower. Only to find out our room had not been cleaned so therefore there were no clean towels I must say I was a bit unsettled. I called the front desk only to speak with Grant(so called manager) with an non caring and nonchalant combative attitude . I had informed grant that our room had not been cleaned all day that we needed to take a shower and there were no clean towels. Grant informs me that they are short of staff and that he would see what he can do that was really unacceptable to me but I had no other choice but to wait. He informed me that Tiffany the housekeeper had had stated that i had walked out of my room signed a paper stating that I did not want service today. I really could not believe what I was hearing so I went to the front desk to see this paper that I had supposedly signed. I was quite disturbed to see that not only was that not my signature but that was not my name I tried explaining this to grant but he did not want to hear anything i had to say telling me well someone did come out of your room I was trying to tell him that was impossible it was only myself and my husband. Apparently the housekeeper or someone forge a signature some one signature that was clearly not mine nor my husband. So watch out for tiffany the housekeeper if she could forge she could steal.....we finally receive service at 6:30 p.m.
- Official Description (provided by the hotel):
- The Holiday Isle Oceanfront Resort offers the best of both worlds, being directly on St. Augustine Beach, and only 10 minutes to historic 'Old Town.' Hotel amenities include a full service restaurant, free Wi-Fi, direct beach access, large outdoor pool, poolside tiki bar (seasonal) and a friendly staff. A variety of room options are available in our 150-room, 5-floor hotel, ranging from ground-floor rooms which are pet-friendly to partial view rooms to direct oceanfront rooms. ... more less
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- Also Known As:
- Holiday Isle Oceanfront Hotel Saint Augustine Beach
- Holiday Inn St Augustine Beach
- Holiday Inn Saint Augustine Beach
- Saint Augustine Beach Holiday Inn