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Ascend Collection Castillo Real
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Reviews (890)
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All reviewsbreakfast vouchersbeautiful hotelvanity areaour room was spaciouscocina restaurantdvd playeron site restaurantocean viewshort walkhot tubst augustineaugustine beachgreat restaurantbooked this hotelthird floorhistoric areadefinitely stay here again
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460 - 465 of 890 reviews
Reviewed March 2, 2014

Wow, one of my favorite hotel stays. Loved the decor in the room. The furniture and comfortable beds. The tile and granite. Great colors. Enjoyed the use of the amenities; the hot tub, pool, steam room, sauna, exercise equipment, public computer/printer, and restaurant. Can't forget the short couple minutes walk to reach the beach. - Thanks

Stayed: February 2014, traveled solo
Thank Robin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this reviewResponded March 25, 2014

Robin H,
So glad that we helped you enjoy a little alone time to rest and relax. We did just finish renovating our rooms last fall, so we are happy that you liked them. Please think of us if you are in our area again.

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Reviewed February 27, 2014

From the moment of our arrival and initial greeting from the hotel receptionist were astounded. It was clean, classy and upscale without the upscale prices usually associated with such a hotel. The cleanliness of the hotel was only surpassed by the comfort and cleanliness of our room.

  • Stayed: February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank batterup55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this reviewResponded March 25, 2014

batterup55,
Reading your review made myself and my staff smile. Reviews like this and happy guests like you make everything we do mean even more. It makes us enjoy coming to work everyday. We hope to welcome you back again soon and Thank you for your business.

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Reviewed February 26, 2014 via mobile

Reviews in Trip Advisor led us to the Castillo Real motel. Accommodations were nice, room was very large and very clean. Comfy beds, too !
Staff were very friendly and helpful. Location for beach is perfect !
Could use some updating in decor.

Stayed: February 2014, traveled as a couple
2  Thank Bevadear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this reviewResponded March 4, 2014

Bevadear,
I am pleased that the reviews on here led you to us. I am happy that you enjoyed your stay. I am sorry that the décor was not to your liking, as we just finished renovating all of our guest rooms as of last November. We do hope you will try us again if you are in the area.

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Reviewed February 24, 2014

Spent the weekend in St Augustine and really had a great time. The Castillo Real was a very nice hotel. The bed was super comfy and the everything was very clean. The staff was really nice too. The only complaint is that I was on the first floor. Normally not an issue, but I could hear everyone coming, going, coming in drunk, the music from the speakers in the ceiling.....every little cricket moving across the grass outside! OK, maybe not that bad, but it was hard to sleep with all the noise. The second night earplugs did wonders! I would go back, but ask for a higher floor!

  • Stayed: February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Kim G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this reviewResponded March 4, 2014

Kim G,
I really want to thank you for your honest review of our property. I also want to thank you for not letting one problem overshadow all of the wonderful things our property has to offer. We do hope that we will get the opportunity to make your next stay even better.

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Reviewed February 24, 2014

We followed all of the great reviews of Castillo Real on TripAdvisor and decided to stay here during our trip to St.Augustine last week.

Friendly service, great beach location, large, quiet and clean rooms, and an easy 15 minute drive into town. There is a restaurant on site since unlike the Hampton Inn and Best Western down the street breakfast is not included in the price. The hotel does provide free WIFI however.

We had breakfast at a really good restaurant across the street (see my review of Cafe Eleven) on the recommendation of another guest.

Only reason I did not give 5 stars is that the parking lot was not large enough to accommodate all guests when the hotel is full. We parked across the street overnight at the free public lot. But no big deal unless you have trouble walking.

Will definitely stay here again on next visit to St. Augustine.

Stayed: February 2014, traveled as a couple
2  Thank MichaelFleetwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this reviewResponded March 4, 2014

MichaelFleetwood,
Thank you for your wonderful review. We always love hearing when guests have a great time with us. I apologize for the parking, sometimes it can be tight with the restaurant that is open to the public. We hope to welcome you back again soon.

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