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“Just don't get a first floor room”

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Ascend Collection Castillo Real
Certificate of Excellence
Temple Terrace, Florida
Level Contributor
37 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Just don't get a first floor room”
Reviewed February 24, 2014

Spent the weekend in St Augustine and really had a great time. The Castillo Real was a very nice hotel. The bed was super comfy and the everything was very clean. The staff was really nice too. The only complaint is that I was on the first floor. Normally not an issue, but I could hear everyone coming, going, coming in drunk, the music from the speakers in the ceiling.....every little cricket moving across the grass outside! OK, maybe not that bad, but it was hard to sleep with all the noise. The second night earplugs did wonders! I would go back, but ask for a higher floor!

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kim G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review, March 4, 2014
Kim G,
I really want to thank you for your honest review of our property. I also want to thank you for not letting one problem overshadow all of the wonderful things our property has to offer. We do hope that we will get the opportunity to make your next stay even better.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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820 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (184)
Date | Rating
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English first
Delray Beach, Florida
Level Contributor
147 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
Reviewed February 24, 2014 via mobile

We followed all of the great reviews of Castillo Real on TripAdvisor and decided to stay here during our trip to St.Augustine last week.

Friendly service, great beach location, large, quiet and clean rooms, and an easy 15 minute drive into town. There is a restaurant on site since unlike the Hampton Inn and Best Western down the street breakfast is not included in the price. The hotel does provide free WIFI however.

We had breakfast at a really good restaurant across the street (see my review of Cafe Eleven) on the recommendation of another guest.

Only reason I did not give 5 stars is that the parking lot was not large enough to accommodate all guests when the hotel is full. We parked across the street overnight at the free public lot. But no big deal unless you have trouble walking.

Will definitely stay here again on next visit to St. Augustine.

Stayed February 2014, traveled as a couple
Helpful?
2 Thank MichaelFleetwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review, March 4, 2014
MichaelFleetwood,
Thank you for your wonderful review. We always love hearing when guests have a great time with us. I apologize for the parking, sometimes it can be tight with the restaurant that is open to the public. We hope to welcome you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sofia, Bulgaria
Level Contributor
315 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 210 helpful votes
Reviewed February 22, 2014

This hotel was a real gem: we booked it over hotwire for 60 USD per night and we didn't expect much. It turns out however, that this is a VERY nice hotel directly at the beach of St. Augustine.

The rooms are very spacious, well furnished and most of all, very clean.

The hotel service was friendly, efficient and professional.

There is nothing more to wish about this hotel.

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kamen_777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omaha, Nebraska
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 21, 2014

We stayed two nights and found this hotel to be a wonderful, upscale type hotel at a very reasonable price. We had a king sized room with a whirlpool, with a bit of a view of the ocean. The staff were very welcoming and helpful and very friendly. I would highly recommend this hotel to any one wanting to visit the very interesting and fun St. Augustine.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Marci Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review, March 4, 2014
Marci Z,
Thank you for your lovely review. We are happy that you felt your stay was a good value. Our staff always try's to make sure that each and every guest has the best time possible. We hope to welcome you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bellflower, California
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 21, 2014

I stayed here on a planned visit to St. Augustine...wanted to be out of the hub bub of the town.

The hotel is beautifully done. I would say 5 star caliber. It is a short walk to the beach.

I had an ocean view room with a spa tub. The room is very spacious and comfortable. The bed is the most comfortable I have ever slept in! There was a balcony overlooking the pool, but is only a partial ocean view. There are houses and such between you and the beach. Even so, you could see part of the sand, and at night, the moon glimmering on the ocean. I started to get upset about the "ocean view", but liked the room so much that I got over it. You have a frig & microwave, which seems to be unusual these days. The room was right off the elevator, which at first I was concerned about the noise factor, both from the elevator and the restaurant. But it ended up being very quiet at night.

To go into St. Augustine, there is a "beach bus" that you can ride for free. This drops you off in town where you can connect with the town trolley, which you can jump off and on all over town. You buy a pass which is good for three days. Definitely worth it. The bad part is the last return trip for the beach bus is at 4:30, so you can't hang out there at night and eat dinner and such.

Speaking of dinner, I highly recommend the Sunset Grille down the street from the hotel. Very good and laid back.

I would definitely recommend the Castillo Real and would like to return someday.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hjh1213
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review, March 4, 2014
Hjh1213,
Thank you for taking the time to review your recent stay with us. I am glad your stay was comfortable and you enjoyed your room. I am sorry about the ocean view, if I could make it better I would; that is definitely why we do not call ourselves oceanfront. We do all we can to make sure everyone enjoys there time regardless of the view. I hope that all other aspects of the hotel will make you want to return sooner rather than later. Thank you for your business.
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Tampa, Florida
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 21, 2014

We loved our stay there. The garden jacuzzi tub was a big treat in our room. We enjoyed the sauna and steam rooms. Our walk to the beach was just a half block away. Our room had a great view. It was clean. Although my allergies acted up a bit at night as the some of the bedding and carpeting may not be dusted well enough.

Room Tip: You can request a room with a tub and ask for an ocean view.
See more room tips
  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Desiree B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review, March 4, 2014
Desiree B,
We are happy to hear that you "loved" your stay with us. It is nice when guests can take advantage of our amenities, as you were able to do. We hope that your time with us was relaxing. Please think of us when you visit our beautiful city in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Janesville, Wisconsin
Level Contributor
306 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 191 helpful votes
Reviewed February 20, 2014 via mobile

This is a somewhat upscale hotel without the upscale price.Our room was spacious and very comfortable. The entire facility has a very pleasant and comfortable feeling. The staff are very professional and friendly. Staff are happy to assist with recommendations. The hotel does not provide a continental breakfast but provides a reduced price breakfast at the privately owned restaurant on the premises.The restaurant options are limited, but presented in a very special manner which you will enjoy.

Stayed February 2014
Helpful?
1 Thank Mindy and Roger A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review, March 4, 2014
Mindy and Roger A,
As it appears that you travel a bit, it is nice to know you found your stay with us upscale but comfortable, while still being professional and friendly. I will pass on your complements to the La Cocina Restaurant. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ascend Collection Castillo Real

Property: Ascend Collection Castillo Real
Address: 530 A1A Beach Boulevard, Saint Augustine Beach, St. Augustine, FL 32080
Phone Number:
Location: United States > Florida > St. Augustine > Saint Augustine Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Saint Augustine Beach
#2 Romantic Hotel in Saint Augustine Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ascend Collection Castillo Real 3*
Number of rooms: 60
Reservation Options:
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Also Known As:
Ascend Collection Castillo Real Hotel Saint Augustine Beach
Castillo Real Clarion Collection
Clarion Collection Saint Augustine Beach
Clarion Saint Augustine
Saint Augustine Clarion

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