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“Excellent - wish we could have stayed longer”

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Ascend Collection Castillo Real
Certificate of Excellence
Lake Mary, Florida
Level Contributor
202 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
“Excellent - wish we could have stayed longer”
Reviewed November 11, 2013

Hands down - this is the place to stay in St. Augustine Beach. We checked in at Sat, 11/9, but because my daughter-in-law's baby came early, we had to check out right away on Sunday morning. The front desk moved rapidly to get us checked out and on our way. Our room was wonderful; the entire hotel smelled very clean; the bed was very comfortable and it was a shame we couldn't enjoy our entire stay. The décor is refreshingly top notch. We will definitely be back. Can't wait to return when the weather is warmer and we can take advantage of the pool and beach. It was my husband's birthday and the manager had written a note and left a cupcake on the desk for him. Thanks.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VickyandDanny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review, November 25, 2013
VickyandDanny,
I do hope your grandbaby is doing well, as I remember your need for a quick departure. We are happy to hear that you did enjoy the short time that you spent with us and we look forward to welcoming you back soon. Hope that your husband was able to enjoy what remained of his birthday.
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827 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (186)
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English first
St. Augustine, Florida
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 10, 2013

Great location with excellent staff. Very nice rooms with the largest whirlpool tub I've ever seen. The separate shower in the bathroom was huge. Would highly recommend if in the area. Also buy the local shuttle train service to fully enjoy St. Augustine.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank timbo010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review, November 25, 2013
timbo010,
We are glad that you enjoyed your recent stay with us and that the amenities and rooms set up were what you were looking for. Thank you for taking the time to write your review and we look forward to welcoming you back in the future.
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Chicago, Illinois
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 9, 2013

This was the second time we were staying there in two years. No regrets both times. The hotel is located in convenient walking distance to the beach (2 minutes). Rooms and facilities are in good shape. Some rooms are currently undergoing renovation. The restaurant is a little pricy, but offers excellent food and service. Would return there any time.

Stayed October 2013, traveled with family
Helpful?
Thank Michael L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review, November 25, 2013
Michael L,
Thank you for your repeat patronage. We make it a goal to have all of our guests want to come back again and again. Hopefully you will be back soon, to see the final transformation of the rooms since our renovation is complete.
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Williston, Vermont, United States
Level Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed November 7, 2013

We had a perfect week here! We loved the Spanish looking decor. The room was perfect and beautiful with a huge whirlpool tub and a little balcony. Everyone was very friendly and helpful. The beach was very close and it was gorgeous. There is a very nice pool and hot tub as well. We enjoyed a very impressive dinner at the onsite restaurant and there are plenty of other places to eat in walking distance. There is a grocery store not too far away and after a visit we had snacks for our in room fridge and microwave. The bus stops during the day to take you into the old town so you don't need to drive and hunt for parking. We'll definitely be back!!!

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JWL_VT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review, November 25, 2013
JWL_VT,
Wow! We can't beat perfect! Thank you for sharing what a fabulous stay you had here at the Castillo Real. Our goal is for everyone to feel the way you do about their stay with us. We are eager to welcome you back as soon as you can get here.
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Florida
Level Contributor
37 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed November 2, 2013 via mobile

Hotel was very nice and had a wonderful restaurant in the hotel much to our surprise as we did not anticipate such a good restaurant. Delicious late dinner. Coffee and water available in lobby at all times and much travel information readily available. Staff was attentive to our needs as we wanted non allergic pillows and comforters.

Stayed October 2013, traveled as a couple
Helpful?
Thank Foodie410
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review, November 25, 2013
Foodie410,
Thank you for taking the time to review your recent stay with us. I will pass on the info regarding the restaurant, as they are independently owned and operated. I am glad that you enjoyed the amenities and that our staff met all of your needs. We hope to see you again soon.
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Long Island, NY
Level Contributor
53 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed October 30, 2013

I can only describe the décor as 'upscale funky Mediterranean'. Nothing negative meant by saying that. The place is gorgeous. Bright orange and yellow hues and strange, modernistic paintings in equivalent colors. Our room was an "inexpensive" room so I would assume that it was a smaller room, but it was substantially larger than the inexpensive rooms in most upscale hotels. Great bathroom, shower only with the sink and make-up area external to the bathroom. Large, double-sided make-up mirror and comfortable seat made the "boss-lady" happy. Nice outdoor pool with a giant funky fountain that looked like a mushroom. Orange pool towels. CARPETED FIRE STAIRS!!! You've GOT to be kidding!!! The nice, friendly computer area just off the lobby has bookshelves so that it's not your usual austere area for printing your boarding pass. Lots of really nice and well-thought-out little touches. It really is a wonderful property and we will certainly stay here if we return to St Aug. The shower floor is constructed of the same tiles as the shower walls and they become extremely slippery when your feet are soapy. The hotel has provided a rubber shower mat, but the shower is soooo large that the mat only covers a small area of the floor. Stay on the mat. We travel a lot and we've stayed at some pretty nice places, but this is a one-of-a-kind property. I'm 70 and in pretty good shape, but I felt a good 10 years younger while we were here. It's just that kind of a place.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank steveawningman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review, November 25, 2013
steveawningman,
It is nice to hear that you enjoyed our boutique atmosphere here at the Castillo Real. I am glad that we made the "boss-lady" happy with the bathroom design and amenities. It seems as though you were really able to relax and enjoy yourselves while you were hear and that make everything we do worth it. We really do try to pay attention to the small details that others may overlook. It is nice that you noticed that we do go to that extra effort. I will look into what we can do with the shower floors, thank you for that info, as the staff does not actually shower in them; that is info we would not have with out guest input. We hope to welcome you back to our wonderful property and beautiful city soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tallahassee, Florida
Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed October 28, 2013

This is our second stay in an Ascend Collection hotel and both have been top notch. The entire facility was excellent. While we were there they were in the process of replacing all the furniture in the rooms, even though the furniture in our room certainly did not look like it needed it.

There is a rather upscale restaurant in the hotel. We didn't eat there, but it looked very nice. The only downside to our trip was that the only available breakfast was in this restaurant which cost guests $8.50 each. We went elsewhere.

I can highly recommend this hotel. We will certainly be looking for more Ascend Collection hotels during our travels.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Larry H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review, November 25, 2013
Larry H,
We are glad to hear that you have had such wonderful experiences at the Ascend hotels that you have visited. Since we have completed our renovation our rooms appear larger and more open. We hope that you will return to experience them. Please have safe travels and enjoy all of your future Ascend Collections stays.
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Additional Information about Ascend Collection Castillo Real

Property: Ascend Collection Castillo Real
Address: 530 A1a Beach Blvd, Saint Augustine Beach, St. Augustine, FL 32080-7933
Phone Number:
Location: United States > Florida > St. Augustine > Saint Augustine Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Saint Augustine Beach
#2 Romantic Hotel in Saint Augustine Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ascend Collection Castillo Real 3*
Number of rooms: 60
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Also Known As:
Ascend Collection Castillo Real Hotel Saint Augustine Beach
Castillo Real Clarion Collection
Clarion Collection Saint Augustine Beach
Clarion Saint Augustine
Saint Augustine Clarion

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