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“Loved this boutique style hotel.”

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Ascend Collection Castillo Real
Certificate of Excellence
Reviewed September 3, 2013

This was a clean, comfortable and somewhat eclectic little boutique hotel, different from others in its price range. We went in August. The beautiful, wide and secluded beach just a short walk away was a bonus. My daughter and I loved playing in the waves and watching the surfers. The pool with the fountain and the hot tub were nice too. Can't think of anything negative.

  • Stayed: August 2013, traveled with family
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1  Thank Jennifer C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this reviewResponded September 17, 2013

Jennifer C,
We are so happy to hear that you and your daughter enjoyed your recent stay with us. We most definitely enjoy being a one of a kind property and strive to make each and every guest feel warm and welcome. I am so glad that we accomplished that and we look forward to welcoming you back again soon.

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495 - 501 of 862 reviews

Reviewed September 2, 2013

Very nice and clean. Staff was courteous and helpful w/ recommendations. Only complaint is that there is only 1 elevator and it is pretty slow. The hotel was sold out when we were there so his was a great place for a family getaway.

  • Stayed: September 2013, traveled with family
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Thank arthur77930
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this reviewResponded September 17, 2013

arthur77930,
Thank you for your recent stay with us and for taking time out of your day to review us. We very much appreciate it. I am so happy to hear that you felt that you received a good value for your money. We are always happy to hear when guests find our staff courteous and helpful and our property clean. We hope to see you again soon.

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An EasyToBook.com traveler
St. Augustine
Reviewed September 2, 2013

  • Stayed: August 2013, traveled as a couple
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Review collected in partnership with Easytobook.com
Thank An EasyToBook.com traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this reviewResponded September 17, 2013

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Reviewed August 14, 2013

My husband and I stayed here in mid June for an anniversary trip. The Castillo real was just what we needed, it was clean, quiet and relaxing. The pool area was nice, and had sun for me and shade for my husband at almost all times. The walk to the beach is fine (it is not right on the beach, as stated in some reviews), although I would not want to cart all of my beach gear there, we only did some walking. We also took advantage of the Old Town shuttle/tours and went to downtown, which was nice not to have to worry about parking/driving there. We also only walked to local eateries in the evening, so our car stayed parked the entire time, we loved it!

  • Stayed: June 2013, traveled as a couple
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Thank Martha B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this reviewResponded August 20, 2013

Martha B,
We are happy to hear that your recent stay with us was relaxing. Not having to worry about driving and navigating your way around an unfamiliar area is always nice. We hope to welcome you back again soon. Thank you.

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Reviewed August 7, 2013

This was our first time staying here, but we will definitely return next time we visit St. Augustine. We got the "executive room" with the stand-up shower, & it was amazing. It felt like a suite. There was a nice, tiled hallway from the door to the main room, with a closet off it. Perfect for keeping sandy things out of the living area. The room was well-appointed & very cozy. It had one large window & then the smaller Spanish-style portico with the wrought-iron bars. Bathroom was huge, with a wrap-around counter & separate shower/toilet room. Shower was the size of a full tub, so not the 3x3 type. The beach is really close, & the best road to it rarely had any traffic on it & connects right to the parking lot. We kept many of our beach things in the car, & would get them on the way out. Location is excellent, & there are plenty of places to eat nearby. And St. Augustine is a short drive, as is Anastasia State Park. Beach is wonderful...widest one I've ever seen. I would highly recommend a beach cart if you have lots of stuff (kids). The only complaints I have is that the only elevator they have is kinda slow, & I only saw 2 of the luggage carts, so checking out & loading the car took a bit longer than expected. Other than that, this place is fantastic & we will definitely stay here again next visit.

Room Tip: Get the executive room...lots more space than the standard!
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  • Stayed: August 2013, traveled with family
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Thank saibot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this reviewResponded August 12, 2013

saibot,
So glad to hear that our executive rooms really suited your needs. It appears that you travel quite a bit, so to hear all of your kind words means a lot. I am not sure if you were traveling with family this time or not, but on a return trip, you and your significant other might really enjoy one of our Oceanview, balcony, Jacuzzi rooms for a bit of R & R. We hope to welcome you back again soon. Thank you for taking the time to review your stay.

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Reviewed August 5, 2013

My boyfriend and I stayed here and overall the property is very nice. We cannot comment on the food because we spent time boating and in Old Town. The hotel is located in a fun, beachy strip with plenty of eateries. The staff is very accommodating, and the hotel is classy. The king suite was clean, spacious, equipped with Samsung, real refrigerator not an ice box, coffee maker, and microwave. The bathrooms are well thought out, updated, and one of the best I have seen with good use of space. Our room had a large jacuzzi tub, but we did not use it. Balcony has ocean view and the pool area is nice. Just a few things: The room phone did not work, the bed could use new fluffy pillows (more than 3 and certainly not flat), the bed needs a good dressing and comfier mattress - it was definitely tired. The workout room needs mirrors, more workout equipment like a Stairmaster (there is room for more equipment), mats for floor exercises or benches, but the sauna and steam room are great as well as a full bath to freshen up. We would return for sure, especially if they heed to travelers comments.

  • Stayed: August 2013, traveled as a couple
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1  Thank BeachLife26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this reviewResponded August 12, 2013

BeachLife26,
Thank you for your recent stay with us and taking the time to review our property. I am glad to hear that overall you enjoyed your time with us. I am sorry about the room phone not working, we will look into that. We do have some new upgraded pillows ordered that we are eagerly awaiting. I will pass along the comments about our fitness center to our ownership and see what can be done about that. Thank you for taking the time to help us make this a better property for you and all of our guests. We hope to welcome you back soon.

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Reviewed August 1, 2013

We make our way from Central Florida to St. Augustine several times a year. We always select the Castillo Real. Its proximity to the beach (200 feet) or so and its nearness to Old Town (about 10 to 15 minutes) make it and ideal location.The staff is most pleasant an accommodating. They offer cheerful help when asked and all seem to really enjoy their positions. The hotel parking facility is well lit and free of charge. The hotel entrances can only be entered with a room key so this is an excellent safety feature. Free wi-fi is available throughout the hotel and at the pool. You must try the restaurant for a meal....any meal Breakfast...lunch or Dinner. You are treated extremely well by the staff. The chef is amazing and the servings are equivalent to fine dining in a large city or a fine European restaurant. Our room, as all that I can tell are huge. The bathroom and dressing areas are large and provide access easily for 2 people. The room furniture showed a bit of wear and tear. Noticed quite a bit of dust on the furniture bottoms and some of the lights. With regard to the light in the room, at best it can be described as very dim. In spite of a multitude of lamps in the room they were equipped with the new energy savings bulbs which made me feel as if I was visiting Mexico.There was only one window in the room and because of its nearness to the ocean, salt seemed to adhere to the window also causing natural light to be blocked The hallway leading to the elevator was unlevel and we could see where the tile had cracked. The elevator was very warm and did have an odor about it. Carpets, especially in the elevator did not seem to be all that clean. Despite some negatives this establishment is generally well run....but it needs a bit of updating.

  • Stayed: July 2013, traveled as a couple
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Thank free2roam2andfro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this reviewResponded August 12, 2013

free2roam2andfro,
Thank you for taking the time to review your recent stay with us. We appreciate your repeat business. Your kind words regarding our staff are very appreciated. Your review highlights many of our wonderful and hard earned features, such as our restaurant. As for the furniture, you will be glad to know that we are renovating this fall. All of our rooms with get a fresh coat of paint, new carpet and all new furnishings. There will be a new lighting package as well, that realty increases the ability to actually see at night in the rooms. The carpet has been recently replaced in our elevator, business center and stairwells. We hope to see you again after the renovations are complete. Thank you again for your loyal patronage and your review.

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Additional Information about Ascend Collection Castillo Real

Address: 530 A1a Beach Blvd, Saint Augustine Beach, St. Augustine, FL 32080-7933
Phone Number:
Location: United States > Florida > St. Augustine > Saint Augustine Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Saint Augustine Beach
#2 Romantic Hotel in Saint Augustine Beach
Price Range: $115 - $217 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ascend Collection Castillo Real 3*
Number of rooms: 60
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Also Known As:
Ascend Collection Castillo Real Hotel Saint Augustine Beach
Castillo Real Clarion Collection
Clarion Collection Saint Augustine Beach
Clarion Saint Augustine
Saint Augustine Clarion

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