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“Needs to be refreshed a bit!”

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Ascend Collection Castillo Real
Certificate of Excellence
Reviewed August 1, 2013

We make our way from Central Florida to St. Augustine several times a year. We always select the Castillo Real. Its proximity to the beach (200 feet) or so and its nearness to Old Town (about 10 to 15 minutes) make it and ideal location.The staff is most pleasant an accommodating. They offer cheerful help when asked and all seem to really enjoy their positions. The hotel parking facility is well lit and free of charge. The hotel entrances can only be entered with a room key so this is an excellent safety feature. Free wi-fi is available throughout the hotel and at the pool. You must try the restaurant for a meal....any meal Breakfast...lunch or Dinner. You are treated extremely well by the staff. The chef is amazing and the servings are equivalent to fine dining in a large city or a fine European restaurant. Our room, as all that I can tell are huge. The bathroom and dressing areas are large and provide access easily for 2 people. The room furniture showed a bit of wear and tear. Noticed quite a bit of dust on the furniture bottoms and some of the lights. With regard to the light in the room, at best it can be described as very dim. In spite of a multitude of lamps in the room they were equipped with the new energy savings bulbs which made me feel as if I was visiting Mexico.There was only one window in the room and because of its nearness to the ocean, salt seemed to adhere to the window also causing natural light to be blocked The hallway leading to the elevator was unlevel and we could see where the tile had cracked. The elevator was very warm and did have an odor about it. Carpets, especially in the elevator did not seem to be all that clean. Despite some negatives this establishment is generally well run....but it needs a bit of updating.

  • Stayed: July 2013, traveled as a couple
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Thank free2roam2andfro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this reviewResponded August 12, 2013

free2roam2andfro,
Thank you for taking the time to review your recent stay with us. We appreciate your repeat business. Your kind words regarding our staff are very appreciated. Your review highlights many of our wonderful and hard earned features, such as our restaurant. As for the furniture, you will be glad to know that we are renovating this fall. All of our rooms with get a fresh coat of paint, new carpet and all new furnishings. There will be a new lighting package as well, that realty increases the ability to actually see at night in the rooms. The carpet has been recently replaced in our elevator, business center and stairwells. We hope to see you again after the renovations are complete. Thank you again for your loyal patronage and your review.

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489 - 495 of 849 reviews

Reviewed July 29, 2013 via mobile

This hotel was very nice and affordable. Rooms were big and clean. Very courteous and helpful staff. The beach is about 200 steps from the hotel...nice clean and quite beach. The pool and hot tub is also nice. There is a steam room and dry sauna on the 4th floor. We had the jacuzzi suite it was very nice!

  • Stayed: July 2013
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Thank Travis K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this reviewResponded August 11, 2013

Travis K,
We are so happy to hear that you enjoyed your recent stay with us. Thank you for all of your kind words regarding our cleanliness, accommodations, and staff. We are eagerly awaiting your return next time you are in our area. Thank you again.

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Reviewed July 27, 2013 via mobile

This is a great hotel to stay at. It is one block walk to the beach. The rooms are very spacious and clean. The beds are super comfortable and the art throughout the hotel is funky and unique. Cool pool area great for kids. Lots of restaurants and shops within walking distance. A+

  • Stayed: July 2013
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Thank AmberKimathi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this reviewResponded August 9, 2013

AmberKimathi,
I can see from your review that you travel a bit. It is always nice to make someone comfortable who knows what it means to travel. Thank you for your kind words and noticing that we strive to be as clean as possible, not just clean to be passable. We hope to welcome you back soon.

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Reviewed July 25, 2013

We very much enjoyed staying at this amazing hotel. We upgraded to the King Jacuzzi Oceanview room and it was awesome! The shower was huge and the bed super comfy. We really could not hear any noise at all from the pool area and we were very pleased with the location of the hotel. We look forward to staying here again on our next visit to St. Augustine! The beach was so close as were some very good restaurants and very close drive into the old city.

Room Tip: Higher floor has great view of ocean!
  • Stayed: July 2013, traveled as a couple
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Thank BLD90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this reviewResponded August 9, 2013

BLD90,
Thank you for your recent review and we are glad to hear how awesome you think we are. We strive to make every guest as happy as you. We may not always succeed, but when we do, it feels great to know that. We hope to see you again soon for some always needed R & R.

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Reviewed July 23, 2013

We were very pleased with our stay at this hotel. After a long drive, we arrived early. The beach is within close walking distance, so we visited there until we were able to check-in. The front desk contacted us to say they could get us in early - which we really appreciated! We stayed in a standard 2 queen bed room. Nice, big, comfy beds. clean. nice décor and bathroom facilities. Wish they offered a free continental breakfast, but we managed without it. quiet at night except for the fan / A/C which was a little noisy. We felt the rates were VERY reasonable to be located as close to the beach as it was. also, it wasn't far from restaurants & shopping centers (like Wal-Mart). Would definitely stay again if we visited this same area.

Room Tip: I don't think requesting a "Oceanside view" room would be beneficial. Since the hotel...
  • Stayed: July 2013, traveled with family
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Thank LJEB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this reviewResponded August 9, 2013

LJEB,
Thank you for taking the time to write your recent review of our property. I am happy to hear that you had a nice experience. We do know how much guests like to check-in early, so I happy we were able to accommodate you in this request. We hope to see you again soon. Thank you again.

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Reviewed July 19, 2013

The hotel was very nice and comfortable. We were on the 1st floor and had a patio that looked out onto the Pool. They also had a self-serve laundry room that we took advantage of. The beach isn't far away (about a block). We didn't eat at the restaurant but it looked rather expensive/high-class. I bet the food was delicious (it certainly looked good).

I highly recommend this hotel.

Room Tip: Our room was on the West side overlooking the Pool. Although it was a busy place, it was still quie...
  • Stayed: June 2013, traveled with friends
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Thank Marcine000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this reviewResponded August 9, 2013

Marcine000,
Thank you for your recent review and recommendation. We are pleased to know that you and your family enjoyed the hotel and the amenities that we have to offer. Hopefully we will get the chance to welcome you back again soon.

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Reviewed July 17, 2013

My wife and I had a fabulous experience at this hotel. We had a corner, fourth floor balcony room with jacuzzi. Overlooking the pool, with a clear view of the Atlantic ocean, it was relaxation at its best. Everything about this small hotel is big time. Down to the smallest details, it is first class all the way. The staff is always friendly and helpful. The restaurant, "La Cocina" is one of the finest eateries you can enjoy, although a bit pricey.

Room Tip: The rooms with jacuzzi cost more, but are worth it.
  • Stayed: July 2013, traveled as a couple
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Thank Herbert L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this reviewResponded August 9, 2013

Herbert L,
We are so happy to hear that you and your wife had such a fabulous time during your recent stay with us. Thank you so much for your kind words and wonderful review. We are glad that you enjoyed your room and its location. We hope to welcome you back soon.

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Additional Information about Ascend Collection Castillo Real

Address: 530 A1a Beach Blvd, Saint Augustine Beach, St. Augustine, FL 32080-7933
Phone Number:
Location: United States > Florida > St. Augustine > Saint Augustine Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Saint Augustine Beach
#2 Romantic Hotel in Saint Augustine Beach
Price Range: $114 - $236 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ascend Collection Castillo Real 3*
Number of rooms: 60
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Also Known As:
Ascend Collection Castillo Real Hotel Saint Augustine Beach
Castillo Real Clarion Collection
Clarion Collection Saint Augustine Beach
Clarion Saint Augustine
Saint Augustine Clarion

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