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Ascend Collection Castillo Real
Certificate of Excellence
Reviewed October 16, 2012

What can I say that hasn't already been said about this property. Our 7 day stay at the Castillo Real was just perfect. Friendly staff, very clean, quiet rooms, beds that were extremely comfortable, granite countertops and huge walk-in tiled shower. Even though the motel was not directly on the beach, it was as close to the ocean as some that were advertised as "beachfront".
Free continential breakfast would be the only thing that could make it better.

  • Stayed: October 2012, traveled with family
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2  Thank Beach226
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDealaney, General Manager at Ascend Collection Castillo Real, responded to this reviewResponded November 13, 2012

Beach226,
Thank you for your kind words. We are so glad that you enjoyed your recent stay with us and we look forward to welocming you back again the next time you are visiting our wonderful city.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (849)
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562 - 568 of 849 reviews

Reviewed October 14, 2012

My family and I enjoyed our stay here. The rooms were clean and nice. We had a pool view room on the 2nd floor. The hotel is not on the beach but a short walk to it.

The value was pretty good but for the price I would expect a continential breakfast. Many of the less expensive hotels offer this.... so I was shocked they did not. They need to.

The staff was friendly and attentive.

The beds were great, flat LCD tv's, nice bathroom and stone work, nicely decorated. The WiFi was pretty slow and did nto work well at all.

  • Stayed: October 2012, traveled with family
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Thank LeDavid S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDealaney, General Manager at Ascend Collection Castillo Real, responded to this reviewResponded October 16, 2012

David S,

We appreciate you taking the time to review your stay with us. I am happy to hear you enjoyed your room and our great staff. I apologize that there were issues with the internet during your stay. Also, we are unable to offer a Complimentary Breakfast, as we have a full service Restaurant onsite that does serve breakfast. They are separately owned and operated and are open to the public. We do hope that we have the opportunity to welcome you back in the future.

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Reviewed October 4, 2012

We showed up at Castillo Real after leaving another terrible hotel in the area after driving several hundred miles. We felt dejected and frustrated we had planned eight nights at St. Augustine and were just ready to leave and go back home after our previous experience. The desk clerk (Stacey) was very sympathetic to our situstion and was very helpful with getting us a room. she made recommendations of places to eat and things to do while here. The hotel was emaculate, very comfortable beds, super clean staff was very helpful. I can't say enough good things about our stay. Stacey was the most helpful hotel employee that I have ever experienced. We will absolutely recommend this hotel and will return if we return to St. Augustine.

Room Tip: Stay here if you get a chance
  • Stayed: October 2012, traveled with family
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2  Thank Travis S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDealaney, General Manager at Ascend Collection Castillo Real, responded to this reviewResponded October 16, 2012

Travis S,

We love hearing when we are able to turn someones bad experience into something memorable.....in a good way. I am so sorry that you had a terrible experience at another hotel in the area. However, I am thrilled that we turned that around for you and you had one of your more memorable vacation experiences. We very much look forward to a return trip from you and your family, when you know everything will be taken care of. Thank you for taking the time to let everyone know about your experiences.....good and bad.

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Reviewed September 27, 2012

Newer Hotel just a block from the beach.Spacious room with king size bed refrigirator and extra large and beautiful bathroom. Great privately run restaurant. Nice pool. Great value a, s the room was only around one hundred dollars.

  • Stayed: September 2012, traveled on business
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1  Thank line10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDealaney, General Manager at Ascend Collection Castillo Real, responded to this reviewResponded October 1, 2012

line10,

Thabk you for your review of our hotel. I am happy you found us to be a good value and we can't wait to welocme you back soon.

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Reviewed September 24, 2012

My husband and I stayed one night here while visiting St. Augustine for a concert at the amphitheater. We got a great deal on a room through hotwire. The check-in was very friendly and our room was spacious and nicely decorated. The bed was super comfortable and we we able slept in thanks to the black out curtains and well-insulated room. The pool area has a zero entry a small splash area for the kids on one side of the pool and a jacuzzi. The beach is only a few blocks away. I would definitely recommend this hotel to anyone looking for a relaxing getaway.

  • Stayed: September 2012, traveled as a couple
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Thank realityaddict
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDealaney, General Manager at Ascend Collection Castillo Real, responded to this reviewResponded October 1, 2012

realityaddict,

We are so glad that you enjoyed your recent stay with us. Thank you for the comments and we look forward to seeing you again next time you are in town.

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Reviewed September 17, 2012

We stayed a couple nights at the Castillo Real in St. Augustine beach. The hotel was very comfortable, clean and short walk to beach. It is a great value for the area. There are a lot of restaurants within walking distance. It is a quick drive into the historic St. Augustine area. Will stay there again.

  • Stayed: September 2012, traveled as a couple
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1  Thank Vicki F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDealaney, General Manager at Ascend Collection Castillo Real, responded to this reviewResponded September 18, 2012

Vicki F,
Thank you for taking the time out of what I am sure is a busy schedule to write your lovely review of our property. We hope to see you back soon.

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Reviewed September 16, 2012

We stayed at this hotel for one night prior to attending a concert at the amphitheater. We booked online so we didn't know what to expect when we arrived. When we walked in the front doors, we were so impressed. The hotel was so charming and cute. Front desk lady was very nice. They had our reservation ready to go and our room ready as well. The room was huge! The bathroom was very nice with a large stone flooring shower. There was a seperate area with a mirror/chair for doing makeup and then another counter with a sink and outlet for getting ready. This came in really handy for 3 girls trying to get ready. The beds were comfy and soft. We had no problems getting a cab from the hotel to the theater. Check out was a breeze, plenty of parking, very close to the beach.
Only complaint was that our neighbors had a small baby that cried beginning around 5am and it was very loud. I assume the walls must be pretty thin. They had the tv going all night and we could hear it. I think the TVs are set up on the wall right next to the adjoining room. This created a slight problem for light sleepers. We didn't ask to be moved because we were only staying one night.
Overall, the hotel was super cozy and very cute! We had a great stay and I would recommend to anyone going to St. Augustine Beach. When we return, I will surely stay here again.

  • Stayed: September 2012, traveled with friends
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1  Thank AmandaKaye79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDealaney, General Manager at Ascend Collection Castillo Real, responded to this reviewResponded September 18, 2012

AmandaKaye79,
I am happy that you were pleasently suprised by our hotel. Thank you for your kind words and we hope to see you again if you are attending another concert or just visiting our beautiful city.

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Additional Information about Ascend Collection Castillo Real

Address: 530 A1a Beach Blvd, Saint Augustine Beach, St. Augustine, FL 32080-7933
Phone Number:
Location: United States > Florida > St. Augustine > Saint Augustine Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Saint Augustine Beach
#2 Romantic Hotel in Saint Augustine Beach
Price Range: $114 - $234 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ascend Collection Castillo Real 3*
Number of rooms: 60
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Also Known As:
Ascend Collection Castillo Real Hotel Saint Augustine Beach
Castillo Real Clarion Collection
Clarion Collection Saint Augustine Beach
Clarion Saint Augustine
Saint Augustine Clarion

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