When things can go wrong, usually they do with me and my family . Most of the time the outcome of such things are better in the end , however I must say I am disappointed with this hotel.
When we arrived ( after 2 pm) our room still was not ready, so we have the woman behind the desk our number to call us when it was . After 2 hours and no call we decided to head back and see what was going on. The woman behind the desk told us they did call and left a message , I told her no.. No one called . She recited the number 123-456-789.... The woman who I left the number with ( who re-read the number to me didn't write down the last number to our phone number , thus no call... After seeing this she comped our breakfast for the next morning.. Fine . Then we went to our room after dinner and watched TV.. However the TV had a small glitch and was about 1/10 th Of its picture size, so we had to call maintenance who came an fixed it . The morning we left, our toilet stopped working , wouldn't flush at all... I told the front desk and we left. All in all the hotel is a wonderful location but maintenance needs to be a TOP priority at this hotel... For it is most surly lacking . I don't know if ill stay here again...
- Official Description (provided by the hotel):
- Explore everything that downtown St. Augustine has to offer! Renaissance World Golf Village Resort and Convention Center offers a complimentary shuttle for individual guests to and from downtown St. Augustine(based on availability). The Renaissance World Golf Village Resort offers fresh, well appointed accommodations featuring 37 inch flat-panel televisions, sparkling new bathrooms and furnishings, high-speed wireless Internet access, spacious work areas, wet bars and refrigerators among many modern luxuries. Meet in the largest combination hotel and convention center between Orlando and Atlanta. Within 15 minutes of the resort enjoy 108 holes of championship golf, including the Slammer and Squire, located just steps from your guest room. ... more less
- Reservation Options:
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- Also Known As:
- Renaissance World Golf Village Hotel Saint Augustine
- Renaissance Saint Augustine
- Saint Augustine Renaissance