A recent experience I had with the St. Augustine Travelodge and the corporate headquarters has convinced me that they are only interested in making money and have abandoned any idea of customer service. Their motto must be, "The customer is always wrong."
I made a reservation and then had to cancel it months in advance of the reservation date. The reservation was apparently not entered into the computer. I was charged $175 for one night because they claimed that I was a no show. The charge was substantially more than the room rate that was quoted to me and they refused to refund the charge. The owners were sure I was in the wrong and would not deal with me.
I wrote to the Travelodge corporate headquarters and sent copies of my letters to the Travelodge in St. A. The only response was a phone call telling me to send them my cancellation number. I wasn't given a cancellation number, my cancellation apparently was never entered into their computer. If my reservation had been entered into the computer, I wouldn't need a cancellation number -- my reservation would have been cancelled.
Neither the corporate headquarters nor the St. Augustine location would ever respond to my complaint that my alleged no show charge was more than the room rate I would have paid.
Good luck dealing with Travelodge.
- Free Wifi