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“Family vacation”

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Travelodge Suites St Augustine
Ranked #49 of 78 Hotels in St. Augustine
Reviewed March 4, 2013

  • Stayed: February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Travelodge
Thank Rebecca S
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
HEENAHOSPITALITY, Owner at Travelodge Suites St Augustine, responded to this reviewResponded March 6, 2013

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258 - 264 of 387 reviews

Reviewed February 27, 2013

  • Stayed: February 2013, traveled with family
    • Value
    • Location
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Review collected in partnership with Travelodge
Thank Jacqueline F
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed February 21, 2013

Was greeted with cordiality upon arrival. Staff was very professional and efficient. The room was spacious and spotless. All the necessities were available. Easily accessible to business district, historical sites for sightseeing, and beach. Restaurants and shopping nearby. Quiet building. A nice stay.

  • Stayed: February 2013, traveled with friends
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1  Thank Doris C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 21, 2013

We stayed one night at the Travelodge and it was a pleasant experience. The staff was helpful and accommodating to our needs. The room was large and clean. We did not take advantage of the breakfast offered or the outdoor pool as it was a bit on the cooler side, so I cannot comment on that. Overall, it was a great night's stay.

  • Stayed: February 2013, traveled as a couple
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Thank 617anonymous
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 20, 2013

This is a decent stop over place. Doesn't look like much on the outside but actually has quite comfortable and clean rooms. It was nice to be away from the noise and bustle of St Augustine. Just check your bill to make sure you've been charged correctly.

  • Stayed: February 2013, traveled solo
    • Value
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Thank Zarin22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HEENAHOSPITALITY, Owner at Travelodge Suites St Augustine, responded to this reviewResponded February 21, 2013

Thank you for your review about our place and thank you also for your business We believe that responding to reviews shows that we are listening and we actually care; it's a way to reinforce the positive and change perceptions when negative. We are always out to serve you - before, during and even after your trip. Thank you for informing our future guests that they should check their bills, because we like to make sure that no false charges are incurred. While this is true, however, we do have a zero-tolerance policy for no pets in the room, over-occupancy, and smoking in non-smoking rooms. If violate same policy as result we must charge. We pride ourselves on always charging correctly, and we always follow Travelodge policy when it comes to charging our guests, because we want to make sure that each and every guest is treated equally. We take immense pride in our integrity and would like to get to the bottom of this situation.

We wish we could hear back from the writer, if only in good faith.

Jigisha patel
Owner,
Travelodge Suites (Old Town), St. Augustine FL .

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Reviewed February 18, 2013

It's clean and our room was big. The lady that checked us in was nice. About all I the postivie I can say. The bed was really soft. The windows were up when we walked into the room and they were very hard for us to get them down. We called 36 hours ahead of our checkin date to try and cancel our reservations b/c of a change of plans but they would not accept the cancellation. So we changed plans again and went ahead to St Augustine. Once we got there she mentioned they were sold out for the night..... so then I really didn't understand why she couldn't have cancelled our reservation, esp since it was 36 hours head of time. It is not within walking distance to Old Town and area seemed kinda sketchy. We would not have picked it to stay at if we had just ridden by looking for a place.

  • Stayed: February 2013, traveled as a couple
    • Value
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Thank LFB_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HEENAHOSPITALITY, Owner at Travelodge Suites St Augustine, responded to this reviewResponded February 20, 2013

Thank you for taking the time out of your schedule to post a review on trip advisor. com. Our savvy travelers know it’s best to hear both sides of the story to get the most complete picture of potential travel destinations. We take immense pride in our integrity and would like to get to the bottom of this situation.
We are sorry that you were unsatisfied with your reservation here at Travelodge Old Town, St. Augustine, Florida. We investigated our records of your stay, and unfortunately, when you called Booking.com to cancel your reservation, you did not meet the 24 hour in advance deadline. We followed all Travelodge policies regarding this reservation, however because you were unable to meet the deadline for cancelling your reservation, we could not access your reservation and make changes to it. Our rates may appear lower online on third-party travel sites, but in reality, we must pay the websites a large commission. This results in what seems to be a lower rate, but it has no flexibility. This is why we encourage all of our customers to call use directly at the site, as we have a great amount of flexibility regarding the rate, and we are not constrained by the commissions.
We wish you had made reservation directly with us; you would have had a flexible cancellation policy, and we would have been able to do something to please you as we do not like dissatisfied customers - we like customers to come back and stay with us.
We love having " average minus " guests, such as you, because guests of your nature help us achieve our highest caliber, as you are the catalysts that spark us into action to better our facility.
We wish we could hear back from the writer, if only in good faith.

Jigisha patel
Owner,
Travelodge Suites (Old Town), St. Augustine FL .

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 23, 2013

  • Stayed: January 2013, traveled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Review collected in partnership with Travelodge
Thank CHARLES C
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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Additional Information about Travelodge Suites St Augustine

Address: 290 San Marco Ave, St. Augustine, FL 32084-1631
Phone Number:
Location: United States > Florida > St. Augustine
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #49 of 78 Hotels in St. Augustine
Price Range: $77 - $438 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Travelodge Suites St Augustine 2*
Number of rooms: 30
Reservation Options:
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Also Known As:
Travelodge Suites Saint Augustine Old Town Hotel Saint Augustine
Travelodge Hotel Saint Augustine
Travelodge Saint Augustine
Travel Lodge Saint Augustine
Saint Augustine Travel Lodge
Saint Augustine Travelodge

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