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“Average; not near historic district”

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Travelodge Suites St Augustine
Ranked #47 of 79 Hotels in St. Augustine
Newnan
Level Contributor
86 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
“Average; not near historic district”
Reviewed July 20, 2012

Room was clean but not spotless. Carpet needs cleaning Bedding wore.Staff friendly. Would stay again

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AllenH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HEENAHOSPITALITY, Owner at Travelodge Suites St Augustine, responded to this review, July 23, 2012
We appreciate the time you've taken to share review in regards to your stay at the Travelodge suite (old town) St. Augustine, We will be the first ones to admit that we are a no-frills hotel, working hard to create value within the constraints of a limited service hotel, trying to deliver thoughtful services, and clean rooms , continental breakfast, HS Internet Access ( wireless) - all within an affordable price.We are glad, however, that you liked the cleanliness, staff and price.
Our savvy travelers know it’s best to hear both sides of the story to get the most complete picture of potential travel destinations. We are sorry to hear about your discomfort with the beddings and carpets, although everything we use is, and has to be, brand approved; your points have been noted and we will address them. We must point out that we run very high occupancies, We are conscious of the fact that the carpets can get dirty quicker than for an interior-corridor motel. We are continuously shampooing and cleaning carpets in rooms.
Here in St. Augustine Florida, the Historic District is 2 miles north to south and 1.5 miles east to west. We are located to 1.5 mile north side of historic district, and all attraction are within driving distance from our location; such that guests can use our location and make day trips to these destinations. We do not post that we are in walking distance because some people can not walk a half-mile or mile. One thing that most of our customers don't know is that even though our location may not be in the center of our town, we sell similar, and always better rooms than all of our competitors. Essentially, the price you pay for our competitors' rooms is just for the location in this economy.
In St. Augustine, there are two trolley tours: one run by Old Town Trolleys, and another by Ripley's Believe It or Not! Trolley. These trollies take guests everywhere in town, with stops at every attraction. Upon request, the trollies will even send a free shuttle, which will take guests from the Trolley's base to the hotel, or visa versa. 

We hope to most welcome you back again on future visits to st augustine florida.


Jigisha patel
Owner,
Travelodge Suites (Old Town), St. Augustine FL .
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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373 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (34)
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English first
Sarasota, Florida
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed July 17, 2012

I travel to St Augustine regularly and have tried most of the chain hotels in the tourist center. A few years ago, I tried the Travelodge and have now stayed there 10+ times in three years. The property and rooms are clean, well maintained. The owners/managers on on-site and very helpful. The location, while too far to walk to tourist sites, remains convenient to most St. Augustine destinations by car or bike. There is adequate parking and a pool. A very basic Breakfast is available in the lobby in the morning.

This is NOT a 5 Star hotel.........but I have given it an EXCELLENT rating because for the money, you always get a nice and clean room, nice people and a safe place to stay.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CaptBPhillipe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HEENAHOSPITALITY, Owner at Travelodge Suites St Augustine, responded to this review, July 17, 2012
Thank you for taking the time out of your schedule to post a review on Tripadvisor.com. We believe that responding to reviews shows that we are listening and we actually care. We are striving for repeat business - our ultimate goal! - this way we build long term relationships with guests, and both parties know what to expect. We are glad that you enjoyed your stay with us at the Travelodge suite (old town). We may not be a destination, but are certainly close to almost centre of town, few mins driving distance from our location and guests can make trips to all historic attraction and come back and stay with us and enjoy the overall value we try to create for your money. Our loyal and smart guests realize that we offer the clean rooms for the best value, compared with those of who charged more for location.



We look forward to seeing you and your friends and family in the future.

Jigisha patel
Owner
Travelodge Suites (Old Town), St. Augustine FL .
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
cottonton, Alabama, USA
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 15, 2012

We spent 1 night on July 6th. When we arrived, the manager was extremely friendly and helpful with places to eat and maps. The hotel is located 2 miles from the main center of St. Augustine. This was nice due to the noise. My family rented 2 rooms and both rooms were very clean and accommodating. Breakfast consisted of coffee, apple and orange juice, prepackaged pastries, and 2 types of cereal. Since there was not an eating area, we used a tray from our room to transport breakfast to and from the breakfast area which was located in the lobby.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank curlygirlie74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HEENAHOSPITALITY, Owner at Travelodge Suites St Augustine, responded to this review, July 16, 2012
Thank you for your business and the kind words you expressed about your stay at the Travelodge suite (old town) st augustine. 4/5 means a lot to us; we take our business seriously. Admittedly the Travelodge suite (old town) st augustine is not new; it was built in 1999. We do, however, take great pride in maintaining the up keep not only of the exterior, but also the rooms, We are also a no-frills motel although all areas of hospitality have been compared and contrasted with those of high end hotels We are continuously improving, upgrading our facilites, trying to create value, and are always conscious of the price point.

We look forward to seeing you and your friends in the future.

Jigisha patel
Owner
Travelodge Suites (Old Town), St. Augustine FL .
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
York, PA
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 3, 2012

We stayed here in April 2012 and the experience was delightful. Everything was spotless clean and the all the staff were very friendly, knowledgeable and cheerfully willing to help. They provided excellant advice on areas of interest, the best ways to see the city and all it had to offer as well as wonderful recommendations for dining. Several staff went out of their way to be helpful. It was a great value. The rooms were large and the beds were very comfortable. Although it was not new, everything was clean and fresh. It is on the outskirts of the old city which was actually nice because it was quiet yet it was only a short drive to everything we wanted to see. It seemed to have a relaxed family friendly atmosphere where we could sit out on the veranda and enjoy the weather. We had an extremely enjoyable time and appreciated the comfortable accomodations. We had looked at several other accomodations in the area that had comparable rates or higher and nothing else came close to comparing to the cleanliness and comfortableness of these rooms. Great value!

Room Tip: They have rooms with a regular size refridgerator/freezer and stove so you can eat some of your meal...
See more room tips
  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kimberly H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Owner at Travelodge Suites St Augustine, responded to this review, July 10, 2012
Thank you for your kind words and taking the time out of your schedule to post a review on this site.. How we build trust is part of what we are selling: not just rooms, but the environment and the service experience. We are building on that in a difficult environment and clienteling is part of the experience. We provide one on one service and focus on what is right for the guest. We treat guests exactly how we would like to be treated when we are on vaccation.We always say that we are not a high end hotel, but we try to address all areas of hospitality so as to provide a complete expereince of service and value. Thank you for your kind words and also for your business.
We look forward to seeing you, your friends and family soon again.


Jigisha patel
Owner
Travelodge Suites (Old Town), St. Augustine FL .
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed June 26, 2012

Owner recommended places for both dinner and breakfast where the locals go, that turned out to be very good and within a short distance of the inn. We stayed in the two bedroom suite as there were four adults. It was clean and very large with a deck off the living room that we enjoyed sitting on in the evening and having morning coffee. As noted in other reviews, furnishings are a little dated, but comfortable. The inn is north of the fountain of youth, a bit off the beaten path but on a busy weekend, was quiet and relaxing. We had no problem parking at the garage in town to walk around.

Room Tip: The two bedroom suite is in a smaller building on the backside of the inn away from the street makin...
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  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Keith F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Owner at Travelodge Suites St Augustine, responded to this review, July 10, 2012
Thank you for your business as well as your very kind words for me. You obviously chose the best way to enjoy our hospitality and all aspects of our service by staying with us Thank you for your business; we are here to serve all the needs of our guest so that their overall travel and lodging experience is the best. Our feelings are mutual in that we believe we have made life-time friends. We believe this is how one spreads the word of mouth. The reason why I always say that compliments such as those in your review are more than I deserve is because we are a team of dedicated people focused on the end result – the guest.
We look forward to seeing you and your friends in the future.

Jigisha patel
Owner
Travelodge Suites (Old Town), St. Augustine FL .
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 11, 2012 via mobile

If you are looking for a decent place to stay in St. Augustine then this is the place. The management was very courteous and responded in a timely manner to any requests or questions. The room I stayed in was clean and a fairly good size. Overall the place is in a crappy area, but the neighborhood seemed very quiet. I had no noise complaints. Also it's very close to most of the attractions. I would definitely stay here again.

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Escaldi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Owner at Travelodge Suites St Augustine, responded to this review, June 26, 2012
Thank you for your very short and kind review about our place and us, and thank you also for your business.
We believe that responding to reviews shows that we are listening and we actually care; it's a way to reinforce the positive and change perceptions when negative. We are always out to serve you - before, during and even after your trip.We have always prided ourselves as a basic motel with value added services with a lot of attention to detail in all areas of the hospitality business.
We are glad we did not disappoint you and that you found your stay with us at the Travelodge suite (old town) st augustine florida We appreciate your business and thank you for posting a review on the globle web. Reviews, both positive and construcitvely negative help and motivate us to do better.We always say the best way to enjoy our overall hospitality and service is to stay with us longer than a night.
Recommendation to friends and family is the most we can expect from you, other than your return visit to us. Thank you for saying that and thanks also for your business.


We hope you'll join us again soon!

Jigisha Patel,
Owner
Travelodge Suite (Old Town) St. Augustine, florida.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Level Contributor
53 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed May 3, 2012

I was visiting town in late April. Crowds weren't bad at all and the motel seemed pretty empty. As a result there were no issues with noise etc. The room was a tad dated (furniture, etc) but well maintained and clean. Bed was comfortable especially after a long day of walking around the historic area and fort. Pool looked inviting but I was too tired to use it. There's a nice sea food restaurant (the Schooner?) just down the street which had a number of inexpensive but tasty specials. The motel is out of the hustle and traffic of the historic area which I preferred. The only downside to my stay could be attributed to mother nature and it had nothing to do with the weather but the tides. Most of St. Augustine is surrounded by tidal basins. When the tide goes out it exposes the mud flats which reek worse than an old outhouse. This happened the evening I was there and made the night air rather bad (putting it mildly). I guess the locals are used to it but it was pretty bad.

  • Stayed April 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gary8180
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HEENAHOSPITALITY, Owner at Travelodge Suites St Augustine, responded to this review, May 6, 2012
Thank you for your review about our place and thank you also for your business We believe that responding to reviews shows that we are listening and we actually care; it's a way to reinforce the positive and change perceptions when negative. We are always out to serve you - before, during and even after your trip.We have always prided ourselves as a basic motel with value added services with a lot of attention to detail in all areas of the hospitality business.
It means a lot to us that you enjoyed your stay, and we are glad that all of your needs were accomodated. We regard your rating as a success, and we are glad that you felt that way.We are sorry that the weather here put a damper on your stay, but as you said, it's simply mother nature, and we aren't able to control it. Regarding your issue though, we offer this advice: call before you arrive, so that you are aware of the conditions of the town. Many of our SMART GUESTS do this, and we fine that they are more fully satisfied with their stay overall because of it. So once again, thank you for staying with us, and thank you for your review.

We hope to see you, your friends and family soon again during your next visit.

Jigisha Patel,
Owner
Travelodge Suite (Old Town) St. Augustine, florida.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Travelodge Suites St Augustine

Property: Travelodge Suites St Augustine
Address: 290 San Marco Avenue, St. Augustine, FL 32084
Phone Number:
Location: United States > Florida > St. Augustine
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #47 of 79 Hotels in St. Augustine
Price Range (Based on Average Rates): $
Hotel Class:2 star — Travelodge Suites St Augustine 2*
Number of rooms: 30
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Also Known As:
Travelodge Suites Saint Augustine Old Town Hotel Saint Augustine
Travelodge Hotel Saint Augustine
Travelodge Saint Augustine
Travel Lodge Saint Augustine
Saint Augustine Travelodge
Saint Augustine Travel Lodge

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