We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Musty smell takes over review”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
St Augustine Hotel & Suites
Ranked #61 of 78 Hotels in St. Augustine
Fallston, Maryland
Level 5 Contributor
84 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Musty smell takes over review”
Reviewed December 2, 2012

We were there in July on our way to visit relatives and go on a Disney cruise. The lobby was nice, people working there were nice, our room was nice. EXCEPT for the awful musty smell in the room. The room was clean and more than met our needs but ... I would not stay here again until I was guaranteed that the musty smell was taken care of.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 515cey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

304 reviews from our community

Traveler rating
    73
    76
    65
    53
    37
See reviews for
114
89
10
22
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
  • English first
  • French first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Any
English first
St. Petersburg, Florida
Level 5 Contributor
85 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed November 25, 2012

As others have noted, staff was friendly and helpful and breakfast was a half-step above the usual fare.
Bed was okay, and room seemed clean. We had a suite with two queen beds.
However, the furniture badly needed replacement. The couch was unusable. If you can't use the couch, why pay for a suite? Coffee table had dings and mars. TV was a relic - not flat screen and it barely swiveled. The sound on the TV was so variable that we had to watch it with the remote in hand - almost like using a steering wheel.
I'm getting sour on Comfort Suites - they can be great or wretched.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dalton2265
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these St. Augustine hotels

Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 17, 2012

I booked this hotel for a reasonable price through Travelocity's secret hotels deals thing. I was told it was a brand-name 3 star (about as high as they go in St. Augustine) in central St. Augustine. It's not actually in central St. Augustine, as far as I can tell - it's pretty remote and off of the beaten track; it's much closer to the highway than civilization.

The location wouldn't be a problem except this hotel really smells bad. It smells strongly of mildew, and if I can smell it, it's got to be dire because I'm pretty congested. My husband and I had sneezing fits when we arrived: the place is in bad need of some fresh air. It's not so bad in the lobby, but on the upper stories it's pretty terrible.

I'm guessing the room was last renovated in the late 1980's, maybe early 1990's based on various cues. There's popcorn ceiling and early 1990's style peeling wallpaper in the bathroom. I think some of the light fixtures may have been updated in the past 10 years, and the bedding seems more recent. It looks like someone kicked a hole low in the wall near the window and there's lots of scuffs and sloppiness all over the room. I'm sure this hotel would have been beautiful in the 1990's.

I know this is a pretty harsh review. To be fair, this is my first time in the St. Augustine area. Last night I stayed at a Marriott Courtyard in downtown Fredericksburg Virginia for the same price; it was beautiful, smelled clean, and must have been completely renovated/refurbished no more than 2 years ago if even that long ago. That experience compared to this has definitely colored my impression.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mairindubht
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Pete Beach, Florida
Level 4 Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed November 15, 2012

Hotel is an older building, fairly well maintained, but you will notice some scuffs and tears. Location is out of the way and hard to find. About 15 minutes outside of the historical area of St. Augustine. Breakfast is good. As noted, internet is cabled except in the lobby. Staff was pleasant and efficient. In my opinion is worth the money especially given how high the rates are in St. Augustine proper.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank virgiematt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saskatoon, Canada
Level 5 Contributor
62 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed November 15, 2012 via mobile

Hotel is a 5 minute drive from the world gold village and 20 from St. Augustine. The rooms are spacious and usual choice hotels breakfast. The location is quiet with nice pool hot tub in back at edge of a small lake. The hot tub was accessible at all hours with no complaints from staff. Others complained about room smell but this was mot an issue if bathroom fan was used and left on. Very good value for the price and good place to stay for a golf vacation. Would highly recommend.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Matthew922
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seven Lakes, NC
Level 5 Contributor
73 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed November 13, 2012

Booked here day before online and got excellent rate. Huge property out by itself with many nice amenities, Bar, indoor pool and small convenience store. Room was very nice and breakfast was great. The down sides were that the wifi was supposed to be only on the first floor with one hard line in the room. We were able to get the wifi on the 5th floor with patience. Ice machines did not work, but you could get ice from the staff on the first floor. The place seems like it just need a little TLC to be top notch. Great location for World Golf Hall of Fame visit.

Room Tip: 5th floor has a great view
See more room tips
  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Catfish47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Villages, Florida
Level 4 Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed November 12, 2012 via mobile

Good morning buffet with hot entree's. basically clean rooms. Good bar/lounge for evening winding down. Location good for World Golf Village and St. Augustine . Staff handled all situations. Indoor pool was above average.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DiverDavidLTC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these St. Augustine hotels
5.5 mi away
La Quinta Inn & Suites St. Augustine
5.6 mi away
Smart Stay Inn of St. Augustine
Smart Stay Inn of St. Augustine
#47 of 78 in St. Augustine
23 reviews
5.4 mi away
Wingate by Wyndham St Augustine
Wingate by Wyndham St Augustine
#17 of 78 in St. Augustine
825 reviews
Show Prices
Show Prices
Show Prices
9.5 mi away
Country Inn & Suites By Carlson, St. Augustine Downtown Historic District
5.6 mi away
Comfort Inn & Suites
Comfort Inn & Suites
#27 of 78 in St. Augustine
619 reviews
9.3 mi away
Southern Oaks Inn
Southern Oaks Inn
#11 of 78 in St. Augustine
1,280 reviews
Show Prices
Show Prices
Show Prices

Been to St Augustine Hotel & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about St Augustine Hotel & Suites

Property: St Augustine Hotel & Suites
Address: 475 Commerce Lake Dr, St. Augustine, FL 32095-8869 (Formerly Comfort Suites)
Location: United States > Florida > St. Augustine
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Business Hotel in St. Augustine
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — St Augustine Hotel & Suites 2.5*
Number of rooms: 162
Official Description (provided by the hotel):
162 room interior corridor hotel nestled on a private lake in the World Golf Village area. We have an outdoor pool and two Gazebo's that overlook Lake Commerce in the World Golf Village area. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Hotels.com, Orbitz, Priceline, Expedia, Cancelon, Hotwire, TripOnline SA, Cheap Tickets, getaroom.com and HotelQuickly so you can book your St Augustine Hotel & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Comfort Suites At The World Golf Village Hotel Saint Augustine
Comfort Suites Saint Augustine
Saint Augustine Comfort Suites

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing