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“Fantastic value for 69 bucks! Rooms spacious and comfortable. Great breakfast.”

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St Augustine Hotel & Suites
Ranked #58 of 78 Hotels in St. Augustine
Reviewed January 27, 2012

Location perfect for my partner Ron,
a keen golfer and our interest in birds and wildlife. It was not in the busy St.Augustine centre which suited us. The golf Hall of Fame was a must for a golfer (I enjoyed it too). Swimming pool was really cold but as the hotel was almost empty we couldnt blame them for saving the expense. Beautiful surroundings - hot tub right next to large lake. We sat in hot tub and watched Bald Eagle circling! Bed very comfortable- room old fashioned but clean. Jeremy at front desk was pro active - we were grateful for his eager advice - the rest of front of house team were ineffective. Gerald (ex Louisiana) completely made the breakfast successful- his input was extraordinary. His day off was a disaster! On the whole a happy stay for 5 nights as part of our 3 week holiday.

  • Stayed: January 2012
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1  Thank trishEssex_England
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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270 - 276 of 306 reviews

Reviewed January 17, 2012

We stayed here 2 nights while waiting for our moving truck to arrive from out-of-state. The first night we got in after 10PM, and they had given our room away (for a family of five, it promised a King plus a Queen and a roll-away). We split up and they gave us a room for free,which was a nice start. Breakfast was a zoo. Maybe the room is just too small. Nice selection of hot and cold items. The second night, we were again given the wrong room, and it smelled like urine. The lampshade was torn and dirty, and my husband had to fix the wires for the cable to work at all. We tried room spray through the night, but by morning we also noticed tiny ants crawling on the desk, in the bathroom, and near the refrigerator (not an isolated spot), so we checked out early. The front desk didn't seem to care a bit. We will not stay here again.

  • Stayed: January 2012, traveled with family
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2  Thank gators5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 11, 2012

Comfort Suites at the World Golf Village is a pretty hotel. Our room was clean and the staff pleasant and accommodating; especially the manager who makes you feel comfortable immediately. It's not walking distance but there are restaurants and stores within minutes away by car, and the World Golf Village (every one should stop there for a visit even if you are not a golfer ... there's a fabulous portion in the museum that dedicated to Bob Hope's "Thanks for the memories ..."), and there are good restaurants with attentative wait staff nearby. We highly recommend the Comfort Suites at the World Golf Village.

Room Tip: Don't have any tip; didn't stay long enough. Just overnight.
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  • Stayed: March 2011, traveled as a couple
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1  Thank Shirley E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 7, 2012

Nice hotel, with lots of extras throughout. Rooms were a good size and clean. We were shocked however to find that in our room there was no WiFi available. We were on the 5th or 6th floor - don't recall which. There was one very short ethernet cord that you had to sit at the desk to use. Could not sit on the sofa and be comfortable as it was too short. I called the front desk and after numerous attempt with no answer at all, finally got someone to answer after it rang several dozen times. She said they were very busy. I was informed that the WiFi didn't go beyond the first floor. I explained that 2 of us needed internet access on our laptops, but they only had one cord and one outlet per room - no more available- and certainly nothing that would reach beyond the desk. I have not had a hotel without WiFi in years, and this seemed to be a new hotel! Very annoying.

  • Stayed: December 2011, traveled as a couple
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1  Thank sajac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 2, 2012

Hotel was clean...but T.V. lacking to be flagscreen. Breakfast was ok also. Hate the deposit fee they charge once you check in...

Room Tip: Make sure you wake up early if on holiday for breakfast or you be waiting a few for servings.
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  • Stayed: December 2011, traveled with family
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2  Thank Victor S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FL108, Manager at St Augustine Hotel & Suites, responded to this reviewResponded January 4, 2012

A Deposit can be avoided by presenting a Valid Credit Card or Debit Card at check in Cash paying customers are required to pay a deposit only to cover incidentals.

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Reviewed January 1, 2012

While the premises were decent, the experience was anything but. For several years our family of 5 has traveled around the US and stayed in rooms with 2 beds plus a pull out sofa bed. We reserved this type of room at the Comfort Suites by calling directly to the hotel. So you can imagine our surprise,when, as we were getting ready to go to sleep, we discovered that the sofa was not a sofabed. On top of that, none of the rooms at the 6-story hotel had a sofabed. Needless to say we were distressed. To make matters worse, there seemed to be only two people working at the front desk of this large hotel and one of them was very insensitive to our situation. It took over a hour to get some extra sheets and a blanket so our kid could sleep on the sofa. There was no manager on duty, and no way to contact a supervisor. Hard to believe for a 6-story hotel that was completely booked.

To top off the experience, our room was next to the elevator, which we heard going all night as we were trying to sleep.

  • Stayed: December 2011, traveled with family
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2  Thank R0adTrekker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 14, 2011

This appeared to be a nice property however the second day there our room was not cleaned. It wasn't because they were busy, probably not more than 10 guests there, just LAZY. We did get our room free for that night. Stay away if you want a clean room each day.

  • Stayed: December 2011, traveled as a couple
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3  Thank Robin009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FL108, Manager at St Augustine Hotel & Suites, responded to this reviewResponded January 4, 2012

Please accept my apologies for any inconvenience you experienced by not receiving your stay over service. I have personal put new procedure in place to ensure that this will not happen in the future. That you for sharing your comments which have allowed us to continually improve on commitment to excellent guest services.

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Additional Information about St Augustine Hotel & Suites

Address: 475 Commerce Lake Dr, St. Augustine, FL 32095-8869 (Formerly Comfort Suites)
Location: United States > Florida > St. Augustine
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Business Hotel in St. Augustine
Price Range: $89 - $200 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — St Augustine Hotel & Suites 2.5*
Number of rooms: 162
Official Description (provided by the hotel):
162 room interior corridor hotel nestled on a private lake in the World Golf Village area. We have an outdoor pool and two Gazebo's that overlook Lake Commerce in the World Golf Village area. ... more   less 
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Also Known As:
Comfort Suites At The World Golf Village Hotel Saint Augustine
Comfort Suites Saint Augustine
Saint Augustine Comfort Suites

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