Lovely, historic hotel. Linens and the bed were amazing, lovely architecture, etc. We were part of a group that rented meeting space. We loved the hotel itself. The bellmen (especially Perry!) and the vallet and doormen were all top-notch professional, friendly, and very helpful. The problem was the terrible service at the front desk. We were suppose to get wifi in our room under our contract, and every guest had issues with logging on, and being billed for the wifi, even though it was in our contract. We shouldnt have to spend our time trying to get it fixed. The worst faux pax was I asked for a late check out, and was told by a very rude front desk person "we dont do that for groups." I had to teach a class, leave it in the last 10 minutes, and not get a chance to properly close out my class and thank and say goodbye to my audience, because I had to run and check out. At noon on the dot, they deactivated my keycard, and I was locked out. It was upsetting, and very unprofessional. This is NOT 4 star service. I would take away a star for that. Expensive, and they nickel and dime you for everything, including $7 for an AV cart. Really? When we are paying $1000 for a room rental? Aside from the bellmen/vallet guys, we felt a bit direspected and unimportant, and it was ashame to have to leave on such a stressful, bad note. I suggest brushing up on the "hospitality" and attitude at the front desk.
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- Also Known As:
- Casa Monica, Autograph Collection Hotel Saint Augustine
- Casa Monica Saint Augustine
- Casa Monica St Augustine
- Hotel Casa Monica
- Casa Monica Hotel