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“We couldn't say enough about the incredible service!”

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Casa Monica Resort & Spa, Autograph Collection
Ranked #17 of 78 Hotels in St. Augustine
Certificate of Excellence
Maryland
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“We couldn't say enough about the incredible service!”
Reviewed April 30, 2011

Our trip to Casa Monica was done on a redemption certificate so we didn't expect an amazing room. The first room we were shown was just fine, but a little claustrophobic because there was no window in the sleeping area. When we inquired about seeing another room, there was an immediate, friendly offer to show us another one(which, by the way, was just lovely). Since we were going to be there for a week, we requested a comfortable chair but none was available. Okay, we'll live with it. HOWEVER, we got a call from the general manager the next morning who was reviewing request reports, and he encouraged us to move to(an even nicer) room. He personally showed us the new room. Bottom line is that we had a wonderful week at the Casa Monica, including a delightful server each morning(hi, Madison!) and a Happy Easter card and stuffed bunny on the door one morning. Come on, when was the last time you had that little touch?? Many, many thanks to the hotel staff(all the way to the top!); we will be back.

Room Tip: Third floor, city view!
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  • Stayed April 2011, traveled as a couple
    • Value
    • Location
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Helpful?
Thank gandc17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lindsaygartrell, Guest Relations Manager at Casa Monica Resort & Spa, Autograph Collection, responded to this review, May 1, 2011
I can’t thank you enough for the kind words you shared regarding your recent visit to The Casa Monica Hotel. We are thrilled that we were able to provide outstanding service that helped make your stay a memorable and pleasant one. We look forward to welcoming you back when you are again in St. Augustine!

Kind regards,
Lindsay Gartrell
Guest Experiences Specialist
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (393)
Date | Rating
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English first
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 29, 2011

My husband and I celebrated our 9th wedding anniversary at the Casa Monica. We loved everything about it. Will definitely be back. The location was great.

  • Stayed April 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lizbeas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mount Dora, Florida
Level 6 Contributor
164 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 167 helpful votes
Reviewed April 24, 2011

We stayed here for the weekend, my wife and 2 kids 7 and 9 y.o.;
The room we had was very spacious but was overlooking the pool and when we got in there was this lady on her pool chair just looking at us, which was kind of spooky. I called and asked that we have paid for preferred view and I guess that's what they considered preferred view, they told me they were full and next time to ask for a city view.
Check in was adequate but not overly friendly. The hotel itself was beautiful, antique, nice bar, with great service.
We ate at the hotel one night which was great food, again average service. We also had Easter brunch which was good, and service was better.
The pool was nice but service was almost lacking for drinks.
We went to their beach club which was really nice, an extra $25 for the day. They have good pool, beach and restaurant, again no service on pool or beach.
The valet parking was effective, friendly and timely.
Overall we had a great weeken and would stay there when the price is around $175 or so.

  • Stayed April 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ltorres93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lindsaygartrell, Guest Relations Manager at Casa Monica Resort & Spa, Autograph Collection, responded to this review, May 1, 2011
We so appreciate you taking the time to review your recent stay at The Casa Monica Hotel. It is important to us that our guests have a wonderful experience when visiting with us. It’s great to know that you enjoyed the beauty of the hotel environment and apologize that the service did not exceed your expectations. Please know that excellence in service is of utmost importance and I will be sharing your experience with the appropriate departments. We look forward to welcoming you and your family back to St. Augustine.

Kind regards,
Lindsay Gartrell
Guest Experiences Specialist
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Carolina
Level 5 Contributor
72 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed April 23, 2011

The staff were friendly, attentive, and helpful for anything we needed. The room was very nice, clean and comfortable; with an old world look. We only at breakfast in the hotel dining room, but it was delicious and reasonable in price. We purchased a $25 ticket to use the Serenata Beach resort for the day. The price is for your entire room not per person. The resort is about a 10 minute drive from the hotel on the ocean. It has a family pool and an adult pool, jacuzzi, fitness center, and outdoor dining. It was well work the fee. I have no negative comments about this hotel, we very much enjoyed our stay.

  • Stayed April 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank travelun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lindsaygartrell, Guest Relations Manager at Casa Monica Resort & Spa, Autograph Collection, responded to this review, April 28, 2011
We are always delighted that new visitors to The Casa Monica Hotel have such wonderful words to say about their stay. Thanks you so much for taking the time to write your review. We are pleased that the amenities and service helped make your vacation such an enjoyable one. We look forward to welcoming you back on your next visit to St. Augustine.

Kind regards,
Lindsay Gartrell
Guest Experiences Specialist
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Augustine, Florida
1 review
Reviewed April 18, 2011

We didn't know what to expect as we had never been to St. Augustine but we were thrilled with our stay! The hotel was fabulous from our room to the incredible service. Beautiful restored building and unbelieveable area. From the college to the shopping & restaurants it was a pleasure to walk around & enjoy the friendly area. The bridge & the fort were a treat but the hotel stole the show. Beautiful views in every direction. A photographers dream!

Room Tip: Fabulous front desk staff. Just ask Sean!
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  • Stayed April 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Beautiful5051
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lindsaygartrell, Guest Relations Manager at Casa Monica Resort & Spa, Autograph Collection, responded to this review, April 19, 2011
Thank you so much for your kind words regarding your recent stay at The Casa Monica Hotel. We are delighted that our services and amenities helped make your stay a memorable one. We are always excited when we are able to welcome new faces to our hotel and look forward to seeing you again when your travels bring you to St. Augustine.

Kind regards,
Lindsay Gartrell
Guest Experiences Specialist
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 15, 2011

From the moment I pulled into the hotel's valet area, I was greeted warmly and genuinely by every employee I encountered. As I was staying the evening before my wedding, as well as the days following, I was under a high level of anxiety and stress traveling out of town with many supplies for our wedding. The employees took the time and effort to put me at ease and go out of their way to offer their assistance. The first person I encountered at the front desk was Rob- over the next two days he followed up with me to make sure every detail was perfect, as well as arranging for my bouquet to be refrigerated to preserve it until my big day. As I was changing rooms to a larger suite for our wedding night, this all occurred while I was getting ready, walking around in my gown and getting ready to run out the door. The bell staff made sure to help with every last detail in packing and delivering our bags to our new room. Lyndsey, at the front desk, made sure that all of this was coordinated and executed perfectly, so when our vows and celebrations were over, we walked into a beautiful room overlooking the city, with all our personal items set up- eliminating all the stress I had expected. Later that day, my new husband spoke with Teresa and Luis at the front desk as they arranged for an outside florist, and room service, to deliver special treats to our room as the evening went on. It was an amazing surprise, and just one more way that they went above and beyond. Every member of the valet staff had enormous patience as I had several in/out stops to make leading up to the wedding, and then again afterwards with gifts and flowers to bring back. I couldn't have asked for a better stay- and while the hotel itself is beautiful, what truly made the experience memorable was the staff who were worked with. A huge thank you again to everyone for the part you played in our wedding/honeymoon memory!

  • Stayed March 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Jessika128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lindsaygartrell, Guest Relations Manager at Casa Monica Resort & Spa, Autograph Collection, responded to this review, April 29, 2011
Thank you so much for taking the time to write such a detailed and complimentary review of your recent experience at The Casa Monica Hotel. We are absolutely thrilled that the staff was able to provide you with such excellent and special services during one of the most important occasions in a lifetime. We appreciate your choosing The Casa Monica Hotel for this most exceptional event and are glad that the time was memorable. We hope that we have the opportunity to serve you and your husband again when your travels lead you back to St. Augustine. Let me also add my best wishes to your future!

Kind regards,
Lindsay Gartrell
Guest Experiences Specialist
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
maryland
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 14, 2011

The rate - $339 for a standard room. The hotel architecture, art gallery, cafe, bar and restaurant are available to anyone. Go in, look around. The standard room is less than standard, unless you get some thrill from having a large piece of antique furniture in your room and an old 16 inch TV. Note, no microwave or fridge. These things are just too low brow for this place. Great view from the window. The bar was sub-par. No imagination or originality in the drinks. One plus - a beautiful pool. The sidewalk tables are a great place to people watch while having a cup of coffee. You can do this without booking a room. This is a Marriott hotel. I used points for the room. Had to pay extra for more points.

Room Tip: Ask for a room away from the elevators.
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  • Stayed April 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MarylandOnthemoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lindsaygartrell, Guest Relations Manager at Casa Monica Resort & Spa, Autograph Collection, responded to this review, April 17, 2011
We so appreciate the valuable time you spent in reviewing your recent visit to The Casa Monica Hotel. Our goal is to provide the highest level of service and attention to detail so all guests’ experiences are most enjoyable. We do apologize that we fell short in providing you with a quality visit. Please know that your concerns are valuable to us and I will pass the information along to the appropriate individuals. I certainly hope that we have the opportunity to serve you again.


Kind regards,
Lindsay Gartrell
Guest Experiences Specialist
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Casa Monica Resort & Spa, Autograph Collection

Property: Casa Monica Resort & Spa, Autograph Collection
Address: 95 Cordova St, St. Augustine, FL 32084-4424 (Formerly Casa Monica, Autograph Collection)
Phone Number:
Location: United States > Florida > St. Augustine
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in St. Augustine
#12 Family Hotel in St. Augustine
#13 Romantic Hotel in St. Augustine
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Casa Monica Resort & Spa, Autograph Collection 4*
Number of rooms: 138
Reservation Options:
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Also Known As:
Casa Monica, Autograph Collection Hotel Saint Augustine
Casa Monica Saint Augustine
Casa Monica St Augustine
Hotel Casa Monica
Casa Monica Hotel

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