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“False Advertisements and Lip Service from the Front Desk” 1 of 5 bubbles
Review of Laterra Resort & Spa

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Laterra Resort & Spa
Atlanta, Georgia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“False Advertisements and Lip Service from the Front Desk”
1 of 5 bubbles Reviewed July 5, 2011

Booked my trip on tripadvisor based upon the good reviews and tiny photos which was a mistake. Things went from bad to worse when we learned there was no wireless internet in ANY of the units so be sure to be prepared with an old school Cat5 cable and brace yourself for the half meg download speeds (that's slightly faster than dial-up) and be tethered to the wall jack. To make matters worse, I have a video conference on Mondays and Fridays for my job and due to the incredibly s l o w internet speeds here I get an error message saying the I 'a high speed internet connection is required in order to join this conference' and cannot join......not very impressive when you tell your boss "Yeh, I'm staying at a 'luxury resort' in a 2 bedroom condo paying $XXX amount of dollars a night and they don't have high speed, not to mention wifi internet"
The pool (which has algae growing in it and is in desperate need of shock and a good vacuuming of the bugs of the bottom) closes at 8:30, there are no restrooms by the pool so be prepared to head back to your room (we were on the 3rd floor) if nature calls.
The fitness center, ah the beautiful fitness center which is pictured on all Laterra ads on the internet hasn't been open in "over a year due to "insurance issues" according to the girls at the front desk.
You would think this place was built in the early 1970's what with wired internet and all....and true to form all the units have old school 23" tube TV's in them (yes, even in the living room) but not to worry as they have the bottom tier programing from DirectTv, forget premium channels, they couldn't swing locals?! Even Motel6 has premium channels and a FLAT PANEL TV!!

I will leave you with this gross little tidbit, when we arrived, we took the stairwell (no one told us we needed the room key to activate the elevator) and saw both an empty M&M wrapper and soda can in the stairwell. It is now a week and a half into our stay and they haven't been removed. Terrible.....

  • Stayed July 2011, traveled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank Mark H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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50 reviews from our community

Traveler rating
    20
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    3
    6
    14
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
Ocala, Florida
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed June 2, 2011

Resort is lovely from outside. Good location away from everything, but not too far away when you want to get to something major. Rented 3 bdrm condo. Good layout. However the carpet were very stained and needed stretching in every room. The lumps were a hazard for walking around the unit. Bed inspection is a must! Each bed had signs of bedbug activity, along with eggs and blood spots. We insisted on being moved. Had to wait because it was after hours and there was no manager on site. Moved ourselves at almost midnight to another unit in the main building which was better. Received bedbug bites in several places on my left arm, I guess from when I inspected the mattresses at the first unit. The resort office claims ours was the first report of bedbugs, but was to call in an exterminator to check. Was on pins and needles the rest of the days we were there, even though we found no signs of bug activity in the second condo.The resort did give us a discount on the cost of our 3 day stay for the inconvenience, but only after we insisted that something should be done. Don't think I'll be going back anytime soon.

  • Stayed May 2011, traveled with family
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
6 Thank vanh1950
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plantation
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed February 23, 2011

My Partner Yolanda and I decided to visit St. Augustine and stayed at the Reinassance Resort which lead us to the Laterra Spa. The Spa, we learned has new owner and management since October 2010, and wow! can they run the place. I can tell you from experience and many other Spa visits, all over Florida, Cruise Ships and the Caribbean; that this Spa TOPS them all. We wanted to achieve relaxation, and be pampered and indeed we did. The Staff is incredible, they go out of their way to make you feel relaxed and in pure bliss. I had the Floridian Scrub and an ultimate massage and it was out of this world. My partner and I are making plans already to return. They offer many services that we did not use due to our short time in the area. It is a Spa worth visiting, you will not be sorry!

Nelly Real, Plantation Florida

  • Stayed February 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank KBPO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed December 13, 2010

My family and I had the pleasure of staying at the Laterra Resort and Spa for the start of the holidays.
This hidden gem is located only 15 minutes from the historic district and worth the drive.
Our condo was perfect and luxurious, we felt like it was home away from home.
The boys went for a round of golf at the King and the Bear while we treated ourselves to the Laterra Spa located on sight, the staff was most accommodating to get us in the next day.
The Spa of Laterra was luxurious and sophisticated, we commend the staff for their gracious treatment of us and making our stay at Laterra one of the best experiences we have ever had.
If you want a top notch stay and treatment the next time you are in St. Augustine Florida, I highly recommend Laterra Resort and Spa, we all look forward to our next visit.
Debra Kay Irwin and Family

  • Stayed December 2010, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank orangeugreat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Lauderdale, Florida
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed November 12, 2010

I flew in to st augustine from new jersey with my spouse and pet on our ANNIVERSARY, to find out that they did not accept large pets after I had already booked the stay with expedia, whom said they do accept large pets. There is nothing on the Laterra Resort website or expedia website saying they do not accept large pets. they specifically say that they "ACCEPT PETS". Now I am out two plane tickets, two nights at the hotel, and was left hanging with no where to go on OUR ANNIVERSARRY! No thanks for the HORRIBLE EXPERIENCE!

  • Stayed November 2010, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank deeznuts78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Saint Augustine hotels

Saint Augustine, Florida
Level Contributor
315 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 175 helpful votes
4 of 5 bubbles Reviewed May 10, 2010

When we started looking at places to stay on our first trip to St. Augustine Laterra topped our list. The first thing you should know is this resort is about 10-14 miles from Downtown St. Augustine. This was absolutely fine with us once we arrived and realized how fabulous this place is as a whole. We rented from the owner directly and were really glad we did b/c we were able to hand pick the perfect condo and we got the price we wanted/needed. I read prices as high as $250/night for this resort....we would not have thought that price was right now that we have stayed there...we paid $120/night and cannot see how anyone would want to pay more than $150/night peak for the 1BR and maybe $200 for the largest 3BR there due to the amenities. There are many pros and a few cons to this so I will try to be as honest as possible and positive as possible b/c as a whole this was Almost Perfect.
I'll knock out the cons first:
1. Location: I'm putting this in the Pros section as well. The location is farther away than I think most would want to stay. It is however perfect if you are staying for longer than 2 days b/c it gets you away from the touristy side of town and in a more relaxed state of mind.
2. Service: This is non existent. Most of these condos are owned and I'm assuming lived in by the owners. If not they should change the service here. We never saw housekeeping which we were told would be every other day as we were guests and not owners. When I called the front desk to ask for just clean towels I was told they would send housekeeping down. 1 1/2 hours later they called me back and said we have 2 (only 2) towels for you at the front desk if you still want them (we were in a separate building and I had already showered and was in my robe so I declined and picked them up the next day...but only 2 towels). There is a trash drop in the open air lobby of the building we stayed in so i'm assuming the same for the other buildings. But I guess they do not supply more than the initial trash bag in the kitchen. Basically you need to stock up on certain things before you settle in. We really felt lost some of the time like check in...where to go what is around there etc. We wished we had stopped and asked more questions.
3. Spa and Fitness Center: This is a HUGE negative for this place. When I booked the condo the spa was one of if not the main reason I chose this location. The spa is closed and up for auction along with the Fitness Center. If you are a guest they have a sign that says you can pay extra ($8/day) to use the fitness center...that is not an option since it is closed. You cannot use the spa or the fitness center. I was extremely disappointed and very surprised that they still include spa information with this location...even our check in packet had info for the spa which does not exist. (Now my neighbor did tell me if you stay for 6 months you can pay to use the fitness center at another location in the world golf resort but not at this particular place). I do not blame the owner that rented to us she most likely had no idea that they had closed it.

Thats all for the cons...now the Pros:
1. Location: Yep its away from all the touristy scene which was a major plus for me. No traffic and b/c of the location there were hardly any guests at this resort.
2. Privacy and Relaxation: Like I said above this place was EMPTY. We saw no more than 15 people on our entire trip at this resort. My neighbor actually told me its been that way since he arrived 4 months ago. I'm not sure if it is because the kiddos are still in school or if it really stays this empty but we found this to be the best thing for us!! At any given time we were the only people at the pool or the hot tub.
3. The POOL!!! wow what a place. Relaxation times 10. Beautiful, relaxing, clean, and quiet. If that is something you are looking for you have found it. The pictures are accurate in this regard. It is beautiful.
4. Room: Having a full kitchen is a must for me when I go on a longer vacation. I do not eat a full breakfast and only usually want a sandwich for lunch so I loved having the full refrigerator in our condo. The room we rented was a studio and perfect for my husband and I. They also have condos as large as 3 bedrooms so bring the family or a group of friends and there is plenty of room for all to enjoy. We stayed on the first floor which I normally hate....Not here. All of the first floor condos (with the exception of the ones facing the pool and I think the roads) have a full courtyard for each unit. It was like having your own little yard and another room off the house with a table and two chairs it was wonderful. The little gate that lead out to the walkways was a major plus.

All in all this place is really wonderful. There are just a few things we wish we would have known before we arrived. We would recommend this to friends and family with all the knowledge above and let them make that decision. Next time we might try elsewhere but we at least know we really loved this place as a whole. If they had the spa and fitness center back as well as true housekeeping services that we could use or easy access laundry facilities we would return in a heartbeat.

  • Stayed May 2010, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank Ellyanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New England
Level Contributor
47 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 241 helpful votes
5 of 5 bubbles Reviewed July 16, 2008

We stayed at Laterra July 11-14, 2008. The place is BEAUTIFUL. There is an open-air entry, fountains, perfect landscaping and immaculate rooms. The pool and jacuzzi area are surrounded by gardens a fountains and water-features.

We rented the 2 bedroom/2 bath condo and it was huge. The kitchen lacked nothing and the free movie rentals was a nice added perk. The staff was readily available and very helpful.

We were on the first floor and had a huge patio surrounded by a wall and gate to the walkways. It honestly felt like a Tuscan villa. The patio was very private and an ideal place to have a coffee in the morning.

Laterra is in the World Golf Village. Do NOT expect to be close to the historic section (about 20+ minutes away) nor the beach (approx 30 minutes). It is peaceful and nicely off the beaten path.

We couldn't figure out why this place only got 3.5 stars...Definitely atleast a 4 star+ establishment. I would recommend this establishment without hesitation

  • Liked — beautiful grounds, plenty of room,tranquil-no hassles from staff
  • Disliked — The smell of the sprinkler system -only lasted 10 minutes : )
  • Stayed July 2008, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank Darlyne J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Laterra Resort & Spa

Property: Laterra Resort & Spa
Address: 955 Registry Boulevard, Suite 118, Saint Augustine, FL 32092
Location: United States > Florida > Saint Augustine
Amenities:
Business Center with Internet Access Free Parking Kitchenette Spa Suites Swimming Pool
Hotel Style:
Ranked #26 of 32 Specialty Lodging in Saint Augustine
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Laterra Resort & Spa 3.5*
Number of rooms: 115
Reservation Options:
TripAdvisor is proud to partner with Hotels.com so you can book your Laterra Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Laterra Resort And Spa
Laterra Hotel Saint Augustine

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