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“Outstanding in all respects”

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Comfort Inn & Suites St. Augustine
Ranked #23 of 78 Hotels in St. Augustine
Certificate of Excellence
Reviewed January 18, 2014

At this motel, we found the room very spacious and comfortable. Their breakfast also was superior for a place with "included breakfasts." The staff was exceptionally obliging. We accidentally left behind some significant property, and they promptly called us about our over-sight within a half hour. When we came back to retrieve it, we were gratified to find it in good condition and intact in all respects. We truly appreciate it.

  • Stayed: January 2014, traveled with family
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2  Thank CJA O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfort32084, General Manager at Comfort Inn & Suites St. Augustine, responded to this reviewResponded February 1, 2014

Dear CJA,

We are very Thankful to you for taking time to write this review. Thank you for your compliments on our "Outstanding services". We have honest employees working from past six years and we return all found items as soon as we notice it.

I will pass on your comments to our staff. Again Thank you for your feedback. Hope to see you very soon.

Sincerely,
General Manager,
Comfort Inn & Suites

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377 - 383 of 645 reviews

Reviewed January 16, 2014

This was located right off I-95 and the State Road that takes you right into the heart of St. Augustine which was about 3 miles away. The room were nice, excellent breakfast. A short walk across the parking lot to a great little diner. A great choice.

  • Stayed: January 2014, traveled with family
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Thank Andrea S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfort32084, General Manager at Comfort Inn & Suites St. Augustine, responded to this reviewResponded January 17, 2014

Dear Andrea,

Thank you for taking to write this review. We are very happy you had a great stay with us. Yes, the Diner right in Parking lot has great food and very convenient to our guests (no need to drive for Dining). Thank you for your compliments on our cleanliness and Hot Breakfast. Hope to see you soon.

Sincerely,
General Manager
Comfort Inn & Suites

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Reviewed January 12, 2014

This was our second time visiting this hotel - this time and a year ago- with the Siege at St. Augustine SASS Florida State Championship match. The staff were very helpful and welcoming. The breakfast was ample each day. We will use this hotel again.

  • Stayed: January 2014, traveled with family
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Review collected in partnership with this hotel
1  Thank Big_old_B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfort32084, General Manager at Comfort Inn & Suites St. Augustine, responded to this reviewResponded January 17, 2014

Dear Big_old_B,

THANK YOU for your great loyalty and repeat stay. It was our honor to host Siege Florida State Championship attendees.

Thank you for your compliments on the staff and I will definitely pass on to them. We are glad you enjoyed our HOT Breakfast during all your four night's stay. We look forward to see you next time.

Sincerely,
General Manager
Comfort Inn & Suites

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Reviewed January 11, 2014

My Husband & I, and another couple, who are our friends, come to St. Augustine every year in early January for the Single Action Shooting Society Florida State Shooting Competition. We have stayed at the Comfort Inn and Suites for 3 years for this event. We have found the staff to be so friendly, helpful, and warm to us. They treat us like family, and we've become friends with them. We travel a lot, and it's rare to have a bond such as this. Would like to especially mention the following staff as making our stay special, and they keep us coming back to stay here: Mac & Chellena, (front desk staff) go above and beyond their call of duty, they remember us when we arrive, they even bring in some sweet treats for us to enjoy! They always offer suggestions on area attractions & eateries when we inquire. Awesome people! Also wanted to special mention to our housekeeper Jackie, who did an outstanding job of taking good care of us and our room. She is very friendly, and efficient, is a hard worker, and she deserves a pay raise! Also, Danni, (we just met her this year) is so friendly and helpful, she prepares the breakfast food everyday, does a great job doing so, and checks with all the diners to make sure they have everything they need. She clears your dirty plates, etc. for you. She makes you feel welcome, and engages in conversation. When her kitchen duty is done, she does some housekeeping, and also mans the front desk later in the day!
In conclusion, we get a really nice suite room at a fantastic price, the beds and pillows are comfy, we sleep like babies while staying here. Rooms are clean and have nice appointments. We have stayed at many different types of hotels, some of which were upscale level accomodations. Quite honestly, the suites, or standard rooms at those establishments were not really any nicer than these suite rooms, and the upscale hotels were WAY pricier, and they offer you NO amenities at all. Comfort Inn and Suites have 24 hour coffee, tea, juice and fruit, free hot breakfast, great clean rooms, a great location, and an awesome friendly staff! All this at a great price. What more could you want?

Room Tip: We like the larger suites that have a door which closes between the living room area and the bedroom...
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  • Stayed: January 2014, traveled with friends
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1  Thank gallawdog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfort32084, General Manager at Comfort Inn & Suites St. Augustine, responded to this reviewResponded January 17, 2014

Dear Gallaw,

Thank you for staying with us three years in a row. Thank you for your compliments on our entire staff and your comments will help us to continue to thrive for great services to our guests.

Yes, our two room suite (with closed door) is more popular Suites and it has good design with TWO flat TV's, sit out area. We look forward to see you next year.

Sincerely,
General Manager
Comfort Inn & Suites

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Reviewed January 8, 2014

Stayed here on the 5th of January and we're very pleased. Our room was clean and very nice. Breakfast was ample and a nice variety. Staff was pleasant, friendly and helpful. Restaurant across the street was convenient for travelers that don't want to venture back out on the road. This motel was close to Old St. Augustine so very convenient? Would stay again. Do know they got swamped over the weekend and had many people leave later than checkout. We left something of value in our room and had no problem getting it back. Thank you! Would definitely stay again.

Stayed: January 2014, traveled as a couple
Thank tmterie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfort32084, General Manager at Comfort Inn & Suites St. Augustine, responded to this reviewResponded January 17, 2014

Dear Tmterie,

Thank you for taking time to write this review. Thank you for your comments on your forgotten items and you had it back. When our housekeeper found some guest forgotten items, they will bring to our attention right away. We will call the guest to see if they pickup (if they are still area) or we will ship them safely. It is one of our great service with our loyal staff.

We are very happy you had a great stay and we look forward to see you soon.

Sincerely,
General Manager
Comfort Inn & Suites

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Reviewed January 7, 2014

Our room was filthy. There were dust clumps at least a 1/2 inch thick even on the sprinkler heads. Like to know if they would work in the event of a fire. Furniture was dusty. Room and hallways smelled musty. There was mold near the top of the shower. Advertised as newly renovated. If you call painting over an old border without removing it renovating. The elevator doors worked sporadically. Would never recommend this place to anyone.

Stayed: December 2013, traveled with family
3  Thank Diane W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfort32084, General Manager at Comfort Inn & Suites St. Augustine, responded to this reviewResponded January 8, 2014

Dear Diane,

Please accept my apologies for your inconvenience. We do our very best to keep our hotel very clean and functional. I have noticed that you stayed with us for a week and also added another room for your family halfway through said week.

We upgraded all our bedding and painted all rooms by removing old border. Our sprinklers works great also completed our annual inspection just in December.

Allow me to apologize on behalf of our hotel for failing to meet your expectations on your week long stay. I have shared your feedback with maintenance to ensure we handle these types of situations differently in the future.

Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Saint Augustine.

Sincerely,
General Manager
Comfort Inn & Suites

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Reviewed January 4, 2014

The hotel is very clean and the location is extremely convenient to the sites. Ripleys museum is close by and I recommend visitors check it out. The information center is also right down the street, which is a must visit to see the latest happenings. Breakfast was subpar and there was a huge line, I felt the setup wasn't very efficient.

  • Stayed: August 2013, traveled with family
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1  Thank Taylor M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites St. Augustine

Address: 2367 State Road 16, St. Augustine, FL 32084-0819
Phone Number:
Location: United States > Florida > St. Augustine
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in St. Augustine
#11 Family Hotel in St. Augustine
#16 Romantic Hotel in St. Augustine
Price Range: $108 - $207 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn & Suites St. Augustine 2.5*
Number of rooms: 54
Official Description (provided by the hotel):
Whether you're in town on vacation, business, or just need to stop for the night before continuing on your way, let Comfort Inn & Suites St. Augustine hotel be your home away from home. Our goal is to help make your travel experience more enjoyable. ... more   less 
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Also Known As:
Comfort Hotel Saint Augustine
Comfort Inn And Suites
Comfort Inn Saint Augustine
Country Inn Saint Augustine
Saint Augustine Country Inn

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