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Reviewed September 4, 2017

I booked a room at Comfort Suites on the Choice App on the day I arrived. There were other hotels in the area I could have booked, but decided a Comfort Suites would be good based on previous experiences with them. After I booked, the message that popped up said there was a $10 hotel fee for parking. This wasn't at all clear during the booking. The booking showed parking with an asterisk. At that point, it was too late to cancel. The rate I received was decent for a middle of the week period.

When I walked in, there was a desk with chairs instead of a counter. I found out that the hotel had switched over 2 months earlier to another Choice Brand called Ascent. This was also not disclosed anywhere in the App.

The room was ok and had decent amenities. In the morning, I woke up hearing people talking in the room next door. They weren't being loud, but the walls must just be that thin.

The "free" breakfast consisted of bagels, bread, donuts, oranges, bananas, yogurt, milk, and coffee. If you wanted to pay, you could also get fresh orange juice or high end coffee. From what I understood, their longterm plan was to have the area be a bar at night and be a "starbucks like" breakfast place in the morning. I guess there is a crowd that likes that kind of thing, but it isn't me.

The location was good, but there are plenty of other choices in the area. If I had known what it was going to be, I would have stayed somewhere else. However, I know that Ascent is a brand I will avoid.

Room Tip: Poor breakfast and $10 Parking Fees
  • Stayed: August 2017, traveled solo
    • Rooms
    • Cleanliness
    • Service
Thank Buick1_36758
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfortsuites32084A, Manager at Villa Victor, an Ascend Hotel Collection Member, responded to this reviewResponded September 9, 2017

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 21, 2017 via mobile

We stayed here for 3 nights this August for a quick getaway. Room was overall clean and comfortable, only recommendation I would have is to install some lighting options as the room even during the day is quite dark and the only light options are manually turning on a few small bedside lights or a lamp across the room. Secondly walls are a bit underinsulated for sound which in the evening times in a "romantic" city like this it can be akward, we just turned the TV up.. Having said that; I would still recommend this hotel to anyone staying in the area as it's a quick 10 min walk to just about anything in the area and the trolley stops are only about 3-4 mins away. Staff was pleasant and eager to help with anything we needed.

Stayed: August 2017, traveled as a couple
Thank Tmmccloud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfortsuites32084A, General Manager at Villa Victor, an Ascend Hotel Collection Member, responded to this reviewResponded August 22, 2017

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

Robert Williamson
General Manager
Comfort Suites
904-829-2292

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Reviewed August 8, 2017 via mobile

Just remodeled, one of the nicest Comfort Suites we have stayed in.... lobby is beautiful and the lobby bar will open very soon....there will be a Bistro in addition to bar in the lobby. The rooms are lovely and functional too.
Erica, Robert the GM and all of the staff we met were outstanding ! We will definitely stay here on another trip to St. Augustine.

Stayed: August 2017, traveled as a couple
Thank JLzin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfortsuites32084A, General Manager at Villa Victor, an Ascend Hotel Collection Member, responded to this reviewResponded August 12, 2017

Thank you very much for taking the time to respond.

Erica is great and she is a valued member of the team.

We look forward to your return.


Kind Regards
Robert Williamson
General Manager

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Reviewed July 18, 2017

We stay at Comfort Suites every time we visit St. Augustine. We've stayed at other hotels and Inn in the area but have found this hotel to be the cleanest! Rooms are clean and comfortable. The location is perfect as it is within walking distance to downtown. We were upgraded to the balcony suite which has a Jacuzzi but we prefer the regular rooms. We find the regular room are more spacious. The only reason we didn't give it a five star is because it really isn't a five star hotel. Pool needs to be cleaned more often. Pool towels need updating. Also, we were disappointed that the complimentary breakfast are no longer a hot breakfast as in the past. Therefore, no eggs and waffles only limited bagels, cereal, fruit and mini muffins. Overall, we really enjoy this hotel. Susan in the front desk is awesome. She is welcoming, helpful and very knowledgeable! Thank you for making us feel you appreciate our business. We will be back.

Room Tip: Regular rooms are located on North side of hotel which is cooler and more spacious. Balcony rooms have no chairs located on balcony.
  • Stayed: July 2017, traveled with family
    • Location
    • Sleep Quality
    • Service
1  Thank richlovesmimi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfortsuites32084A, Manager at Villa Victor, an Ascend Hotel Collection Member, responded to this reviewResponded July 20, 2017

The Hotel has completed it’s renovation and is in the final stages of moving into the ASCEND Brand of Choice Hotels. Once this happens the Hotel will change names and not be a Comfort Suites.

The rooms are finished and the lobby is now open. Our new Bar/Bistro will open soon. All mention of free breakfast has been removed from the Choice website a number of weeks ago and we have it stated on our confirmation emails. Different Choice Brands offer different amenities. Our challenge is we are in-between brands which is why we are still offering free breakfast items until the Bistro/Bar is open.

We look forward to your return.

Kind Regards

Comfort Suites/Ascend Management Team

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Reviewed July 11, 2017

this place was amazing we read a lot of things before we left home and they were not good but they had to get thu some construction and the place looked new rooms were new look the only thing was breakfeast didnt look up to normal and the spa pool had an isssue and yes we did try to turn the power no kellyann was very helpful in all way knows the area

Room Tip: any of the new rooms 3rd floor was great
  • Stayed: June 2017, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank seminoles824
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfortsuites32084A, Manager at Villa Victor, an Ascend Hotel Collection Member, responded to this reviewResponded July 15, 2017

OUR RENOVATION IS COMPLETE. IT FINISHED ON THE 26TH OF JUNE.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback

The Hotel has completed it’s renovation and is in the final stages of moving into the ASCEND Brand of Choice Hotels. Once this happens the Hotel will change names and not be a Comfort Suites.

The rooms are finished and the lobby is now open. Our new Bar/Bistro will open soon.

Thank you and we look forward to your return.

Kind Regards

The Comfort Suites Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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